Upon buying a new home, I began a major remodeling project, including three bathrooms and a kitchen. My general contractor used Atlantic to purchase new kitchen cabinets, quartz countertops, and floor and wall tiles for the kitchen and bathrooms, as well as for the kitchen backsplash. Wendall Turpin (who also wrote a five-star review for his own company below) came out to take the measurements for the kitchen and bathrooms, as well as for shower glass for all three bathrooms. He referred us to F.W. Webb to purchase that, along with all of the fixtures and hardware for this major project. Altogether, we spent some $70,000 on product at the two stores.
After his initial measurements, my contractor and I went to Atlantic to design the plans on the computer there with their in-house kitchen designer. They didn't mesh with the computer software program, and so she asked us to double check Wendall's measurements. Sure enough, they were incorrect. Wendall came back to re-do his measurements so we could complete the kitchen design.
On the day the first truck of shipments arrived to my property, I was at the house with my contractor to receive tile. We were receiving tile for the kitchen and bathroom floors, the bathroom walls, and the backsplash in the kitchen. As the guys were unloading it, it was very clear that there was entirely too much tile. The delivery guys stated that it was the biggest tile delivery they ever made. We immediately contacted Atlantic and told them there was too much being delivered. Wendall told us to take delivery of it all, and we would be able to return what was not used. I eyeballed the delivery, and told my contractor we had at least 35 too many boxes of wall tile. This proved to be exactly correct. In fact, we used 10 of the extra boxes for a different project, still leaving 25 extra boxes! Upon the completion of the project, the extra tile was returned to Atlantic, but Wendall refused to refund the cost. He told us the best he could do was take it on consignment for us, and if it sells within 30 days, he will refund the cost; if not, we would need to come pick it back up. This is totally unprofessional and unacceptable. He is charging his customers for his mistakes and ineptitude. Because he cannot measure accurately, the burden and cost should fall on the customer...?!
Moreover, when the shower glass for the master bathroom arrived, it was a 60" shower door for an opening that is only 48 inches. Wendall submitted this measurement to F.W. Webb, and signed off on it. The door was 12 inches too wide! This mistake was also brought to the immediate attention of Wendall, who took zero ownership for his inability to measure a standard shower door. It was returned to F.W. Webb. They came and picked up the shower glass; however, they have refused to refund the glass because the top of the cardboard box was missing. The door was only out of the box for literally one minute. It was immediately obvious that it was the wrong size, and it was packed up for immediate return. We ordered custom glass from another vendor, and it was subsequently installed. Still, because part of the cardboard was missing, we were told that the glass cannot be returned or refunded.
Therefore, Wendall Turpin's inability to use correctly a tape measure has cost us $3,300! How is that acting in good faith?
One would think that Wendall and Atlantic would want to keep a customer who has just spent $70,000 between his business and the one with which he works to sell people new kitchens and bathrooms satisfied and eager to share their experiences with their friends, family, neighbors and coworkers. On the contrary, I am warning them!
Rather, he is an arrogant man who has no regard for his clients whatsoever. He refuses to take responsibility for his own errors. He is dishonest, going back on his word to take back product that was never needed. Wendall and Atlantic should be ashamed and embarrassed for their sophomoric errors and poor business ethics! read more