1. Tri-State Glass

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Old Saybrook, CT

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Tri-State Glass

4.6 (9 reviews)
Closed • 8:00 am - 5:00 pm

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5 months ago

Had glass cut for picture frames, very quick and professional even for such a small job. Exceptional customer service.

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1 month ago

They reglazed my window has requested with excellent care and service. I would recommend them highly.

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1 year ago

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3 months ago

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11 months ago

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4 years ago

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7 years ago

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10 years ago

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7 years ago

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Safelite AutoGlass

Safelite AutoGlass

(49 reviews)

My windshield cracked during a recent storm, i went through my USAA insurance company and they sent…read moreme to this Safelite. I made a 9:00 appt, i showed up at 8:50, and by 9:45 my car was done. The staff was extremely friendly. I actually had some stickers on my windshield, my local dump pass, and my most recent oil change, along with some old expired passes. The technician Reynolds saved the stickers for me, and put them back on the new glass without asking. I was impressed. If you are dropping off your car, and waiting, I recommend going to the McDonalds which you can see from Safelite, it's new, has Wi-Fi and outlets. Once again I was VERY happy with repair work.

Hands down, this is some of the laziest customer service I have ever encountered. For starters, I…read moreput a claim in through my insurance agency for a cracked windshield back in January. It's currently mid-June and my windshield has yet to be repaired. Let's take a trip down memory lane on how we got to a situation where five months later, I still am driving around with a cracked windshield. January: I file my claim. I set up an appointment. Things are going great. A few days before the appointment I get a call. My glass is unavailable. They have to reschedule, but they really don't know when it's going to be in. February: Where's my windshield? How do I even get through to a person at the New London store? Don't worry, we'll get it to you soon. March: Where's my windshield? Oh - we couldn't get ahold of you! (THEY NEVER CONTACTED ME) We sent it back! We'll call you when it comes back in. April: I go on vacation... and life takes over. But no one from Safelite contacts me. May: I contact my insurance agency in frustration. Finally we get an appointment scheduled in June. Today: Today was my appointment. My husband took off work from 12-5 today. I even got an email saying they scheduled a tech. At 4:30 he contacts me because no one has shown up. I call the number on the email and after saying "representative" a few times, I'm connected with an employee. She assures me that I'm still on the schedule, but if the tech doesn't show up by 5, then please call back. 5 PM rolls around and no one. I call back and I get a voice recording.... with no voice mail option. We call the insurance agency. They have no way to contact anyone at the company either. So where's the windshield? I don't know. Where's my technician? I'm not sure. Will my windshield ever get replaced? You've got me. Will someone ever call me back? Highly doubtful. Will Safelight Customer Service comment on this post and encourage me to call some number only to talk to artificial intelligence? HIGHLY LIKELY.

Fish Window Cleaning

Fish Window Cleaning

(20 reviews)

This my third year with Fish Window Cleaning and they are…read morealways timely, friendly and they leave my windows sparkling. It is easy to reach the office and speak with someone.

The women that I worked with for pricing an appointment was super sweet. She sent out the a person…read moreto estimate immediately and gave me a very reasonable price based on my need for both inside and outside, screens, and window incasings. My window are the rollout type of windows on an A frame house to set the scene. What arrived to do the actual work were teens, not that I age discriminate but I don't think they were old enough for Rate at R movies yet. But hey so I thought they are young and had the energy to do the work, right? WRONGO! The quality of their work was laughable...to a point since I was paying them. They got to "work" one kid on the outside with a MY hose not a powerwasher...and the other inside, there was a 3rd boy but he must have been the projwct manager because I saw him once. When the kid on the inside "finished" the 1st window he asked me if it was okay? I went over to look and I'm like which window did you do? It was so bad I couldn't see the difference. He literally took window cleaner sprayed the window and wiped it clean....that's it! The screens and the inside casings were not touched. I showed the kid the order which listed screens and casings. His comment oh I didn't know that, he quicky did a once over. When they were done with the reachable windows I asked them about the high windows, ya know the ones I can't reach and hired them to do, one boy said wow sorry we can't do those high top windows we don't have a big ladder. I showed him the quote again and he said well we can't do either inside or out. I stood there in a amazement. I could barely get words out I was in shock. I gave them the check and sent them off. Sorry no tips I lost enough money on this. It's no wonder they call themselves Fish Windows, it's not just in their name but they apparently use fish to clean them too. My windows were worse when they left and I ended up redoing the ones I could reach. No I didn't call them, to say what? tell them they suck? Nah not to mention...A. I didn't want them back and....B. I'll just hire another company this season worth the money.

ZZ Powder Coating

ZZ Powder Coating

(1 review)

I sent out some single string electric guitar bridges to be powder coated on April 1st. Established…read morewhat it would cost, agreed on the price which I agreed to be $350 and so I sent the package of parts. I did not hear from them for months understanding that they may have a back log so I called them. They verified that they received the package, then.... absolutely nothing. Contacted them several times in an effort to establish a timeline, they never returned my calls and never once picked up the phone to talk to me. I asked for a timeline, they ignored the message and every message I left after that until Wednesday August 12th. Since they never answered the phone again I had my wife call them on her phone. Upon replying my wife handed the phone to me. To say the least they were utterly surprised, looking for a hole to crawl into, literally stammering. The person on the phone who refused to give me his name said that he would promptly send me back my parts...I have zero confidence in this. Giving him three days before I report the matter to small claims, then see if I can escalate this issue further. To be clear on this, no money changed hands, I am demanding my parts be returned with fingers crossed since they already told me once before that they forgot what they did with my parts. This company is a sad, sad, joke. Just happy that I was not having a car fixed or something else more critical.. They do not deserve the 1 star that I have to leave.

Tri-State Glass - glassandmirrors - Updated October 2026

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