After my MacBook bricked and would not turn back on, I first tried bringing it to UBreakIFix. After…read moreweeks of delays and false promises, UBreakIFix told me that the logic board was damaged and as a result, I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. So, after doing my own research into logic board repairs for my specific model, I learned that it was possible to fix my MacBook and recover my data. So, after searching for local specialists, I found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The gentleman corroborated a lot of the information I had found out through my own research. The technicians ran some tests on my computer and eventually sent it out to a company that specializes in logic board repair. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at ThinqMac proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover my data. Don't waste your time anywhere else, the folks at ThinqMac know what they are doing. Thank you again!

Incredibly helpful, and provided fantastic customer service! Thinq Mac is great!! Extremely…read moreknowledgeable and laid out all my options and also offered excellent advice. HIGHLY RECOMMEND. The next time I need help, I won't go anywhere else, very glad I found them.

my service? no complaints at all. paying my bill via mail/checks? small problem but resolved…read more my gripe is....being i have to....pay for t.v on a monthly basis.... why am i paying for..... relentless hundreds if not thousands on a daily basis..... medication commercials medicare commercials camp lajune commercials..... constant bull crap... im paying fir television...not paying to make big pharma richer than they ....already are...... enough is enough... do i have to look for another carrier... to get away from optimums relentless shoving down our throats..of medications...medicare... camp lejune?????????

The staff were friendly, but unfortunately that's where my positive feedback ends…read more I waited in line for over 30 minutes just to return an internet box. There were three employees behind the counter, yet there seemed to be no sense of urgency or effort to move the line efficiently. For the first 10 minutes alone, I watched two employees assist a single customer while the third employee stood nearby making small talk with that same customer. The conversation revolved around the customer survey and where they were from (the Bronx or New Jersey), rather than helping the growing line of customers waiting for service. During that time, the third employee also received two phone calls from what I assume was a manager asking how many people were in line, which made the lack of urgency even more frustrating. From a customer perspective, this seemed like a management issue. Why not have one employee dedicated to quick drop-offs and equipment returns, which made up a large portion of the line, while the other two handled more complex customer needs? Instead, an excessive amount of time was spent discussing the customer satisfaction survey and encouraging customers to complete it. Ironically, I never even received the survey, so I'm leaving my feedback here instead. My recommendations are simple: improve time management, minimize unnecessary conversations while customers are waiting, and utilize all three employees effectively. The third employee could have been helping customers instead of chatting with people who were already being assisted. In fact, the line might have moved faster if that employee had simply opened another register. While I was waiting, two customers became so frustrated that they left without being helped. Another customer mentioned he was on his lunch break and had already stopped by once earlier just to return equipment but had to leave again because the wait was so long. He brought a fold out chair with him as he was anticipating a long wait once again. Finally, don't assume that everyone returning equipment is canceling service and therefore isn't a priority. In my case, I wasn't switching providers--I had simply moved and needed to return my old equipment. I actually kept Optimum (though experiences like this make that decision harder to justify). This location could provide a much better customer experience with stronger management, better workflow, and a greater focus on serving customers rather than carrying on unnecessary conversations while the line continues to grow.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

I have had issues buying phones here two years in a row. Last year, my iphone upgrade had massive…read moreissues that took months to fix - phone stopped working properly, payment didn't go through etc. This year, they fraudulently added extra charges for AT&T Next plan that I never asked for and they didn't tell me. That is on top of a very disinterested employees. This is a very shady store - I would stay a mile away from them.

After ordering two upgrades for my existing lines on my AT&T account, I chose to pick up the new…read morephones at this location and what ensued was the biggest display was ineptitude and dereliction of duty I've ever experienced in a store. What was supposed to be a routine pickup and walk out, resulted in these morons taking it upon themselves to activate both new phones while they were still boxed. Now, this may not seem like a big deal but it is a big deal when one of the new upgrades belongs to my wife's line who was all the way in New York and now had a phone with no service and no way to reach our nanny or kids. When I brought this to the staff's attention I was treated by the most lackluster, don't give a crap attitude, that I've ever experienced at a retail store. After the employee who did it had no answer, the "manager" Russell proceeded to take ZERO ownership of his staff's actions and basically told me it wasn't his problem. I told him, I was never told this would happen nor did I request they activate the phones prematurely. He answers "that's what happens when you order online", which I know to be completely false and was later confirmed to me after I called AT&T corporate and complained about this store's actions and Russell's complete lack of professionalism in dealing with the situation. I was told by AT&T that not only did Russell completely fumble the issue, he DID have a way to fix it if he "had been properly trained to be a manager". I had to leave before I blew my top and ended up on the evening news, but I promise you, Russell, your actions will not go unaddressed. I was given all the necessary information by AT&T corporate to report your actions and your staff's actions and I intend to. The stress you put me through, being an AT&T customer for over a decade, was completely uncalled for and you are not fit to be a manager of that store, let alone a taco stand.

These guys is quick and trustworthy. Jaq really good guy. Thanks for repairing me old laptop.read more

After Apple Store's self proclaimed "Genius" Bar folks lied to me about my iPhone being…read moreunrepairable and needed to be replaced, Mobile Rescue in Norwalk just fixed it for $125 saving my $800-900. Gabe was the gentleman at Mobile Rescue in Norwalk (on route 7 near Wilton boarder) who fixed it and did an outstanding job. He also fixed a camera lens for free. GREAT to have Mobile Rescue in the area, and SHAME on Apple Store for outright lying I know Apple wants to sell phones but not all of us have $1k spare change sitting around.

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

This location is awful. They NEVER open in time, it's unorganized and the staff like to bad mouth…read morecompeting stores in the town. Which to me is unprofessional. The company as a whole is way overpriced. The selection of items is sparse too. Cannot wait to see this location close for good.

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

Very neat store with a variety of phone accessories , they also repair screens quickly and…read moreprofessionally.

From the owner: We specialize in Mobile Phone & Computer repair. With over 10 years of hardware experience read more