They almost got me... been with T-Mobile over 10 years and this location definitely does not represent the company well. When they first opened, they had the rudest most unprofessional employees. Tried a couple times and I said I wouldn't go back here. Well A few years later I was in a time crunch and went back because of the convenient locatio. The new staff was so much better and they changed my mind. Got 2 new phones and upgraded my plan. That was 2 years ago. Now, it's time for a new phone and another upgrade! Go back to this location, and they're back to the old shenanigans. Walk in to 3 girls and a guy standing around talking. ...Silence... Well thanks for acknowledging a "valued" T-mobile customer. Then when I do get helped by one girl, her tablet dies. That's not an issue. The problem come that the entire time she is half heartedly helping me, another employee is having a conversation with her, in Spanish. Hablo Español... I speak Spanish, so I know it was a personal conversation. That is the rudest thing ever. I was tge only customer in there and she couldn't hold off her personal conversation? And if u didn't speak Spanish, that's extra rude... I thought this location had hope, but it's a NO for me.... It was a front and They almost got me... read more

T-Mobile - Exterior - Mobile Phones Near Me - West Haven, Connecticut

I because a customer in Oct. 2022, at the T-Mobile Store at 354 Saw Mill Rd, West Haven, CT 06516. The free phone was a Samsung Galaxy A13. From the very first day I had problems with phone. I could text out but never received a reply back. My daughter lives out of state and was very sick. Everytime I would text her I never receive a message back. This went on for several week. I went back to this store and I explain that this phone was a lemon. I was told by their female asst. managers to call 611 because they could not help me in the store. Well, I called 611 over and over and over on the 4th call to T-Mobiles Tech dept. They could not figure out what was wrong with this phone. The tech decided to replace the Samsung Galaxy A13. The one that I had I returned to the tech dept. Unforturnaley, I had the same problem. When back to this store (which was a nightmare) same attitude telling me to call 611. I told the manager (the asst manager was now the store manager) that I was not leaving this store without a phone, she had a attitude. Then I said I need to phone today, do you have cheap phone that I can buy. She sold me the RivvL6 5G. When she was setting up my phone she went and got some accessories for the cell. Then she said that her grandmother like the screen protector and the handheld round knob, and she was GIVING ME THESE TWO ITEMS. When I went to the Flag store of T-Mobile in the Milford Mall I was able to return the phone and I was given a credit back to my account. When I looked at my payment due. The asst manage charged me for the two items and they are being financed (SCAM). On my bill I am being charged for the next 12 months on my bill. THIS IS HORRIBLE, WHY IS THIS STORE STILL IN BUSINESS. THEY ARE CROOKS. That store T-Mobile @ 354 Saw Mill Rd, West Haven, CT 06516. BEWARE BEWARE BEWARE stay away from this store you will get HORRIBLE SERVICE. Go the the Flag T-Mobile located in the Milford Mall in Milford CT. The service is GREAT! Chris and his co-worker got together and solved my phone problem. The problem was the asst manager in the West Haven store gave a sim card that was used on a Iphone that is why my phone was not working correctly. DO NOT SHOP AT THIS STORE THE SERVICE IS HORRIBLE AN THEY WILL SCAM YOU AND OVER CHARGE YOU and you will be sorry that you shopped there.. BEWARE!!!!!!!!!!! read more

Reheem went beyond expectations and was a very reliable source. He was able to get our plan together and carefully explain what we were paying for. Out of all the tmobiles I have been, this one is the best. They actually tell us what we are paying for. Reheem was not only professional, but also, reliable and was very comical! Overall, I would give him a rating of 5 on scale to 1-5. read more

I am beyond disgusted with the service I received at this T-Mobile. I had stopped up to T-Mobile after going to two previous ones to change my screen protector. I had recently upgraded to the new iPhone 13. The previous T-Mobile that I went to and not applied my screensaver correctly. I had bought the screensaver that cost 59.99. Once you buy this, you're eligible to go in as many times as you want to have a replacement. There was a line so I sat down and waited. I saw which appeared to be the manager speaking to one of her employees letting them know who has lights in line. She also addressed this girl Asia her employee telling her that I was the next one in line. This young lady after giving me multiple dirty luxe and her demeanor and mannerism was clear, she would not like to provide any services to me. Once she was done with her current customer, she was doing everything possible to avoid giving me services. She walked to the back, and she purposely looked at me and started taking other customers. Again, her manager for the third time address that I was next. Once she finally called me up, I spoke to her very respectfully and a low tone. That I would like to replace the screensaver. She marked the idea that I wanted to replace at speaking to her other coworker and addressed that she could replace it but it wouldn't be perfect. I said that that was fine that if she does her best that I'd be okay. She walked over to get the to go screensaver after I addressed that is not the one I pay for. After looking it up in the system she said that it's not coming up that's the screen so I had and then I would have to go to the original store. At that point I just think then walked out the store. I was already apalled at her attitude towards me and her refusal to service to me. This individual should not working customer service. If you have the opportunity, go to a different store. read more

The best customer service I've received in a long time! Luis was extremely patient and helpful because he was so knowledgeable about the variety of phones I was interested in. He kept it honest with me and it was through him that I was able to make my decision. If I had the money, I would have been persuaded to buy 2 phones! Glad I came to this location. read more

West haven tmoblie manger the worst I have delt with lied to customer service about the phone working and wouldn't return my first phone only 10 hours after purchasing read more