On our first visit, we met Michael and he was incredible. Another employee named Keira was there, and she seemed to be new, asking rudimentary questions while we waited.
Upon the second time that we came to the store, I assured my husband that it would be a good experience since Michael had treated us so well the first time. My husband and I, a prominent doctor in the area, was threatened by this employee so we are warning others to STAY AWAY. KIERA
A little background on this horrendous experience: we entered the store where a young emplo named Keira was supposed to help us. She did not say hello. We asked if we could trade in our three phones. She started working on returning one phone and asking us questions. I asked her to look up our account, as she was asking me for a number that I did not gave. I then proceeded to start asking her questions about the trade-in value. When I asked her why it works the way that it does, she said "because that's the way we do it and if you don't like it, you can go somewhere else."
We were absolutely shocked! We had just switched over our service to AT&T and bought five new phones. We had never been spoken to like that.. She proceeded to work on returning our phone but aggressive, impatient manner. I asked her why she was acting that way. She said that I had asked her to look up our account rudely. I I was confused, I said what did I say? She said "you said that I should ask look up the number."
Her behavior got even worse. She was arrogant, condescending, and I told her that I did not appreciate the way she was speaking to us and that she was being very rude. She then refused to return our phones, asked us to leave because we were rude to her. This was shocking since she was the one that was being unbelievably disrespectful. We told her that we wanted to return the other two phones then told us to leave or she will call the police.
Are we really at a point where if an employee who is responsible for Customer service feels that someone who asks them to look up their account in a way they do not like has the right to say that they will call the police?
This is more than having a bad day.What I am sure of is that we were treated in a way that we have never been treated before by any person. We simply asked her to do her job. It was really incredible. Shame on AT&T for allowing an affiliate to carry their name and brand and products and not give acceptable service.
Hopefully Kiera's bosses will take notice of this kind of behavior. We were sure to report it to AT&T wireless corporate,, and send a letter to the national office so that they could know that an independently owned Westport store really does not represent their company well. I did have a great experience with Michael a few days earlier - So at least there's some hope.
Beware of Westport - Avoid the store at all costs as long as they have employees like this. read more
