They almost got me... been with T-Mobile over 10 years and this location definitely does not…read morerepresent the company well. When they first opened, they had the rudest most unprofessional employees. Tried a couple times and I said I wouldn't go back here. Well A few years later I was in a time crunch and went back because of the convenient locatio. The new staff was so much better and they changed my mind. Got 2 new phones and upgraded my plan. That was 2 years ago. Now, it's time for a new phone and another upgrade! Go back to this location, and they're back to the old shenanigans. Walk in to 3 girls and a guy standing around talking. ...Silence... Well thanks for acknowledging a "valued" T-mobile customer. Then when I do get helped by one girl, her tablet dies. That's not an issue. The problem come that the entire time she is half heartedly helping me, another employee is having a conversation with her, in Spanish. Hablo Español... I speak Spanish, so I know it was a personal conversation. That is the rudest thing ever. I was tge only customer in there and she couldn't hold off her personal conversation? And if u didn't speak Spanish, that's extra rude... I thought this location had hope, but it's a NO for me.... It was a front and They almost got me...

I because a customer in Oct. 2022, at the T-Mobile Store at 354 Saw Mill Rd, West Haven, CT 06516…read more The free phone was a Samsung Galaxy A13. From the very first day I had problems with phone. I could text out but never received a reply back. My daughter lives out of state and was very sick. Everytime I would text her I never receive a message back. This went on for several week. I went back to this store and I explain that this phone was a lemon. I was told by their female asst. managers to call 611 because they could not help me in the store. Well, I called 611 over and over and over on the 4th call to T-Mobiles Tech dept. They could not figure out what was wrong with this phone. The tech decided to replace the Samsung Galaxy A13. The one that I had I returned to the tech dept. Unforturnaley, I had the same problem. When back to this store (which was a nightmare) same attitude telling me to call 611. I told the manager (the asst manager was now the store manager) that I was not leaving this store without a phone, she had a attitude. Then I said I need to phone today, do you have cheap phone that I can buy. She sold me the RivvL6 5G. When she was setting up my phone she went and got some accessories for the cell. Then she said that her grandmother like the screen protector and the handheld round knob, and she was GIVING ME THESE TWO ITEMS. When I went to the Flag store of T-Mobile in the Milford Mall I was able to return the phone and I was given a credit back to my account. When I looked at my payment due. The asst manage charged me for the two items and they are being financed (SCAM). On my bill I am being charged for the next 12 months on my bill. THIS IS HORRIBLE, WHY IS THIS STORE STILL IN BUSINESS. THEY ARE CROOKS. That store T-Mobile @ 354 Saw Mill Rd, West Haven, CT 06516. BEWARE BEWARE BEWARE stay away from this store you will get HORRIBLE SERVICE. Go the the Flag T-Mobile located in the Milford Mall in Milford CT. The service is GREAT! Chris and his co-worker got together and solved my phone problem. The problem was the asst manager in the West Haven store gave a sim card that was used on a Iphone that is why my phone was not working correctly. DO NOT SHOP AT THIS STORE THE SERVICE IS HORRIBLE AN THEY WILL SCAM YOU AND OVER CHARGE YOU and you will be sorry that you shopped there.. BEWARE!!!!!!!!!!!

I Sent a request and got a response in 15 minutes. I immediately went to the address they gave and…read morewas dealt with quickly and professionally. Within 90 minutes I had a new phone battery, at a reasonable price. I will use them again for future electronics services.

Device Raptors - West Haven - Great customer service , Reasonable pricing , Speedy turn around ,…read moreand Trustworthy . My granddaughter's Ipad Screen was cracked - Called to see if they can help within 40 minutes - My Granddaughter was all smiles ... Store was about to close and was kind enough to get her Ipad fixed - Also as we left the store they immediately called us back . My granddaughter had forgotten her ipad case and in that case she left some money inside which she didn't even know about . - To our surprise he had given back her money and case . There are very few people that would have not done that ...and for that I would 100 % recommend ! :) Very Happy customer . If I ever need any repairing - I know just where to go. :)

Fast, quality service, reasonably priced, extremely professional and highly knowledgeable staff.read more

I had a very disappointing experience here. I brought my own replacement screen, and initially I…read morewas told that my screen was too thick and wouldn't work. Then the technician said he could fix my phone for $150, which I agreed to. However, after the repair was done and I had already paid, he told me that he actually used the screen I brought from home. This was never communicated beforehand. If I had known he was going to use my own part, I would not have agreed to pay that price. I feel misled and overcharged. The lack of transparency is not acceptable. Make sure you clearly confirm what parts are being used and what you're paying for before agreeing to anything here.

t-mobile are the biggest crooks. i am paying for the products and telling them to kick rocks. get…read morethis, now, if you want to trade your phone in for the newer model. they want you to pay them the rest of the cost on the phone....and get this....they keep the phone !!!!! are they for real!!! this is how they bought out sprint. t-mobile are nothing but thugs. what do i do?! instead of trading them in, i am paying them off, keeping their items and dropping their service. they can stick that where they want! what is worse, their staff smiles while they are telling you all this. hope their little $900 is worth it. because they are losing almost $2000 a year!

I agree with Juan M.'s comments. The staff were unfriendly and unprofessional. The staff used…read morejargon to explain plans. When I asked for them to clarify, they rolled their eyes, yawned and scratched their butts. Seemed like they didn't want to be there and wanted me to go away. They told me to call the main customer service line when I had an issue. It makes me want to switch providers, if this is reflective of this company. Very yawning-centered, not customer centered. Makes me sad that corporate companies like this are just after your money. Go to Verizon. They have better coverage anyways!

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Fixed my charging port in a jiffy. Gave me a good deal because it was a simple fix for them.read more

Will be a returning customer. I screwed my laptop up by trying to repair the screen myself. They're…read morehonest, very reasonably priced, and open 7 days a week. Since they only had one review, I wanted to add another one.