Andersen Window PAIN Imagine a 12" x 12" pane of glass being heated with a high-powered sun lamp on one side. On the same side, a thermometer gun points at the glass, showing the temperature rapidly increasing. Then, the thermometer is switched to the opposing side, showing a rapidly decreasing temperature. It would seem that the glass effectively blocks the heat? Such was the sales pitch by Renewal by Andersen. Convincing as it was, the thought of getting swindled by Renewal by Andersen in Cromwell was the furthest from my mind when we agreed to have our Bay window and the adjacent dining room window replaced by them, despite the $10K plus cost for both windows installations. Although the $10K price tag was prohibitive, the idea that it would generate savings over the years by decreasing our heating and air-conditioning expenses was appealing. And so, influenced by the persuasive demonstration their salespeople had earlier made, we proceeded. You get what you pay for. Isn't that how the adage goes? And yet we didn't get what we paid for. On the day of the appointed installation, the crew supervisor knocked on our door to inform us that a terrible mistake had been made: the delivered windows were the wrong dimensions and consequently would not fit, necessitating a new order to the factory that would delay the installation for a couple more weeks. Where the error occurred, in the measuring process or at the factory, they wouldn't say, except that back in Aug 3, 2017 at 12:36 PM, I received the email below, "Thank you so much for choosing Renewal by Andersen as your partner in this project of replacing your windows/doors. We are committed to doing an extraordinary job for you. This email is confirmation of your appointment with our construction manager SW CT- Dennis Edgeworth for a Pre Install Inspection of your windows on Tuesday, 8/8/2017 at 3:00 PM. We look forward to seeing you then". Best regards, Stephanie Secino Director of Operations Did Dennis Edgeworth, the construction manager incorrectly measured the windows? On the day of the second installation attempt, I observed the crew reusing the old insulation materials on the "new" bay window which made me wonder. IS the so-called "new" bay window they installed not really new but is a reject, which Andersen is trying to get rid of, stealthily? Later that same day, my wife and I were once again subjected to another disappointing incident when one of the crew members knocked on our door that early morning asking if he could use our bathroom explaining with a sense of urgency. We never anticipated that, but it led us to wonder if the company standards Andersen Windows purportedly embrace are mere marketing hypes comparable to a magician's 3 card trick? Unsure whether it would be best to question their slipshod methods then or there, I ultimately decided that a letter to the CEO of Renewal by Andersen's parent company, Jay Lund, would be a better approach. It, disappointingly, was not. When the Fall season arrived, it became obvious to us that both windows Andersen had replaced were not effectively blocking the outside temperature from radiating inside. Unlike the sales team's demonstration, which showed a window pane demonstrating great efficiency, the cold was pouring in. Could Renewal by Andersen be that crooked? Did Jay Lund, its CEO, have any idea about the crummy work and the crummy product he was peddling? A good reputation takes a lifetime to build but a second to destroy. Surely he must know that. Seeing their television commercial this past January prompted me to renew my effort for a redress. Since that time, I have met with their representative from their Cromwell office twice and in between have received text messages from their installation department pressing me to agree to a repair, repairing what exactly and how, they were unwilling to say, despite my repeated request (3 times). Having little to no confidence in the quality of their work, it doesn't make much sense to agree to a repair job, the function and usefulness of which, the company can't even explain. It would just mean more workmen in our house, doing their "best work" in our bathroom, while doing little to improve our very expensive inferior windows. We were fooled once, and we certainly won't be fooled again, which begs the question if we were the only ones victimized by Andersen Windows company? Oni Sioson East Haven, CT. 06512 read more

Since October 3, 2021 I have been awaiting a return phone calls after numerous phone calls to this location and corporate in the regional office in Rhode Island. not one person except sales person has had the decency to return my phone calls not corporate not regional and even less from this facility and therefore after experiencing deplorable attention to a situation where I am purchasing or was purchasing a $15,000 door now they want to play the game I'm totally ignoring any phone calls and for any voicemails I have left with over 10 phone calls. Door was ordered June 26 and was told it would be installed within 90 days. on day 97 I called to be told and I said wife the answer was I don't know it just says we don't have it yet but the person stated they were unable to find out. I asked for a supervisor and I was told the supervisor will tell me exactly what she has just told me and they have failed to pick up the phone every single time I have called. The salesman has always reached out back to me but can only do so much. this company is unable to deliver the door the door and unable to install it and as of this point continues to provide indefinite information. Due to the deplorable customer service this entire company has provided in finding a resolution or even a proper appropriate justification for not having contacted me before I reached out to them then makes me weary of what to expect in the event of an issue with my door. I have clearly told customer service salesman corporate etc and that I do not wish to continue my relationship with this company and therefore requested the funds be returned to me immediately. I will update in further datails my continuos fiasco as it continues. They may have had good reviews before but apparently somebody has fallen off the wagon and the customer service and or product is absolutely disgusting! feel free if you have any questions But don't fall prey to the hype,! read more

Jeremy Melloni the contractor for Renewal just finished our bay window installation today and this job fit and finish was nothing short of incredible on our 1821 home. Opening an economy sized can of worms our entire wall had to be rebuilt. If you choose to use this company be sure to request Chris George and the above mentioned contractor. Way to go guys, great job. I can't wait for the next project. read more

I had patio doors, sliding door, put in this month.(January 2019) The previous doors were difficult to open. The salesmen said they needed to be replaced and that it would take one finger to open and close the new custom designed door. Upon installation, they were more difficult to open then the previous door. The installer stated that it would work itself out. We paid $4500 for these doors and we do not accept this explanation. When we reported the problem they said we had to wait a month for someone to come in and check it. For what we paid, this needs to be resolved immediately!! We are left with a worse problem then when we had the previous door. read more

In October of 2017 Renewal by Andersen replaced 5 windows in the front of our 1936 home, which turned out beautifully. Last week (January of 2018) Renewal finished replacing the remaining 15 windows throughout the rest of the house. Bill was the crew leader for both installations and he continued to do a great job with the second installment as well. Rich did a great job of explaining how the new windows worked and gave helpful recommendations for the treatment and maintenance of the windows. We worked with Cliff Pollack during both window installments and could not be happier with him. He continually checked in with us throughout the process and answered all of our questions and made sure we were satisfied with all the work that was done at the end of the project. The windows turned out amazing and Renewal was able to work with us to produce windows that actually improve the already beautiful character of our home. We are very pleased with our investment and feel confident knowing our windows have the Andersen warrantee. Thank you team Renewal by Andersen! read more

We just had eight windows and a deck door installed by Jeremy Melloni who is a contractor for Anderson. Jeremy did an oustanding job - he was thorough, detailed, and when the job wasn't completed during the week he spent considerable time over the weekend to complete the work. Excellent work from Jeremy. read more

I just finished meeting with the town building inspector and he assured me that the installation was within code and the foam installation would address our concerns. Brian, the installation manager, was also here and reiterated the company's commitment to provide the best product and installation possible. So I now feel a lot better about the whole thing. The problems resulted mainly from us thinking we were buying basic Andersen windows to replace those in a two story windowed family room....a major operation in and of itself....three rows of large windows for a total of twelve windows. What we ended up with was, a higher end and supposedly more efficient windows that are installed differently than most windows. The latter caused some concern and after much arguing and increasing distrust, the town inspector acted as an impartial "judge". Only time(and a good old New England winter) will prove these windows to be what the company says they are. But considering what I have put them through during this past week, I will say they stand behind their product and took inordinate steps to allay our fears. And for that alone, they get five stars. read more