Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Jeramy has worked on many projects for us. Replaced lighting, installed wiring, new lights,…read moreexhaust fans, electrical outlets. Most recently, we had a breaker that kept opening and had no electricity. We called Jeramy and he was here in about 15 minutes. Very professional, courteous, recommends work or necessary repairs. Will continue to call Klein Electric for our needs.

prompt responsiveness, accurate quote, efficient and professional work habits, respectful of…read moreproperty for residential electric jobs, Jeramey Klein is the guy to call.

Highly recommend he was very reliable. He gave me an estimate and did the job right away his prices…read morewere great. Will be calling him for other projects soon. Very satisfied customer

Carlos was prompt and reliable. He put a new baseboard in . He also repaired french door. He…read morecompleted the work and it came out well. I would use him again for future work.

Thank you Tony! Flawless work and service! I will contact you again for more work. (Dishwasher…read moreinstalled perfectly, and highly recommended.)

FANTASTIC! Tony is amazing, a true professional. He is thorough, meticulous. The work he does is…read moreconsistently completed to the utmost degree of perfection, with great attention to detail. Tony is easy to reach, responds quickly. Tony is efficient with time on the job, reliable and responsible. Tony is easy to work with, ALWAYS great work. He is a treasure.

Sal and his crew were very professional. I highly recommend Sal, he helped me through rebuilding…read moreparts of my house after a fire. He made the process very easy and helped me along the way with dealing with the insurance company. My house looks better than it did before the fire and I would use him in the future for any project.

Sal and his team were great! Friendly, courteous and professional, they helped our family put our…read morehouse back together after water-damage and mold ruined our bathroom. Sal worked with our insurance adjuster to be sure that we could complete the necessary repairs within the adjuster's estimate. When figures did not match up, Sal renegotiated and reached an agreement that resulted in a beautifully restored bathroom. It was such a relief to have someone knowledgeable about the insurance process to be sure that we were able to restore our home.

Kyle serviced and fixed our a/c split units. He was very honest, knowledgeable, and professional…read more Most impressively, he worked with me on my schedule. He clearly communicated his procedure and routine, while also suggesting a few things I can do to keep systems running smoothly. I would highly recommend and hire him again.

We had 2 leaky tub/shower valves. Paul was very responsive and fixed the job within a few days…read more Paul is professional and easy to talk to. I will definitely be using Icon plumbing again in the future, for plumbing issues. Thank you Paul!

Pawel was easy to work with, quick responses!! I had a water heater replaced in my condo and would…read moreabsolutely recommend!!