Great service and tech capable. I was impressed with how they worked to find me the best deal…read moresaving money on my monthly bill and getting a new iPhone 17

went to a verizon store to return equipment. Told that this is a franchise and we cannot accept…read moreequipment. Told that they cannot help me make an appointment at a corporate store but that I must go to a corporate store. Went to a corporate store. Told they cannot accept equipment because I was returning it for my girl friend. Each time I had an appointment. Each time I was forced to wait over 15 minutes. This firm is just no no no no. There is no winning with this firm. NEVER do business with verizon!! They overcharge and will not let you out of their phone plans. Went to tracfone and changed over, no problem. Purchased the byop card and 30 day plan for walmart (cost $20 for both). Got the phone switched over the same day. Good riddence to the $175/mo plan What a rip off!!

New location which is great however, they do not yet have any of the new iPhone 13 models in stock,…read moreso it's difficult to compare much less make a definitive choice. Further, their sales associate "Anthony" could greatly benefit from a deep dive in customer service, including the use of tone of voice. A reasonable person would conclude was abrupt, hurried, and impatient, in short, unprofessional.

I'm a current customer there but will be changing over soon to another carrier.I walked in there…read morethis morning with my friend,she wanted to get service and buy a phone.The young lady that was there was there was so unprofessional, didn't get her lazy ass up from the chair to offer my friend other options ,she just said that's what you will be paying.So I told my friend lets go somewhere else

I had to replace a battery in my granddaughter's battery-operated scooter. The battery was unique…read morewith a plastic cover on top and two terminal wires coming out. I could not find a replacement online, or from the toy manufacturer. I stopped into Batteries Plus, and the employee told me he had the battery, but not one with a unique plastic top with the terminal wires. He then said he could make one up for me. Since the top was super glued on. He broke off the side pieces on this cover and re-glued the top to the new battery. The employee was knowledgeable, skilled, and experienced in doing this. He also went above and beyond in giving me great customer service.

Friendly, reasonably priced and very efficient. I was able to walk in have three devices with new…read morebatteries and walk out within 15 minutes. I understand when they're busier I would've had to wait but I would've waited because I really like them here.

I always ship to my home but decided to pick up in store because I will be out the country on the…read moredelivery date. I went to pick up and instead of just scanning my ID and giving me my purchase they started questioning me about what I'm doing with the phone and demanded the trade in device and I had to tell them multiple times I just want to pick up my order. They asked me what I'm doing with the device and assumed that I was going to ship it overseas asking me where am I shipping it to saying "oh I thought you were shipping it to someone somewhere overseas". I said it's my account and I purchased the phone for me. I don't understand why it's any of their concern because I did my upgrade and paid for it online I was simply there to pick it up. I watched him scroll through my account for a few minutes which he wasn't supposed to do. While questioning me they still did not give me my purchase. Then asked again "you don't want me to activate your phone?" I said no then asked again "do you know how to do it yourself" I was now fed up and said I've been with t-mobile for over 20 years I know how to activate and ship back a device. It was the most uncomfortable experience. They treated me like a scammer.

Most terrible T mobile store in CT. Buying a charger - they left me wait 1 hour, return a watch -…read morethey let me wait another 1 hour... terrible management- no spirit to helping people. Honestly, the other T mobile stores are much nicer.

I was lied to and taken advantage of. When I got home the 1st phone they sold me did not work. I…read morewas told the next day that I needed a 5G phone. They sold me a Samsung A05 and told me it was 5G and it was a top of the line phone. The phone is only 4G and a piece of crap. The following day a credit card that I have never used and is under lock and key was hacked. The info for this card was on my sim card that I never got back. DO NOT TRUST THESE PEOPLE! I have written to the BBB, CTC, and my local Atty. General.

I like their service and sales they are using quality products of screens and they are well trained…read more.

Repaired my cracked screen on iPad- they new exactly What…read moreto do - had it ready same day as promised- at quoted price .... what more can you ask The lady next door at UPS said they knew their stuff - she was spot on - their times vary - best to call ahead Thanks for nice job - Paul Ruggeri

They replaced the battery in my ipod classic, did an awesome job, was recomended to me by the guys…read moreat Batteries plus bulbs.

