This us regarding company policies, not specific store.. They have no problem withdrawing mony from your account, but to get them to out it back, they won't. They just take it off of your next months bill. Also, if you purchase a phone & it doesn't work properly, they will not exchange it for another one if you've used more than 60 minutes talk or text. Example: purchased a motoe 5 and it wouldn't work properly for my uber app tried to exchange it...can't..they just reset the location & still didn't work.. Also Bluetooth kept disconnecting while in use..don't buy motoe 5 read more