Wendy and Chris went above and beyond in helping me navigate a complex upgrade on three phones, an…read moreiPad and an Apple Watch. they spent hours of store time making the transition work flawlessly. i have been a Verizon customer for more than 20 years and Wendy and Chris engender continued customer loyalty!

This is not a Verizon Store, its an authorized dealer, and they should have their dealership…read morerevoked. The store manager Chris "assisted" me. He added unnecessary charges and he do not fully explain the "Upgrades" or "Free" items that he sold me. I had to call Verizon to directly unwind these charges. DO NOT SHOP HERE!

On our first visit, we met Michael and he was incredible. Another employee named Keira was there,…read moreand she seemed to be new, asking rudimentary questions while we waited. Upon the second time that we came to the store, I assured my husband that it would be a good experience since Michael had treated us so well the first time. My husband and I, a prominent doctor in the area, was threatened by this employee so we are warning others to STAY AWAY. KIERA A little background on this horrendous experience: we entered the store where a young emplo named Keira was supposed to help us. She did not say hello. We asked if we could trade in our three phones. She started working on returning one phone and asking us questions. I asked her to look up our account, as she was asking me for a number that I did not gave. I then proceeded to start asking her questions about the trade-in value. When I asked her why it works the way that it does, she said "because that's the way we do it and if you don't like it, you can go somewhere else." We were absolutely shocked! We had just switched over our service to AT&T and bought five new phones. We had never been spoken to like that.. She proceeded to work on returning our phone but aggressive, impatient manner. I asked her why she was acting that way. She said that I had asked her to look up our account rudely. I I was confused, I said what did I say? She said "you said that I should ask look up the number." Her behavior got even worse. She was arrogant, condescending, and I told her that I did not appreciate the way she was speaking to us and that she was being very rude. She then refused to return our phones, asked us to leave because we were rude to her. This was shocking since she was the one that was being unbelievably disrespectful. We told her that we wanted to return the other two phones then told us to leave or she will call the police. Are we really at a point where if an employee who is responsible for Customer service feels that someone who asks them to look up their account in a way they do not like has the right to say that they will call the police? This is more than having a bad day.What I am sure of is that we were treated in a way that we have never been treated before by any person. We simply asked her to do her job. It was really incredible. Shame on AT&T for allowing an affiliate to carry their name and brand and products and not give acceptable service. Hopefully Kiera's bosses will take notice of this kind of behavior. We were sure to report it to AT&T wireless corporate,, and send a letter to the national office so that they could know that an independently owned Westport store really does not represent their company well. I did have a great experience with Michael a few days earlier - So at least there's some hope. Beware of Westport - Avoid the store at all costs as long as they have employees like this.

Re: Verizon Westport Ave Norwalk Sales person was reckless…read more He was working with another person while working with me and because of his reckless actions. I lost all my emails. I had to go to my bank in order to use my account with my face recognition. recognition. All my emails disappeared and for my business account he changed the name of my account I said what are you doing that's a CT Gov account. So I will be calling the state of Connecticut to change it back to its original name. To sum it up I have a new phone with my old settings I will make a complaint to the General Manager and Attorney General of CT

My experience was great. I did not have an appointment to pickup my new phone that I ordered…read morethrough the 800 number. So I waited close to twenty minutes but soon realized it's because they're giving the other customer's excellent customer service. When is my turn, the guy helping me couldn't have been any nicer. He was very patient and very friendly. He spent the time to make sure both phones were working on the correct phone numbers. It was towards the end of the day and I'm sure they wanted to get out of there, but I was made to feel like an important customer. I don't know why they're getting the ratings they are, but I gave them five stars because that was my experience

I have had issues buying phones here two years in a row. Last year, my iphone upgrade had massive…read moreissues that took months to fix - phone stopped working properly, payment didn't go through etc. This year, they fraudulently added extra charges for AT&T Next plan that I never asked for and they didn't tell me. That is on top of a very disinterested employees. This is a very shady store - I would stay a mile away from them.

After ordering two upgrades for my existing lines on my AT&T account, I chose to pick up the new…read morephones at this location and what ensued was the biggest display was ineptitude and dereliction of duty I've ever experienced in a store. What was supposed to be a routine pickup and walk out, resulted in these morons taking it upon themselves to activate both new phones while they were still boxed. Now, this may not seem like a big deal but it is a big deal when one of the new upgrades belongs to my wife's line who was all the way in New York and now had a phone with no service and no way to reach our nanny or kids. When I brought this to the staff's attention I was treated by the most lackluster, don't give a crap attitude, that I've ever experienced at a retail store. After the employee who did it had no answer, the "manager" Russell proceeded to take ZERO ownership of his staff's actions and basically told me it wasn't his problem. I told him, I was never told this would happen nor did I request they activate the phones prematurely. He answers "that's what happens when you order online", which I know to be completely false and was later confirmed to me after I called AT&T corporate and complained about this store's actions and Russell's complete lack of professionalism in dealing with the situation. I was told by AT&T that not only did Russell completely fumble the issue, he DID have a way to fix it if he "had been properly trained to be a manager". I had to leave before I blew my top and ended up on the evening news, but I promise you, Russell, your actions will not go unaddressed. I was given all the necessary information by AT&T corporate to report your actions and your staff's actions and I intend to. The stress you put me through, being an AT&T customer for over a decade, was completely uncalled for and you are not fit to be a manager of that store, let alone a taco stand.

