Have purchased ammo here a number of times. Staff always pleasant and helpful. Curbside parking…read moremakes it very convenient.

I have bought several guns over the years there and they were always pleasant and fair.read more

We took a women's safety class and Mic and Jessica were amazing! It was extremely thorough and an…read moreincredible value.

We had 3 handguns to find a new home for. We live in Old Saybrook, and my mobility is severely…read morelimited. Mic was kind enough to actually come to our home to conduct the firearms transfer. He is extremely friendly, knowledgable, and efficient. PLUS, Mic is a USMC veteran, and I encourage people to patronize Veteran owned businesses.

Came here to purchase another blue label Glock. Aj helped my wife purchase her first gun. Very nice…read moreand knowledgeable. I am a left handed, ambidextrous shooter so I change which hand I shoot with. I had previously bought a 43x with left handed mag release and needed mods and adjustments for a right hand.

Great gun shop in Portland , ct. I Came here to buy my first pistol. The staff here were very…read morehelpful and accommodating. Prices were fair too. Definitely would come back here to purchase another gun. They also offer Glock blue label program here too.

Dishonest practices. Careful who views your trade. Clerk looked up item then made offer, and we…read moreagreed on a price. Clerk 2 comes along to check me out and apparently disagrees with price. Clerk 1 goes in back to make call and comes out and says no deal at all, even though we had an agreement. Item was inspected looked up online and offer made. Pretty shady business practices if not outright incompetence. I left choosing not to argue. Won't be back If you are selling something and they make an offer, make them write it down, it might keep them honest.

Called at 4pm. "We're open untiil 5pm", he says…read more Arrived at 4:30 pm. Doors were locked, dude is sat in the store in plain sight watching TV. Dude ignores repeated knocks on doors and windows by 3 people. Dude wouldn't answer the phone.

I had participated in a Defender Survey but when it came a time to make a purchase, discovered that…read moreI had neglected to save the discount code I had been awarded. I called Defender Customer Service. They tracked down my participation and told me the code, then took down the order - a Jabsco marine toilet - over the phone, which was delivered a few days later. Thanks Defender!

I've shopped with Defender for many years, and have always been satisfied with the products, the…read moreprice, and the service. That being said, I have found the newer website experience is lacking. The point that comes to mind immediately is the delay when going from page to page created b y the "cloud flare security check". Seriously? What possible danger could there be when moving from "electronics" to "Elecrtonics/navigation" or some such selection? Seriously though,, Defender hits all the high points in this industry.

If I could give it a zero star I would. Pawned with them multiple times and never defaulted i…read morealways bought my things back. I received absolutely no message either through the app, text or phone call. Thousands of dollars of items for them to keep and sell at new prices ( funny how when pawned its all worthless junk not worth anything but when they steal it from you suddenly its worth top dollar) beyond disgusted with this place. Apparently a history of buying everything back out or paying for monthly means nothing.

1stTime I went there to sell some gold the staff was polite and fair . Recently I called to ask…read morewhat percentage they paid for gold was told 90% . When I went in the owner dealt with me . He was Rude and Condescending !! Then he offered me less than 60% of the value . Won't be going there again !!!! I wouldn't recommend them either !!!

After a bad experience here 18 years ago I swore I'd never return but I swallowed my pride and went…read moreback because they were the only place that had what I wanted in stock. They are not friendly there at all but I realize later that they are often trying to concentrate on intense paperwork for each sale that has to be 100 percent correct for the ATF . You have to take a number when you walk in- it's a bit confusing because I didn't see a sign stating so. No one greets you or says hello & there's a really old guy in there with such a puss on his face that looks like he is sucking on a lemon . Just a condescending- jerk who kept giving me the hairy eye ball. I'm pretty sure it was him from years ago who was such a jerk to my grandson when we're were there to purchase a target gun for his birthday. However a sales man finally looked up from a sale and explained the number thing to me and said he'd help me as soon as he finished up another guys paperwork. Felix was awesome. He was very knowledgeable and understood what I was looking for . He took the time to answer my questions and helped me make the purchase that was right for me. He explained the reasons for different ammo and helped me find what was right for my use. There was another tall guy from Ny who was very helpful with pistols as well. I walked away very happy with my purchases. They carry mace as well so I purchased a bunch as gifts for friends who hike. I will go back there if Felix is working.

Haven't been here in a while and I remember why. They don't seem very personable. Being a female, I…read moredon't feel welcomed when coming into this store. I'm not one of the "boys" and it shows I haven't been here in years, but it's a bummer that they don't offer ladies shoot free on Tuesday any longer. We didn't realize we had to grab a number to be waited on because it's been so long. Walked around the store and stood by the counter for a good 15 minutes before we asked someone how to purchase a gun. Told us what we needed to do but didn't seem like it was worth the wait. The prices are a lot little higher compared to other gun stores I've been to. Not sure if I'll come back. They have a wide range of guns to choose from

Very accommodating and courteous staffs. FFL is done via electronically, a nice store that's more…read moremodern compared to other local LGS run by old grumble men.

Guy's are so helpful Rocco is great would tell everybody I know shop here great selectionread more

Excellent customer service & very friendly staff! I can't say enough good things about Big Bear ‼read more

My brothers and I have been doing business with big bear , hunting and fishing for years now. If…read moreyou want excellent customer service with knowledgeable personnel, fair pricing and even a range to try out your new and old firearms big bear is the one stop shop you've been looking for. Also , if honesty and integrity matters to you , there's no place else to buy your hunting or fishing gear

Loved the prices and the experience!! The staff were very knowledgeable and helpful. Next time I am…read moreup that way I will be a returning customer!!

Very friendly staff. They were very knowledgeable and willing to try and help us understand how…read moreeverything works. The product we purchased was amazing quality.