Norwalk institution. Excellent jewelry repairs and fine watch battery replacement (Cartier!) at a…read moregreat price. Highly recommend!!

I needed something unique for my wife as a Christmas present. Larry at Pellegrini Jewelers…read moredelivered! Then we wanted the chain adjusted so it could be worn with a medium-length or long-length neckline. Wonderful craftsmanship. They also cleaned my wife's wedding rings, and now they look brand new. I am very grateful to the business for a great Christmas and for putting a smile on my wife's face!

Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

I've had a fantastic experience with Manfredi Jewels. They have an outstanding selection of fine…read morejewelry and luxury watches, ranging from high horology brands to mainstream favorites, so it's a great place whether you're a collector or shopping for a special gift. What really stands out is the service. The team is welcoming, attentive, and never pushy--they genuinely want to help you find the right piece. I especially want to recognize John Marna, who is knowledgeable, patient, and a pleasure to work with. He makes the entire process easy and enjoyable while offering thoughtful guidance and great expertise. Manfredi also offers very competitive pricing for the level of service and brands they carry. I always leave feeling confident and well taken care of. Highly recommended.

I rarely leave negative reviews, but my experience with Manfredi was disappointing from the moment…read moreI called. I simply called to inquire about replacing the battery in a men's watch. The woman who answered the phone was curt and unpleasant from the second she picked up. Rather than answering my questions, she immediately became condescending and started explaining how watch batteries work--which wasn't what I had asked. I then asked whether they guarantee their work. Instead of answering professionally, she responded in a tone that made it seem like I had asked a ridiculous question: "Of course we stand by our work." Since that didn't actually answer what I meant, I clarified by asking what the warranty on the battery replacement was. Her response? In an even nastier tone: "We don't warranty our batteries. No one does that." That statement turned out to be completely false. Their quoted price was $65 just for a battery replacement, so I called a few other reputable jewelers. I ended up having the battery replaced for just over $21, and it included a two-year warranty on the battery replacement. It's one thing to charge a premium for exceptional service and expertise. It's another to be rude, dismissive, and confidently tell a customer that "no one" offers something that multiple competitors clearly do. Customer service starts with the first phone call, and unfortunately this establishment failed that test spectacularly. When my watches or jewelry need servicing in the future, Manfredi won't even be a consideration.

THIS IS THE VERY BEST PLACE TO GET YOUR WATCH FIXED !!!! DO NOT WASTE YOUR TIME OR MONEY GOING…read moreANYWHERE ELSE. Daniele has over the years been consistently excellent, efficient, and very reasonable. I recently took an antique Rolex watch that had stopped working to Grand Central Watch Repair, who barely looked at it and said it would cost $2,500 to repair it (the same price they had charged me three years ago to repair it) and would take a few weeks. I decided instead to take it to Daniele (who has done great work for me in the past): he took one look at it while I waited, said the only problem was that I had jammed it by over-winding it, fixed it on the spot, and charged me nothing. Daniele and his uncle are also, as an aside, lovely, cordial, gracious people with whom to do business. THE VERY BEST !!!!!!!

Unbelievable customer care, knowledge, and experienced craftsmanship. I do not have an amazing…read morewatch collection, unlike many of the other customers (and I'm a little jealous). That said, I have always been treated as a valued customer, even when I have gone in for something simple, like removing a couple links from an older watch that was simply too challenging for me. Whether you're servicing an investment-grade timepiece, or looking for a minor repair to a common watch, you can expect a professional, well-priced, and extremely friendly experience. Can't possibly say enough nice things! So happy to have this business nearby.

More than just a jewelers, a warm and considerate team of experts who really treated my mother's…read morespecial project with professionalism and heart. The request was to have an engraving on a locket. The David Harvey team were not only able to provide this specialized service, they stayed on task to get the engraving completed by my deadline. They were fair and lovely to work with -- provides a wonderful venue for our town.

I just had the nicest experience at this store. I went in to have batteries replaced in two…read morewatches. The entire staff could not have been nicer or more helpful! I would highly recommend them the next time you need to visit a jeweler.

This man is everything bad about selling jewelry. He'll tell you the 2 standard comments to get you…read moreto deflate your ideas on what something is worth. These are the prime examples of bad faith in bargaining: 1. "Well the ring is a style that only a few people would want-I can't buy something like this -I'd have a hard time selling it. I have to I melt it down. I can pay you for the metal. " 2. After that statement, then these types say , I'm sorry, that's the best I can do ". He told me this when I had a ring with 9 (0.2 carat) good quality diamonds in the setting. And NO mention of the worth of the diamonds. 2. WALK OUT. Go get some other prices! When I did, he wanted me to "come back!". Don't trust him! These weren't accent stones- you don't remember, I remember clearly our interaction. This was a custom piece that was heavy gold and a large cluster of diamonds measuring 7/8 in. By 3/4 inches . It was not a cookie cutter mass produced ring. I stand by my statement.

I brought a diamond ring to NYC Jewelers of Westport for cleaning…read more Morris, the gentleman who assisted me, was friendly and knowledgeable. The ring was returned looking like new. I will definitely shop there if I decide to purchase jewelry in the future.

They are great! Very nice and patient! Helped me get my necklace fixed before Christmas.read more

Needed a new battery. Quick, friendly service with no nonsense. Far better than another shop that…read more"needed to send it out".

Excellent experience at Betteridge. Jen and Steve were professional, welcoming, and a pleasure to…read morework with from start to finish. Steve took the time to understand what I was looking for and offered thoughtful guidance without ever making the process feel pressured. His knowledge, patience, and attention to detail made the decision easy, and I'm extremely happy with the watch. It's rare to find this level of service today. I appreciate the time they invested and look forward to working with them again.

BUYER BEWARE! Betteridge was once a quality store when it was owned by the family. It is now owned…read moreby Watches of Switzerland who does not care at all about the customer, product they sell or brand they bought and are destroying. I have purchased several items there. The last was $65k necklace that broke after my wife wore it four times. Betteridge refused to help us get it repaired. Pam Ryan the Greenwich store manager told me "you are not our customer. You bought that from the former owner and we won't help you." When I asked her to contact the manufacturer, she said we don't have their phone number. However, they do have the name, email and website. Such a pathetic excuse for being lazy and not caring about the customer. There are plenty of other nice stores in Greenwich. Avoid Betteridge. You get better service at Walmart!