Andersen Window PAIN…read more Imagine a 12" x 12" pane of glass being heated with a high-powered sun lamp on one side. On the same side, a thermometer gun points at the glass, showing the temperature rapidly increasing. Then, the thermometer is switched to the opposing side, showing a rapidly decreasing temperature. It would seem that the glass effectively blocks the heat? Such was the sales pitch by Renewal by Andersen. Convincing as it was, the thought of getting swindled by Renewal by Andersen in Cromwell was the furthest from my mind when we agreed to have our Bay window and the adjacent dining room window replaced by them, despite the $10K plus cost for both windows installations. Although the $10K price tag was prohibitive, the idea that it would generate savings over the years by decreasing our heating and air-conditioning expenses was appealing. And so, influenced by the persuasive demonstration their salespeople had earlier made, we proceeded. You get what you pay for. Isn't that how the adage goes? And yet we didn't get what we paid for. On the day of the appointed installation, the crew supervisor knocked on our door to inform us that a terrible mistake had been made: the delivered windows were the wrong dimensions and consequently would not fit, necessitating a new order to the factory that would delay the installation for a couple more weeks. Where the error occurred, in the measuring process or at the factory, they wouldn't say, except that back in Aug 3, 2017 at 12:36 PM, I received the email below, "Thank you so much for choosing Renewal by Andersen as your partner in this project of replacing your windows/doors. We are committed to doing an extraordinary job for you. This email is confirmation of your appointment with our construction manager SW CT- Dennis Edgeworth for a Pre Install Inspection of your windows on Tuesday, 8/8/2017 at 3:00 PM. We look forward to seeing you then". Best regards, Stephanie Secino Director of Operations Did Dennis Edgeworth, the construction manager incorrectly measured the windows? On the day of the second installation attempt, I observed the crew reusing the old insulation materials on the "new" bay window which made me wonder. IS the so-called "new" bay window they installed not really new but is a reject, which Andersen is trying to get rid of, stealthily? Later that same day, my wife and I were once again subjected to another disappointing incident when one of the crew members knocked on our door that early morning asking if he could use our bathroom explaining with a sense of urgency. We never anticipated that, but it led us to wonder if the company standards Andersen Windows purportedly embrace are mere marketing hypes comparable to a magician's 3 card trick? Unsure whether it would be best to question their slipshod methods then or there, I ultimately decided that a letter to the CEO of Renewal by Andersen's parent company, Jay Lund, would be a better approach. It, disappointingly, was not. When the Fall season arrived, it became obvious to us that both windows Andersen had replaced were not effectively blocking the outside temperature from radiating inside. Unlike the sales team's demonstration, which showed a window pane demonstrating great efficiency, the cold was pouring in. Could Renewal by Andersen be that crooked? Did Jay Lund, its CEO, have any idea about the crummy work and the crummy product he was peddling? A good reputation takes a lifetime to build but a second to destroy. Surely he must know that. Seeing their television commercial this past January prompted me to renew my effort for a redress. Since that time, I have met with their representative from their Cromwell office twice and in between have received text messages from their installation department pressing me to agree to a repair, repairing what exactly and how, they were unwilling to say, despite my repeated request (3 times). Having little to no confidence in the quality of their work, it doesn't make much sense to agree to a repair job, the function and usefulness of which, the company can't even explain. It would just mean more workmen in our house, doing their "best work" in our bathroom, while doing little to improve our very expensive inferior windows. We were fooled once, and we certainly won't be fooled again, which begs the question if we were the only ones victimized by Andersen Windows company? Oni Sioson East Haven, CT. 06512

Since October 3, 2021 I have been awaiting a return phone calls after numerous phone calls to this…read morelocation and corporate in the regional office in Rhode Island. not one person except sales person has had the decency to return my phone calls not corporate not regional and even less from this facility and therefore after experiencing deplorable attention to a situation where I am purchasing or was purchasing a $15,000 door now they want to play the game I'm totally ignoring any phone calls and for any voicemails I have left with over 10 phone calls. Door was ordered June 26 and was told it would be installed within 90 days. on day 97 I called to be told and I said wife the answer was I don't know it just says we don't have it yet but the person stated they were unable to find out. I asked for a supervisor and I was told the supervisor will tell me exactly what she has just told me and they have failed to pick up the phone every single time I have called. The salesman has always reached out back to me but can only do so much. this company is unable to deliver the door the door and unable to install it and as of this point continues to provide indefinite information. Due to the deplorable customer service this entire company has provided in finding a resolution or even a proper appropriate justification for not having contacted me before I reached out to them then makes me weary of what to expect in the event of an issue with my door. I have clearly told customer service salesman corporate etc and that I do not wish to continue my relationship with this company and therefore requested the funds be returned to me immediately. I will update in further datails my continuos fiasco as it continues. They may have had good reviews before but apparently somebody has fallen off the wagon and the customer service and or product is absolutely disgusting! feel free if you have any questions But don't fall prey to the hype,!

