I know someone who brought her laptop here to be repaired for water damage. The worker not only…read morecouldn't do the job (which in itself would've been fine), but he went on to claim that "I'm the best at this in New Haven. If I can't fix it, then nobody can." Oh really? Well she brought my laptop to another shop... and they fixed it. So much for that! False advertising. Guess the other review here calling him "Mr. Arrogant" was right. On top of that, he asked her to wait until he can find someone to help fix it. Why the hell would she do that? She can find someone else to do it too! Furthermore, I know I probably shouldn't have escalated it to confront him for his claims. But I just couldn't resist. But this was his response to getting called out. He resorted to borderline racial and political comments. Canada is about to become the 51st state..? Wtf does that even mean? LMAO.

Amazing and friendly service! Calked when I was about to toss my computer out the window. CCT not…read moreonly prevented me from doing that, but also quickly guided me to the solution. Highly recommend their services. They'll always be my first call for computer service.

Friendly, reasonably priced and very efficient. I was able to walk in have three devices with new…read morebatteries and walk out within 15 minutes. I understand when they're busier I would've had to wait but I would've waited because I really like them here.

I had to replace a battery in my granddaughter's battery-operated scooter. The battery was unique…read morewith a plastic cover on top and two terminal wires coming out. I could not find a replacement online, or from the toy manufacturer. I stopped into Batteries Plus, and the employee told me he had the battery, but not one with a unique plastic top with the terminal wires. He then said he could make one up for me. Since the top was super glued on. He broke off the side pieces on this cover and re-glued the top to the new battery. The employee was knowledgeable, skilled, and experienced in doing this. He also went above and beyond in giving me great customer service.

Repaired my cracked screen on iPad- they new exactly What…read moreto do - had it ready same day as promised- at quoted price .... what more can you ask The lady next door at UPS said they knew their stuff - she was spot on - their times vary - best to call ahead Thanks for nice job - Paul Ruggeri

i had brought in a mac book of mine that had stoped working in the summer of 2022. i had brought it…read morein in November 2022 and had payed at least $400 for them to look at it and see what happened happened and to fix it. i called every week and no response. on January 2023 i called back around the 5th and said that we're gonna call me back and never did. i called back today just to find out it was unfixable because it had water damage. it had took them 2 months just to wait and find out it was unfixable. terrible service.

THANK YOU PCW. Quickly I want to note the folks at PCW now are definitely not the folks of the…read morepast. Omar and his team are kind, welcoming professional, AND invested in solving your tech problems. I knew the old PCW staff. It's a new era at PCW, and I am very grateful for their assistance and guidance.

I have used PCW computers services in the past, very knowledgeable of computers, and very helpful.read more

Went there because my internet suddenly became severly slow. Tech decided to check for updates…read morebefore final verdict. He quickly went thru numerous diagnostic steps including checking for and installing any updates needing downloading. There were several as none had been installed since I purchased the phone 4 years ago. This took about 30 minutes. Was told they coulndn't fix the problem as my sim card was at fault and I should call my carrier. I called my carrier and it turns out I was simply out of data minutes for the month. Bought more minutes, problem solved. I can't believe they couldn't tell me something so simple but since I wasn't charged a diagnostic fee I not going to complain. The tech was professional throughout, the store was bright and clean and shelves neatly organized with many options to accessorize your devices. All in all the experience was worth 3 stars.

went to a verizon store to return equipment. Told that this is a franchise and we cannot accept…read moreequipment. Told that they cannot help me make an appointment at a corporate store but that I must go to a corporate store. Went to a corporate store. Told they cannot accept equipment because I was returning it for my girl friend. Each time I had an appointment. Each time I was forced to wait over 15 minutes. This firm is just no no no no. There is no winning with this firm. NEVER do business with verizon!! They overcharge and will not let you out of their phone plans. Went to tracfone and changed over, no problem. Purchased the byop card and 30 day plan for walmart (cost $20 for both). Got the phone switched over the same day. Good riddence to the $175/mo plan What a rip off!!

This is NOT an authorized Verizon retailer, but a third party retailer using the Verizon brand…read moreillegally. The service provided is similar to a sleazy car sales or repair person. Older model phones are sold at extremely high prices. And, lie about Samsung phones to decrease their inventory of older models. They also charge $49.99 for transferring data from an old phone to a new phone, which the legitimate Verizon DOES NOT charge for. One restocking fee was quoted twice and then charged a higher amount when the phone is returned. Sales person was not that knowledgeable and needed assistance frequently. Legitimate, corporate Verizons are located in Milford and North Haven. They are helpful, professional, and have free or more reasonable prices. This place is a wolf in sheep's clothing!

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

Very disappointed with service received. My Xbox Series S would not power on. Took it in for…read morediagnosis. Days later, got a call and was told that power supply was bad. The price, that they quoted me for repair, was more than the cost of a new Xbox Series S! I eventually got the Xbox returned to me. It was obvious that the case had not been opened so I don't know what sort of "diagnosis" was done. I purchased a power supply and replaced it. It still did not power on. For me, that was confirmation that a proper diagnosis was not done.

If you want to keep your operable do not go to this place. I went in there for a Crack screen paid…read more$300. My battery stopped charging after leaving this store, mind nothing was wrong with my battery before going there to get my device repaired. I came back the next day to have them repaired my battery. I paid them $75 more. Now on day 3 and my phone cannot charge. This place scammed me out almost $400. I had to order a replacement phone costing me over $1500

please go elsewhere they have no idea about what they are doing they admitted that they didn't know…read morewhat was wrong and tried things to destroy my expensive phone and they don't take responsibility on it. The guy who fixed my phone to destroy it only told me you don't know how to fix it and what is wrong with it but you expect me to know it and I told him I am not the phone repair person I am not supposed to know, you do. Insane. Do yourself a favor and stay away from this place. Very disrespectful And unprofessional. When I said I can't afford a phone like this again what am I supposed to do he tried to sell me second hand phones. I think that is why they kill your phone to sell you another.

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!