Gregory was very knowledgeable and polite. He reinstalled windows to erase my virus. Reasonably…read morepriced.

I am glad I went here. Gregory was fantastic and unbelievably timely. I had an issue with my…read moredesktop computer not booting. Ultimately, my CPU was fried. He had it fixed within a week. The pricing was also very cheap given the circumstances. Would give more stars if I could...

AT&T CORPORATE IS NOT AT ALL INTERESTED IN WORKING WITH LOCAL SMALL BUSINESSES! PERIOD! I…read morerecently attempted to set up an account for my group psychotherapy practice. Went to the AT$T Store in Derby, CT. Got everything set up very capably and professional by the store manager Angel. Once set up and made my start up payment he called another department..not sure exactly who they were. I had to answer some questions about my business website. Out of nowhere I was advised my account was canceled as AT&T assessed my 7 year established business to be a fraud. Tried speaking with that AT&T departmental manager (Maria?). Angel and the Regional Manager tried speaking to her as well. VERY RUDE AND UNPROFESSIONAL TO ALL OF US. She refused to inform any of us how my business was considered by AT&T a fraud. Told by the managers in the store AT&T corporate has been dong the same thing to other small business applicants. They were bewildered as to why. I asked Maria to refund my money. Dismissively she instructed me to get it through my own bank. Store Manager Angel was able to refund my money. I called AT&T Corporate Offices in Texas. Make a formal complaint specifying all these events. Told "a case will be opened" and "a representative will be in contact with (me)". That was a month ago. No communication at all. Kudos to the Derby, CT AT&T store for trying everything they could after 4 visits on my part to work out my problems. If I could, I would leave the absolute worst rating for AT&T Corporate. To be very clear: AT&T CORPORATE HAS NO INTEREST IN WORKING WITH LOCAL SMALL BUSINESS. I ADVISE ALL LOCAL SMALL BUSINESS OWNERS TO USE ANOTHER CARRIER.

Went back for a new phone and it reflected all my fears about getting a new one. What a nightmare…read more There about two hours. There is no client focus, and the staff they have not only don't have a clue about customer service, but their interest is to upsell, make sure you use autopay (so their company has the power), and they want you to pay for the phone over time. Financing. Got it. Associate Ashley was an entitled nightmare that seemed to put down people who are not like her. And Manager Juan was anything but helpful. Kinda makes you want to go to one of the offbeat services with weird air signs, odd duck employees and impossible deals. They have no idea what they are doing, nor care what the customer wants/needs.

My husband and I went there today to get 2 new phones. Kevin…read morewas AMAZING in helping us to choose the right phones for our needs. He made what could be a nerve wracking visit to a FANTASTIC experience. He is super knowledgeable and friendly. Giovanni was also GREAT in providing information on new streaming advice etc. Also a Super friendly guy who knew his business. We will return for all our AT&T needs and hopefully Kevin and Giovanni are still there. Wonderful Service!!!!!

This was one of the most frustrating customer service experiences I've had in years…read more On 12/23, I upgraded my phone at this AT&T location and was told, very clearly, that I qualified for a 1-for-1 trade-in: my iPhone 14 Pro for a $1,099 credit toward an iPhone 17 Pro. The rep inspected my phone, confirmed eligibility, and checked with his manager. Both said I would receive the full credit. My receipt reflects this. When the new phone arrived, I went to an AT&T store in NYC to complete the trade-in and was told the credit would only be $830. Completely different from what I was told and what my receipt states. I called the Milford store to resolve it and spoke with Jim, who was dismissive, cut me off repeatedly, refused to escalate to a manager, wouldn't give his last name, and eventually hung up on me. We've been AT&T customers for over 20 years, and the combination of being misled and then treated so poorly when trying to fix it is unacceptable. This situation should never have happened, and AT&T should honor the trade-in credit that was promised and documented.