This place has been a reliable source for celliesread more

I don't know if this is the same one that relocated to the Shop Rite plaza in East Haven, but let…read moreme tell you I was unhappy with T-Mobile walked in to this Verizon store and came out extremely happy and satisfied. I thank Dave the gentleman who attended me and their staff really cool guys. Switched over to #TeamVerizkn

Boy was I taken for a ride. I recd a call I was a valued customer therefore, I get a "free" iPhone…read more Right. What a joke and how disappointing working with the young lady in the store. Sweet. Attractive. I thought was bright and then I find out everything she told me was a lie. That free iPhone cost me $400 in fees and I still don't why I was charged so much. And the iPhone was defective. Two other stores identified that it was defective. I went to AT&T, worked with a wonderful young man, Matt, got a new iPhone but I still had to pay Verizon another $400! I was with Verizon 26 years! Horrible service. Stay away from Foxon Rd Verizon. Run.

I would haven't to say Jessica was absolutely professional smart, and took a horror all our…read moreproblems we went to North Haven and they are a mother store and all they did for was give us a phone number which we did try and they said go to a store !!! So I they behalf of this women I would like to get it right the time just go to Jessica in Foxon at ShopRite plaza

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

t-mobile are the biggest crooks. i am paying for the products and telling them to kick rocks. get…read morethis, now, if you want to trade your phone in for the newer model. they want you to pay them the rest of the cost on the phone....and get this....they keep the phone !!!!! are they for real!!! this is how they bought out sprint. t-mobile are nothing but thugs. what do i do?! instead of trading them in, i am paying them off, keeping their items and dropping their service. they can stick that where they want! what is worse, their staff smiles while they are telling you all this. hope their little $900 is worth it. because they are losing almost $2000 a year!

I agree with Juan M.'s comments. The staff were unfriendly and unprofessional. The staff used…read morejargon to explain plans. When I asked for them to clarify, they rolled their eyes, yawned and scratched their butts. Seemed like they didn't want to be there and wanted me to go away. They told me to call the main customer service line when I had an issue. It makes me want to switch providers, if this is reflective of this company. Very yawning-centered, not customer centered. Makes me sad that corporate companies like this are just after your money. Go to Verizon. They have better coverage anyways!

Once again I am stunned to see prior negative reviews. but I note that the negative ones are a…read moreminimum of 8+ years ago. So - to "reiterate" my review of last September - this is my absolute go to store for all things AT&T. what I love in general about their service people - very very knowledgeable, courteous, highly professional - and they stay with me until a question is fully answered or a problem is solved. Most recently I had Luna work with me - and she was as great - even greater - than those in the past. This young woman has a totally professional demeanor - I really believe it would behoove AT&T to sneak in a "Secret Shopper" camera / microphone and record her as she does her work. That could be used in a training program. All corporate AT&T would have to do is let the tape run for 15 minutes - or even better 30 - and when done all the Trainer would have to say is "and THAT IS HOW ITS DONE!" Thanks Luna!

Avoid this place at all costs. I've been here twice. First time when my S7 died under warranty…read morewasn't great, but didn't realize that they wouldn't update the IMEI on my device installment plan. The second time was trying to resolve this issue when I upgraded because I was supposed to return a phone AT&T had already replaced 9 months earlier. This visit would later set me off on an expletive-filled rant with AT&T customer service about my issue remaining unresolved. One employee in particular was a real piece of work. This guy interjected constantly, first to blame me, then other AT&T reps, but never accepting the terrifying possibility of spending literally 2 minutes to LISTEN to the customer and another 5 minutes to FIX the problem. To that charming employee, know that nobody is impressed that you landed a prestigious gig selling phones, you condescending POS. Not even your mother.