t-mobile are the biggest crooks. i am paying for the products and telling them to kick rocks. get this, now, if you want to trade your phone in for the newer model. they want you to pay them the rest of the cost on the phone....and get this....they keep the phone !!!!! are they for real!!! this is how they bought out sprint. t-mobile are nothing but thugs. what do i do?! instead of trading them in, i am paying them off, keeping their items and dropping their service. they can stick that where they want! what is worse, their staff smiles while they are telling you all this. hope their little $900 is worth it. because they are losing almost $2000 a year! read more

I agree with Juan M.'s comments. The staff were unfriendly and unprofessional. The staff used jargon to explain plans. When I asked for them to clarify, they rolled their eyes, yawned and scratched their butts. Seemed like they didn't want to be there and wanted me to go away. They told me to call the main customer service line when I had an issue. It makes me want to switch providers, if this is reflective of this company. Very yawning-centered, not customer centered. Makes me sad that corporate companies like this are just after your money. Go to Verizon. They have better coverage anyways! read more

I am going to be nice and give them 2 stars. A majority of the staff are young, rude and simply unprofessional. The staff don't seem to care about their customers. Personally I have been in this store over 10 times in the matter of a month trying to resolve an issue. I have even left three message for the store manager to call me back, and never got a return call. Finally the issue was resolved with no help from the store. I had to call the corporate office to get resolution. The only reason I stay there is because they do have two staff members that really do care about their customers. Those staff members are Preeti and Anthony. They have always been helpful when I go into their location. I with they were there on the days I needed them! As for the store itself, it is in a prime location, its spacious and clean. My advice would be if you are going to go to this location see Anthony or Preeti. If they are not there...RUN!!! . read more

This part three of three. Yes, finally I got really good service at this store, but before I continue I just want to say that t-mobile customer service (that is their 800 number) also are excellent. Many companies out there should take a lesson from their 800 number customer service support. They are extremely nice and helpful. They went out of their way for me to try to help me resolve this problem to the best of their ability. Sprint, a extremely crappy phone company, should take a lesson from t-mobile customer support. Now back to the story. So after leaving that terrible t-mobile store in North Haven, I went directly to the t-mobile store in New Haven. Wow, it went really fast. I explained to the manager there, Matthew, my situation, he had me call the t-mobile store in FL and I passed him the manager there. After the manager in FL refused to fax him my receipt due to security reason, the manager in FL explained to him how to do it via computer (it took longer, but it worked). To make a long story short. I was able to return the phone and get my money because I still in the 14 day grace period. I learned a lesson, never buy a phone out of state, it just isn't worth the hassle. I still have to call the manager soon at the store in New Haven to contact customer service so that they know the phone has been returned to put my contract as it was. T-mobile need cohesiveness in its operation. Customer service can't do anything, each store has there own separate policies, and a customer is left having to juggle all these different things from the same company. I felt like I was dealing with 4 different phone company. Two were good: one in New Haven and 800# customer support; and two were bad: the one in North Miami Beach and the one in North Haven. Each had their own separate policy they have to follow, but yet it is T-mobile? How crazy is that. T-mobile follow a policy of cohesiveness like Walmart. Walmart is one system no matter where you go. Whether you are in your home state or out of state, any Walmart is just like your own. Policies are the same across the board. I might eventually leave this company, but I don't think the other cell phone companies out there are any better. I also can't see how the other cell phone companies could top T-mobile customer support. It truly is top notch. read more

All I can say is that Tmobile has took care of every problem I had. No matter what. I've been with them for almost 8yrs and and still going

The most insecure person on the phone I have ever encountered! What a loser! I called and asked if they were a premium retailer store. He didn't speak English well so he didn't understand me. He said "Is it What?" I explained to him what a premium retailer was. He got upset and hung up on me. I called back and he said he wouldn't answer my question. I had to come into the store to ask that question. If you aren't secure enough with not knowing how to speak English well, you shouldn't be in sales! Or at least humble yourself when you don't know something. Don't be upset because you can't answer a basic question and blame the customer! It is your own fault. Not theirs! What a baby! If you work in a store, you should know if that store is a premium retailer or not! Still don't know the answer to my question. I will just take my business elsewhere! read more

T mobile screwed up my bill. They charged me about 3x the normal amount for one month (it was over $300). It took about a month to fix, and I never got an apology. Of course I had to pay the erroneous fee before any adjustments were made. no one in the store helped me or even tried to. they blamed it on the "offices" I argued that I really should have received at least that month for free since people were doing the bills were drunk or something. all the cell companies are run by godless swine, but t mobile has shocking bad customer sales reps read more

I have had a business/military account for 6 years. Recently I walked into this location and was told there was a promotion for new iPhone 8's (iPhone 8 on us) with a trade in. We traded in 3 iPhone 6's for 3 new iPhone 8's. The incompetent representative who gave us all this info severely misguided us and we were being charged a $22.75 monthly EIP for each new iPhone 8 line when we should not have. While this was in dispute for several months and the account was on hold our service was suspended without any resolution or callbacks. We have 7 lines suspended now with a balance of $1600 on our account to restore. T mobile is charging us the price of all the iPhone 8's. In summation, we lost 3 iPhone 6's and were charged for 3 iPhone 8's when we should not have been, and suspended our service until we pay the $1600 that should never have accumulated if the representative didn't misguide us & give the wrong information. Save yourself the strife & NEVER GO TO THIS STORE!! The representatives are NO help they will screw you over to make a sale & you will end up with the astronomical charges down the line. Highly incompetent, misinformation, and lack of accountability of this store/store rep. read more

This store has great employes who are more than welcome to help with all your customer needs. I never have a problem here. The location is great for those who live close to the downtown area as well. read more