my service? no complaints at all. paying my bill via mail/checks? small problem but resolved…read more my gripe is....being i have to....pay for t.v on a monthly basis.... why am i paying for..... relentless hundreds if not thousands on a daily basis..... medication commercials medicare commercials camp lajune commercials..... constant bull crap... im paying fir television...not paying to make big pharma richer than they ....already are...... enough is enough... do i have to look for another carrier... to get away from optimums relentless shoving down our throats..of medications...medicare... camp lejune?????????

The staff were friendly, but unfortunately that's where my positive feedback ends…read more I waited in line for over 30 minutes just to return an internet box. There were three employees behind the counter, yet there seemed to be no sense of urgency or effort to move the line efficiently. For the first 10 minutes alone, I watched two employees assist a single customer while the third employee stood nearby making small talk with that same customer. The conversation revolved around the customer survey and where they were from (the Bronx or New Jersey), rather than helping the growing line of customers waiting for service. During that time, the third employee also received two phone calls from what I assume was a manager asking how many people were in line, which made the lack of urgency even more frustrating. From a customer perspective, this seemed like a management issue. Why not have one employee dedicated to quick drop-offs and equipment returns, which made up a large portion of the line, while the other two handled more complex customer needs? Instead, an excessive amount of time was spent discussing the customer satisfaction survey and encouraging customers to complete it. Ironically, I never even received the survey, so I'm leaving my feedback here instead. My recommendations are simple: improve time management, minimize unnecessary conversations while customers are waiting, and utilize all three employees effectively. The third employee could have been helping customers instead of chatting with people who were already being assisted. In fact, the line might have moved faster if that employee had simply opened another register. While I was waiting, two customers became so frustrated that they left without being helped. Another customer mentioned he was on his lunch break and had already stopped by once earlier just to return equipment but had to leave again because the wait was so long. He brought a fold out chair with him as he was anticipating a long wait once again. Finally, don't assume that everyone returning equipment is canceling service and therefore isn't a priority. In my case, I wasn't switching providers--I had simply moved and needed to return my old equipment. I actually kept Optimum (though experiences like this make that decision harder to justify). This location could provide a much better customer experience with stronger management, better workflow, and a greater focus on serving customers rather than carrying on unnecessary conversations while the line continues to grow.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

This T-Mobile was absolutely the best I had ever seen around. I was just scammed more than $5000 by…read moreverizon but this process to T-Mobile was the smoothest, easiest process without any hidden fees. Everything was said clearly and correctly. Literally the best fr. verizon was buns ngl too, it didnt even work

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

This location is awful. They NEVER open in time, it's unorganized and the staff like to bad mouth…read morecompeting stores in the town. Which to me is unprofessional. The company as a whole is way overpriced. The selection of items is sparse too. Cannot wait to see this location close for good.

On our first visit, we met Michael and he was incredible. Another employee named Keira was there,…read moreand she seemed to be new, asking rudimentary questions while we waited. Upon the second time that we came to the store, I assured my husband that it would be a good experience since Michael had treated us so well the first time. My husband and I, a prominent doctor in the area, was threatened by this employee so we are warning others to STAY AWAY. KIERA A little background on this horrendous experience: we entered the store where a young emplo named Keira was supposed to help us. She did not say hello. We asked if we could trade in our three phones. She started working on returning one phone and asking us questions. I asked her to look up our account, as she was asking me for a number that I did not gave. I then proceeded to start asking her questions about the trade-in value. When I asked her why it works the way that it does, she said "because that's the way we do it and if you don't like it, you can go somewhere else." We were absolutely shocked! We had just switched over our service to AT&T and bought five new phones. We had never been spoken to like that.. She proceeded to work on returning our phone but aggressive, impatient manner. I asked her why she was acting that way. She said that I had asked her to look up our account rudely. I I was confused, I said what did I say? She said "you said that I should ask look up the number." Her behavior got even worse. She was arrogant, condescending, and I told her that I did not appreciate the way she was speaking to us and that she was being very rude. She then refused to return our phones, asked us to leave because we were rude to her. This was shocking since she was the one that was being unbelievably disrespectful. We told her that we wanted to return the other two phones then told us to leave or she will call the police. Are we really at a point where if an employee who is responsible for Customer service feels that someone who asks them to look up their account in a way they do not like has the right to say that they will call the police? This is more than having a bad day.What I am sure of is that we were treated in a way that we have never been treated before by any person. We simply asked her to do her job. It was really incredible. Shame on AT&T for allowing an affiliate to carry their name and brand and products and not give acceptable service. Hopefully Kiera's bosses will take notice of this kind of behavior. We were sure to report it to AT&T wireless corporate,, and send a letter to the national office so that they could know that an independently owned Westport store really does not represent their company well. I did have a great experience with Michael a few days earlier - So at least there's some hope. Beware of Westport - Avoid the store at all costs as long as they have employees like this.