The guys are very knowledgeable and helpful. I would definitely recommend them to anyoneread more

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

Great service Buying a nee phone was a quick and easy…read moreprocess. They went out of their way to make offer whatever discounts they could. Highly recommend going here instead of the Apple Store.

Extraordinary! Being a service manager in the automotive industry i know good customer service when…read moreI see it. I ordered a new samsung s24. Once the phone was activated there was an issue with the hardware and I kept getting a white and black screen that looked like the matrix. I went into the store and they immediately rectified the issue by ordering me a new phone and had it delivered to the store. It's a little frustrating that I have to spend so much time at the store but that's at no fault of the workers. Both Cristal and Jeff are great and their customer service absoultly exceeds any expectations and experiences I've had at previous verizon stores.

I would rate this one star but the rep Dennis is friendly and efficient. I thought they were down…read morethe block per Waze app, I had to use Maps to find this location. The photos already posted do not reflect the actual appearance, it is way smaller. During my phone purchase, I asked for the mall but apparently you can only ship to freestanding stores. I had to wait an unnecessary long time for the customers to finish before me with their very long transactions, it would have been even longer but Dennis was kind enough to multitask. I thought Verizon's wait time was horrible before, now it's excruciating with only 2 staff members. I was told by the phone rep I could trade in the phone here, that is not true. Tip: ship trade ins to Kings Highway instead if you want a one stop shop.

Top-notch customer service. The manager Dennis spent a lot of time helping me get exactly what I…read moreneeded. Patient, efficient, helpful.

Julia is the most pleasant,informative and accommodating customer service representative I have…read moreencountered in a very long time!

I had my own phone issue with my Verizon phone while working there and the workers district…read moremanager there....with a worker whom came from an other store covering and two other workers who also helped to fix my phone. While fixing my my nightmare plus an old billing issue that had crossed with my prepaid phone. They gave me a phone and set it up. I never saw such amazing service and team effort on one phone problem and I want to tell you. I can fix almost any phone issue. So if I can't make something work..... I'm impressed watching someone out do me. And the team effrts to make a phone work for work purposes was endless and absolutely incredible. It was the efforts in the team that kept me there and the unity. But most of all it was the hard work in making something work because I have also been a Verizon client for many years and plan to be a client of theirs for many years to come. At store level, that is what keeps me coming back to Verizon. lol I'm not just an employee, I'm a client! Smiling.

We have been coming here for years. Usually very busy but staff is always friendly and helpful…read more Today my wife updated her phone. Easy! We had to wait for a backup to be complete, and the service rep told us to go do our other errands and she would call when the phone was ready. And it was. As I said Easy! It is a story of good service and one I should have done a review before on.

Asks what i needed and willing to spend . Kyle my salesman…read morefound it in 10 min In and out of the north haven store in 30 min Thanks Kyle V

I am writing this review because I wrote to the company twice thinking they would at least respond…read morebut that never happened. To be fair, I have purchased several appliances from them without incident. I purchased a new dishwasher (with installation). Had no issue until recently. The dishwasher wasn't draining. I checked YouTube for suggestions. Removed the screws and pulled the dishwasher out. To my surprise the drain hose was spliced to the old one with a rusty pipe, not to the T drain as stated on their website. So all of the dirty water was literally going back into the dishwasher. As I said, wrote to them twice. Not even a canned response. Check any installation from this shady company. I need a new refrigerator but not a chance I would buy another appliance from them.

Excellent! Kyle was very knowledgeable and personable. He did an outstanding job setting up my…read morenew phone. Diane Cummings

My mother and I came here to upgrade her iPhone after going to North Haven Verizon and being…read moretreated very badly. This Branford store took very good care of us. Tanisha took her time, was very pleasant, and made sure that we had any discounts that were available. She was also able to get us an iPhone 13 within a few business days. We were told in North Haven that we wouldn't get a phone until the middle of December beginning of January. The customer service at this Branford location is amazing. I would recommend this to everyone. And a shout out to Tyler who is very nice as well! Keep up the great customer service!!!

An update: the tech people never called me back. I called three times over a period of three months…read moreand got the same stupid thing, "a tech person will call you shortly. I wrote a letter to YNHH asking them to rethink contracting Lincare for servicing equipment. Finally, after three months + a service rep helped and we got the machine working again. It only took a ten minute conversation which could have solved the problem the FIRST time I called. Very unprofessional.

They were super. I called them last minute to provide a medical device for my traveling mom and…read morethey made sure it was at her residence before she got there. Excellent service.