Went here with my daughter to trade in her phone. Only one person (Holly) was working. We patiently waited for our turn and 2 other customers came in after us. Holly was amazing! She was literally helping 4 customers at the same time. She was cheerful and extremely knowledgeable. She explained all the promotions going on and I ended up getting a great deal on a second phone for myself. Please recognize Holly for how well she handled a stressful situation and for representing Verizon so well. Thank you Holly! read more

Hours of operation are incorrect on door and website. Have been waiting for up to an hour along with 4 other customers.

My second attempt today to simply purchase a charger. Only one employee here this morning who was working with a customer to purchase a phone. We all k ow it's a 2 hour debacle to buy a phone so I expected she'd offer to ring me out quick. Wouldn't even make eye contact. After 10 minutes of standing there without acknowledgment, I left . This afternoon Terry was awesome! She got me in and out and even gave me a discount for the broken charger, I had to replace which I bought here in November. Gena asked to the rescue for customer service! read more

I traded in a phone on January 19 and was unable to get my $800 credit. After 3 store visits about two dozen phone calls. A bad review with a promise from the owner this would be resolved in 48 hours I still do not have my credit. This type of false and deceptive business practice is unacceptable. I will never use this store again and now have to find a way to get the credit I was promised. read more

Most of the time there is a guy that works in here (long brown hair, super smart & friendly.. maybe Josh? ) and he is awesome. He always makes me and my kids feel seen-- going as far as giving us an estimate of when they're might be availability--- which is HUGELY appreciated. But this review is not about that lovely man but about continued experiences with another (newer-- within last year) worker. This man has strawberry blonde/auburn tone hair, cut very short and he wears glasses. Today was yet another time where this man was not only painfully snow but the total lack of customer experience is beyond evident. When i entered the store with my 2 kids (6 & 7) and saw he was the only person there i almost turned around but decided to stick it out bc this would have been my 4th attempt at getting to purchase a new smart watch (every time before there were just so many people already ahead of me), and there was 1 man that he was helping. We sat there for 50 minutes, and not one time did this man even make an attempt to acknowledge us in the store (we were the only other people). I've worked in customer service for many years and there's just ways that you are with customers that allows for positive experiences--- and this man misses the mark every time he's "helped" me before. I will say that other than him, it's a great store. Mostly staffed correctly and has great workers. .. but i will be turning around immediately if he is the only one in the store from now on. read more

Brought my iphone 13 to two different Verizon stores, in the last 24 hours, but it was Haley that came through for me. Phone was stuck in SOS mode, displaying a SIM card issue. Haley diagnosed it and fixed it within 5 minutes, didn't try to up-sell me and spoke to me like a real person. Would drive 45 minutes out of my way, again, to purchase further products. read more

I purchased a phone yesterday and I can't thank Sam who helped me enough. The store was busy and Sam was actually leaving for the day but he stayed so I didn't have to wait. read more

Love this place. Sometimes might have to wait a bit but the staff is always nice and give the best customer service. Dave, the manager, is awesome. Will definitely always go there for all my device needs. read more

Customer service at its finest! They will go out of their way for you for anything you are looking to address. Not only that but come to find out they have a lifetime warranty 5$ screen protector replacement after the first initial purchase and even install it for you for your new phone!!! read more