I am appalled at the lack of customer service I have received from Michaels in the Trumbull mall. First of all, they resized my ring wrong two weeks before my wedding, and instead of keeping in touch with me to let me know what is going on, they failed to communicate and left me calling the store every day to find out the status of my ring. Every time I called there was another excuse as to why they were not calling me back. When I finally came into the store to see if my ring was ready, the man behind the counter had the nerve to tell me they only call when the ring is ready, so my ring must not be ready since they did not call. Low and behold, he opened the drawer, and my ring was sitting there while no one had called to let me know. He then tried to make yet another excuse, claiming my phone number must be written wrong, but when he checked the paper, my phone number was written down correctly. They have just created such an exhausting process for me to get my ring, when they resized it wrong in the first place, less than a week before my wedding. While Michaels has beautiful jewelry, they lack greatly in their customer service department, and unless you want a hassle to get the ring of your dreams, do not come here. read more
