Jack is not only an expert in all things IT, he is the rare business owner who treats customers…read morewith the highest standards of professionalism. I know nothing about the technological aspects of my computer, but Jack took the time and with patience answered all my questions so I felt I had a better command of the situation at hand. After examining the computer, he called me and explained what the problem was and what would need to be done to rectify things. Once again he was patient in explaining the proposed repairs and answering all my questions, clear about the pricing, and then gave me a date when it was ready for pick up.I received a call from Jack when my computer was in 100% working order. He explained that he personally guaranteed his service, that if I experienced any problem to immediately call him and he would see to it that the issue was resolved at no extra charge. Jack is an honorable, honest man and business owner. I would recommend him to anyone for an experience that doesn't frustrate you, anger you, surprise you with additional charges or overcharge you. That is saying a lot in today's business climate where I feel I cannot trust anyone's estimate any more and must do some kind of investigative work to see if I am receiving a fair quote. Jack's pricing was fair and reasonable for the expert repairs that were made which made the entire experience tension free and actually pleasurable.

Let just say, that you come across, honest service providers, who are trustworthy and reliable who…read moremake home visits if need be; and there are small businesses, that are run at high standards, are highly competent and as up to date as the major corporate outlets; and then there are businesses that do not justify overcharging for what is become a vital service for isolated elders, during this devastating pandemic. Unfortunately, most commonly you'll find none or one of the three, occasionally, two of three, But Jack, the owner, is that kind of guy, and he runs that kind of business. 3 out of 3.

If I could give it a zero star I would. Pawned with them multiple times and never defaulted i…read morealways bought my things back. I received absolutely no message either through the app, text or phone call. Thousands of dollars of items for them to keep and sell at new prices ( funny how when pawned its all worthless junk not worth anything but when they steal it from you suddenly its worth top dollar) beyond disgusted with this place. Apparently a history of buying everything back out or paying for monthly means nothing.

1stTime I went there to sell some gold the staff was polite and fair . Recently I called to ask…read morewhat percentage they paid for gold was told 90% . When I went in the owner dealt with me . He was Rude and Condescending !! Then he offered me less than 60% of the value . Won't be going there again !!!! I wouldn't recommend them either !!!

Clean store, the person I met was very nice and funny. Had a great conversation. Definitely…read morerecommend this place.

There were 2 men there. My male friend ( who just got his blue card in RI) was asking questions…read moreabout guns and laws. I have my concealed carry and when I tried to talk to one of the men they grumbled an answer and walked away from me. Thanks! Wont be back -

I made a mistake buying a Shotgun from this establishment thinking I was buying Mossy500 model when…read moreit was actually the cheaper Mav88 both great shotguns but a definite price difference. This business sold me a $250 shotgun for $393. So when I realized this I called to speak about this with the owner and was told he would contact me by an employee over the phone. He never called so I stopped in one day and spoke with the owner who claimed the shotgun was a consignment sale and the price was set by a customer which sounds like an excuse for overcharging people. The salesman did not say anything about this and when I asked to see the 500 he should've corrected me No integrity whatsoever

Half purchased a few items here. Never had any problem. Good prices which are usually negotiableread more

Great guys great service and great prices for your items. I would highly recommend this pawn shop…read more Just go and check out all the tools, televisions, and odd items to just name a few. Just mention you like the Detroit Lions and the Dallas Cowboys you will definitely get a smile!!

I've always had excellent experiences in this place. The staff is friendly, they price things…read morefairly in store, and if you're looking to sell something they give your a fair market price for the item. It's the only Pawn Shop I do business with as I've been to many, none compare to this one here in Groton.

Rude front desk clerk. Very short with any question I asked. Had to pry information from her. The…read moreonly Ace I've seen with no military discount.

we drive from mystic, ct to westerly to get excellent service and to avoid the old true value now…read moreace which appears to be run by the old true value owners.

Nice people, very straightforward. Not pushy, but available if you have a question. Selection is…read moregood, place is clean. Not much else to say, just a good mom and pop local store.

Not open when Yelp and the sign on the door said they were. Plus, outside looking in, I'm glad I…read moredidn't subject myself to whatever ignorant stuff is going on in there. Plenty of red flags and warning signs not to spend my money here, all put up willfully by the owner apparently.

Mike is great to work with. He always solves my problems quickly and is very reasonable.read more

Mike had my husbands laptop fixed as soon as the part came in. Totally understood that my husband…read moreloved this dinosaur , slowness aside, and was willing to help in any way. Kept me up to date on ordering parts, delivery times, increase and then decrease in cost. Overall actually paid less than originally quoted. Great experience.