Very trustworthy and good people to deal with. . location is convenient to stratford ,…read more Bridgeport and Trumbull.

I have a very heavy silver men's bracelet with links. I needed the clasp repaired. I brought the…read morebracelet to a jeweler in Fairfield and was told it would cost $325 for the repair because it was Italian silver, and that very few people work with silver jewelry, and it would take several weeks. I was shocked being I paid that price when I purchased it 20 years prior. He said, very few people work with silver jewelry, and it would take several weeks. I certainly was not going to have him repair it. I've had gold items repaired for much less. I was in Stratford and saw MJs, I figured I would get a price on the repair. They were very friendly and accommodating. I expected that I would have been given an estimate that was equivalent to the prior jeweler (I assumed he was being HONEST with me). They took one look at the bracelet and said it would cost $35 and they would only need two days. The repair was pretty extensive; the clasp and the link were worn and needed to be seemed and rebuilt structurally. That price brought a huge smile to my face. I was so happy there are some honest people still out there, that was so reassuring, (Obviously. I was pretty upset with the prior Jewler, he simply was stealing my money). The repair was amazing and showed a high level of skill and craftsmanship. It literally looked brand new. Obviously, don't waste your time and money with any other jewelers. If you're looking for an honest and friendly jeweler, a laid-back family atmosphere, fast repair, and great customer service. Look no further. Bill S.

I never write reviews but I feel compelled to do so as a result of the experience I had here…read more In April, I brought my platinum/diamond engagement ring and wedding band to be resized for my wedding in June. Three people looked at the rings and quoted me $150, and said I could wait until June as it would only take a week. In June, I brought them back and they said, sure, no problem. I got a call later that day saying, they "didn't realize" the rings were platinum and that it would actually be $300. I went back in and said since it was their error that they should honor the price. They were very defensive, saying, well mistakes happen. This is literally their job to know jewelry. Three people saw them and not one thought it might be platinum? The taller man with the glasses said they can't be expected to do it for $150, they would lose money, but they had someone else who could do it for that amount. Ok, fine. Three weeks later, ON MY WEDDING DAY, literally hours after my husband put it on my finger, my wedding band splits in 2. I was devastated. I brought it back the next day, and instead of being apologetic, the same tall man said defensively, well your ring is thin. Seriously??! It's a standard, normal wedding band. He took it and said, I'll have it by Thursday. Again, no real apology by anyone, including the woman or the owner, who were both there. It's appalling. Today is Friday and still no ring. These people do not know what they're doing, and worse, they are plain rude. Stay away if you value your jewelry. UPDATE: The other ring, my custom platinum engagement ring, also broke in half. I will be attempting to collect the money I paid initially, as they have ruined both my wedding band and ring within 2 months. I'm heartbroken.

Over the years, I have gone to Shaw's for my watches. They are very skilled, reasonably and…read morefriendly. I trust them with my antique and luxury pieces. Special kudos goes to Harold who is a true expert. Linda is also great.

Claire at Direct Diamond is a miracle worker. She's my go-to for everything but today I really…read morechallenged her (her words ). I lost a very sentimental ring for about a week. I found it in a drive way, ripped off and run over. It was a wrap ring that was mangled and no longer wearable. She was able to fix it right then and there. She reconfigured it, resized it, made it perfect again and I walked out the store wearing it again. When I went to go pay, she said it was free of charge. I cried when I lost it, I cried when I found it, and I cried when I was able to wear it again. I'm hard on my jewelry, and nothing is super fancy or expensive but it's very sentimental and to be able to have it back on my finger, and to have someone else care so much about it and their works means the world to me. She truly is the best!!

Really happy with my custom engagement ring. The owner, Clare was able to take a diamond from my…read moregrandmas ring and make my ring exactly how I wanted it! Like literally exactly. She even talked me out of designs that wouldn't be best for my lifestyle (nurse life) which I really appreciate. She was really also so patient with my ideas and indecisiveness. It's not the most rapid process but I can guarantee your going to be really happy with your end result. I spend most of my days just staring at my ring. I would totally go to her with my future jewelry needs and refer her to my friends and family.

Great service, battery replacement and jewelry service. Have been there several times always a…read moregreat experience.

They are amazing! Friendly, helpful and accommodating! Always a pleasure to shop in this store!read more

This shop has beautiful jewelry, and also can make or order special items. They are attentive and…read moreeducational, and treat everyone the same no matter how much you spend.

I needed to repair crystal watch face and the technician asked for $125 to make the change for one…read morewatch face. This was way too much and felt dishonest. I left the store and went to a different store that offered to fix it for $30.

I can't begin to say enough about how bad this experience was. You buy something off the counter…read moreand you go back the next day to return it and they tell you they don't take any returns except for store credit!! This was almost a year ago Valentine's Day And I'm a local, but I'm done with a Addesi and I do not recommend them anymore.

This is a wonderful family owned business that I am happy to support, and I am a very satisfied…read morecustomer. Not only do they have absolutely stunning pieces expertly crafted by their master jeweler, Fred, but they are kind, flexible, and attentive. I have had nothing but the very best of experiences when going in to browse, with Wayne, Thomas, Lisa and Kate all taking generous time with me on one visit or another. I know that whenever I am fortunate enough to be able to treat myself, they will direct me to pieces they know I will appreciate, and will bend over backwards to give me a good deal. I truly could not be happier with my many experiences with the Addessi family over the years and highly recommend them when you are in the market for something very special.

This is one of the few businesses that I can say I am a life-long customer. I purchased my wife's…read moreengagement ring and our wedding band set with Altan and I was treated like the most important customer through the whole process. Due to carelessness we lost a small diamond on the engagement ring and it was replaced at no charge. I then lost my wedding band two weeks after being married and Altan offered to replace it at their cost with no additional mark-up. I feel the pricing is very fair, you get what you pay for and then some. Wouldn't ever consider any other jewler. PS ask for Mike!

Simply the best jeweler! I first went to Altan years ago when I lost a favorite earring. Michael…read morewas able to make a match and that began years of my connection with this top notch service-retailer in downtown Fairfield. No repair is too small, no request for help finding a special item is not met with professional, friendly and spot on perfect service.

I've worked with Stewart for many years for my former employer and personally. Have purchased…read morepieces and had several pieces redesigned. Absolutely thrilled with everything that I've had done. Would not hesitate to recommend to friends and family.

I love coming here....not only to look at the lovely jewelry and gifts, but because this store is…read moreexactly what you would expect from Main Street in a small town. The staff is amazingly friendly and helpful. You feel like they are really relating to you as a real human being, versus just another sale or something. And they do great work, if you need repairs or adjustments. The last ring I brought in to be slightly enlarged came out beautifully, and was reasonably priced to boot. It was even polished nicely and looked better than it ever did before in my memory.