Neil's roofing service came highly recommended (Two of my neighbors used him), and his crew did not…read moredisappoint. Not only was he recommended , but he came in as the lowest quote amongst 3 that we got. They reroofed /shingled our house in 1.5 days. Super efficient, hard working and meticulous. When they left, I walked around the house and literally could not find a trace of evidence that they had been there. Great job, I highly recommend! Marc, Middlefield, CT

Two years ago we had Neil Jones Home Improvements do the siding on our house - When we started…read morelooking for quotes we started in the phone book and got a few quotes from some big companies and then asked around and a few of our neighbors suggested giving Neil Jones a call. Their prices were better than the big companies and the quality of service from the start was excellent. The guys always showed up on time and delivered all they promised. They did an amazing job - now our house looks great and we have called them a few times for other projects around our house and have always been glad we did!! If you need roofing, siding, doors, windows, sky lights, or gutters and they are local i would give them a call!!

Had a Screen Fixed , Then replaced a broken windows (vapor barrier ) They also made me a missing…read morescreen fast- affordable. I got another outrageous quote on the window from another highly rated place. Highly recommend Window Shop

After running around multiple places to see if I could get an old window's hinges fixed/replaced,…read moreThe Window Shop should have been my first stop. Excellent service and price. Fixed my window right then and there. Highly recommended!

Fiderio & Sons is a super, dependable family owned business. I would be extremely likely to…read morerecommend their services. My project was to replace siding & deck boards on my home. Scott, the remodeling specialist, was my first point of contact. From the moment I met him, I knew I could rely on his calm, reassuring manner. He diligently attended to details and earned my trust and respect through his consistent professionalism in all our interactions. The team did a great job and were quick and efficient. They showed up on time, worked hard, cleaned up and completed the project quickly as scheduled. From the office staff such as Marie and Margaretanne, Paul, Scott, and I wish I could remember, the "guys" names, I could honestly say they are all aboard and united in working together as a team to provide a valuable service to their customers, no matter how large or small the job.

Highly recommend. The Fiderio team did a stellar job renovating our bathroom. Helpful design…read moreadvice, high quality workmanship and materials, friendly and professional staff who left the work area neat and tidy each day. Project completed early. A friend recommended them saying we wouldn't regret the decision and she was right.

Turner and sons are the best in the business. We had them shingle our garage in the spring. Their…read morework was phenomenal! They really know what they are doing and they explain everything. The clean up crew was amazing! Not one nail or piece of old shingle was to be found when they were done. They also found shingles to match the house as well! I highly recommend turner bothers and sons.

Turner put a new roof on my house a couple of months ago. The crew was efficient and did the work…read moreon time. The pricing was quite competitive and I was fully satisfied with their work. The owner of the company was very responsive to any questions I had before the work was done. I recommend them highly to anyone for any roof work.

Window Danny (Finestra) has the largest inventory of windows I have ever seen. The windowa are…read moregreat quality with reasonable pricing. Employees Winter and Zach are very professional, knowledgeable and honest throughout the entire purchase process. I purchased five quality made windows for a great price with no hassle or gimmicks. Ordered them on Friday, drove from NY and picked up same day. Everything was done on site. I highly recommend Window Danny/Finestra to everyone. You will not be disappointed. Winter, Zach and the young employee (sorry, didn't get your name) but you live go carts are all an asset to the company. Thank you all.

Just had Finestra install 14 windows and a slider to my deck. The process from start to finish was…read moretop notch. Danny, the owner came out and took measurements. Louis provided the estimate and set up the install. Howie, Jason, and Nico arrived on time and completed the install in 1 1/2 days. They were meticulous, detailed, and respectful to clean up all the debris inside and out. There are a lot of big window companies out there. Most are ridiculously expensive. Finestra is a local small buisiness with quality products, excellent service, at a very reasonable price. Make your replacement window service search easy and just go with Finestra Windows!