The staff were friendly, but unfortunately that's where my positive feedback ends…read more I waited in line for over 30 minutes just to return an internet box. There were three employees behind the counter, yet there seemed to be no sense of urgency or effort to move the line efficiently. For the first 10 minutes alone, I watched two employees assist a single customer while the third employee stood nearby making small talk with that same customer. The conversation revolved around the customer survey and where they were from (the Bronx or New Jersey), rather than helping the growing line of customers waiting for service. During that time, the third employee also received two phone calls from what I assume was a manager asking how many people were in line, which made the lack of urgency even more frustrating. From a customer perspective, this seemed like a management issue. Why not have one employee dedicated to quick drop-offs and equipment returns, which made up a large portion of the line, while the other two handled more complex customer needs? Instead, an excessive amount of time was spent discussing the customer satisfaction survey and encouraging customers to complete it. Ironically, I never even received the survey, so I'm leaving my feedback here instead. My recommendations are simple: improve time management, minimize unnecessary conversations while customers are waiting, and utilize all three employees effectively. The third employee could have been helping customers instead of chatting with people who were already being assisted. In fact, the line might have moved faster if that employee had simply opened another register. While I was waiting, two customers became so frustrated that they left without being helped. Another customer mentioned he was on his lunch break and had already stopped by once earlier just to return equipment but had to leave again because the wait was so long. He brought a fold out chair with him as he was anticipating a long wait once again. Finally, don't assume that everyone returning equipment is canceling service and therefore isn't a priority. In my case, I wasn't switching providers--I had simply moved and needed to return my old equipment. I actually kept Optimum (though experiences like this make that decision harder to justify). This location could provide a much better customer experience with stronger management, better workflow, and a greater focus on serving customers rather than carrying on unnecessary conversations while the line continues to grow.

Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

This T-Mobile was absolutely the best I had ever seen around. I was just scammed more than $5000 by…read moreverizon but this process to T-Mobile was the smoothest, easiest process without any hidden fees. Everything was said clearly and correctly. Literally the best fr. verizon was buns ngl too, it didnt even work

I walked into this GameStop today at 6:30pm today on Friday 8/21/2026 to ask about Amiibo…read moreavailability. The caucasian female (I don't know her pronouns) told us inside that she's shutting down soon even though the window says the store doesn't close until 8:30pm because she has been working 16 hours. I work 16 hours at my job all the time. That's how I've been able to spend literally thousands at GameStop on games, consoles, peripherals, and collectibles. I then ask if Chris is working and she instantly gets an attitude and proceeds to air out the dirty laundry that Chris was fired due to stealing (I have it all on video) I also have Chris's info and will be forwarding him this video as well. I never even knew Chris was fired from GameStop until today. Now every job I've ever had you DON'T talk smack about a former employee to a room full of other customers. That is unacceptable and unprofessional. I then ask for her name and she refuses. You can even see on video where she detaches her name tag from her lanyard. She then even threatens to call the police, even though I have the entire interaction on video. I will never step foot in this GameStop location ever again and I will also tell my friends, family, and co-workers which is many.

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

Terrible customer service, been trying to sign up for 3 hours on the internet and even phone calls…read more I guess nothing has changed with Frontier in the past five years.

I have been a Frontier customer since 1988 and most of that time the service has been ok with some…read moreminor service & billing issues. However, as of 3 months ago, it has been one nightmare after another with Frontier. I have spent over 20 hours on the phone between a service issue in early July ( that was ultimately fixed after much complaining over 3 days that resulted in all kinds of billing issues that I have yet to get Frontier to fully correct. Every time I talk to someone, they say they will get it corrected but the credits need a supervisor and manager approval to correct problem they caused. It took 2 months to get a credit, but then they erroneously charged me an install charge that doubled my bill. I am still fighting with them and feel beyond upset. Their systems don't talk well to one another, their processes make it hard to give credits where they are due and many of their employees lack knowledge of how their systems will bill or how changes they make affects your service & billing. I recently found out that a " retention representative " that I talked to in early July to lower my charges, unknowingly changed some coding in the system that not only caused me to lose my internet service the next day, but completely changed my service plan and doubled my billing erroneously!!! So, instead of saving me money, I lost service and have spent hours and hours on the phone for months before I was able to talk to a knowledgeable person who cared enough to help me & explain the problem. We are not done correcting the problem yet, but progress has finally been made. It's been a nightmare experience that I would not wish on anyone. It's really quite scary that it's so difficult to get to a live person, who is knowledgeable and cares. It seems that the company puts measures in place that make it extremely challenging to address issues with a manager & actually get a call back.