This place has been a reliable source for celliesread more

I don't know if this is the same one that relocated to the Shop Rite plaza in East Haven, but let…read moreme tell you I was unhappy with T-Mobile walked in to this Verizon store and came out extremely happy and satisfied. I thank Dave the gentleman who attended me and their staff really cool guys. Switched over to #TeamVerizkn

This AT&T store handled all of my needs. I went in to get the new iPhone 12 pro. I actually walked…read moreout with the iPhone 12 pro max! With my credit... I can't believe they were able to do it, plus they took my old POS phone and traded it in taking money off of what I am going to owe. After all they have done for me... I owe them this review. If you need something... Anything... I LOVE THIS PLACE!

If it were possible to give zero stars I would. My fiancé has spent hours upon hours in this store…read moreand on the phone with customer service. He walked in this at&t a couple weeks ago to buy a new phone and has had endless problems since. The employees have absolutely no clue what they are doing. This entire experience has been a complete and total nightmare and no one has compensated him for the trouble. Needless to say about two weeks later he still dealing with multiple phone issues. We will never return to this store again and we are sorry we did in the first place!!!! Do yourself a favor and go to a corporate store or somewhere where they know what they are doing!!!!!!

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

t-mobile are the biggest crooks. i am paying for the products and telling them to kick rocks. get…read morethis, now, if you want to trade your phone in for the newer model. they want you to pay them the rest of the cost on the phone....and get this....they keep the phone !!!!! are they for real!!! this is how they bought out sprint. t-mobile are nothing but thugs. what do i do?! instead of trading them in, i am paying them off, keeping their items and dropping their service. they can stick that where they want! what is worse, their staff smiles while they are telling you all this. hope their little $900 is worth it. because they are losing almost $2000 a year!

I agree with Juan M.'s comments. The staff were unfriendly and unprofessional. The staff used…read morejargon to explain plans. When I asked for them to clarify, they rolled their eyes, yawned and scratched their butts. Seemed like they didn't want to be there and wanted me to go away. They told me to call the main customer service line when I had an issue. It makes me want to switch providers, if this is reflective of this company. Very yawning-centered, not customer centered. Makes me sad that corporate companies like this are just after your money. Go to Verizon. They have better coverage anyways!

It's not the store it's Best Buy in gene. Bought Swann security a few years ago. Having issues…read more best Buy do not repair. cant speak to Swann only email. Multiple emails What sell a product that you cannot service. They had no referal as to who can fix Do not buy Swann No customer service

Absolutely the worst customer service I have ever received. We called the online help number to get…read moreour phone fixed. They told us to schedule a time to visit Geek Squad in the store. We did that and went to the store at the appointment time. After being at the store for an hour the Geek Squad member told us that they can't help us with the Geek Squad Protection plan. From there they told us to go online and call a number. We then went back home and called the number. Only to have them try to set us up with an in-store Geek Squad appointment. We explained to them we already did that and the Geek Squad member told us to call the online number. Then the call center proceeded to hang up. We called back, asked for a manager, after more time on hold they hung up on us. So then we called the store, only to find out calling the store just sends you to the call center. Their answer for getting ahold of someone in the store???? Just keep calling the store until it doesn't send you to the call center. What a terrible way to treat your customer. First you waste our time in store, then you waste our time with a call center. There isn't even an option to allow me to just wait for the store team to not be busy. Completely unacceptable way to treat your customer. This holiday season I will be skipping best buy and I suggest you do to.