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    Verizon

    3.4 (16 reviews)
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    Thames Valley Communications - TVC GETTIN' MUDDY FOR KIDS 5k MUD RUN! ... @2014, Boys & Girls Club of Southeastern CT

    Thames Valley Communications

    (47 reviews)

    Started a new internet subscription and was pleased to see a lot of choices to make. We were given…read morea two hour window of arrival for the technicians. I liked that they texted their progress to our place so we had a little heads up on when they would arrive. Had a technician and a trainee show up. Both were very respectful and friendly. They told us what they were doing and kept us informed of their progress. Was surprised at the newer styled modem and router, which is now one box instead of the usual two. Wi-Fi was set up quickly and seems to be working well.

    I was a customer of xfinity for 1 year before swapping to TVC. I remained a customer until I left…read morethe area after 3 years. I'll do my best to debunk a lot of people's gripes. Note, I only had the 300mbps internet plan so I can't speak to cable or phone. 1) Speeds: Like all service providers they advertise speeds UP TO whatever your plan is. This means that there are factors out of their control. For instance in my apartment complex in Groton my apartment was located on the opposite end of the building from the cable input room so I would see signal loss during peak hours and could never reach the 300mbps even during off hours. This happened with xfinity as well. TVC was quick in detecting these issues and did do some patchwork in the cable feed room to get me a slightly better signal boost. 2) Field Support: I'll say the technicians are knowledgeable and appreciate when you have an understanding of what you're dealing with. The 3 instances I dealt with them, install, signal strength, and interment loss of signal they were all very friendly and knowledgeable. Quick to diagnose and fix my problems. The key was I did do all the over the phone support you should typically do before requesting a technician. 3) Customer Service: Their customer service, both on the phone and in person are very good. In person you'll even get a few laughs as long as you aren't guns blazing when you get there. Ultimately they want your continued patronage so they'll do everything they can to accommodate you within reason. 4) Price-point: While they might not be the cheapest (they are as far as I know for the area) they are a no gimmick provider. What they advertise as price is what you're paying. There are no price hikes or promotional pricing that expires. I payed the same bill for 3 years. In fact when I started I only had a 100mbps plan and that was the most they provided. I got a free upgrade to 300mbps when that plan became available and my bill month to month was unaffected. 5) Nerd Stuff: I saw a complaint about internet protocol 4 vs 6. For reference, the every day user is unaffected by this. In fact no other provider in the Groton stonington area uses ipv6. Most national brands do not even use 6. This is a new technology slowly being rolled out. If you expect 6 out of a local company that's more on you for not asking up front. Overall TVC is a good company but before you request and sign into their service, do a little research and be an intelligent consumer.

    Verizon - mobilephones - Updated May 2026

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