If you are looking for an honest hardworking and professional person go see Destiny R. She was incredible, professional and knowledgeable, she remind me of why I continue to do business with AT&T to begin with. Excellent service. Thank you for your hard work and dedication is so hard to find people that care now in days. read more

Beware you will be taken advantage of!! Came in with my mom in hopes of getting the well-publicized deal for the iPhone 15 at massive discount with trade in. Sales associate told me that was only online and in store our phones were worth only $100 of trade in value. I pushed back, showed the fine print online that said nothing about being online only and they still wouldn't do the trade in for me. My mom needed the new phone so she went through with the purchase in store, and we were under the impression we'd get the trade in value as stated earlier. The transaction is over, phones are switched and the sales associate says "ok you can take your old phone we don't need it", so we didn't even get the trade in value from it. Later that same day I'm trying to do the online order for my phone, and I go to a different ATT store just down the road in Wallingford to ask a quick question, tell him what the sales associate told me up the road, and he said your phone has over $800 trade in value, even in store! So he did the upgrade for me right then and there. Feel bad for my mom because she could have saved a lot of money if we just left the store and went to a different store without lying associates. read more

I had to upgrade my iPhone from the 3GS to the 4S. Christopher took me within a matter of minutes and my upgrade was quick and painless. I was able to upgrade my phone to the model I wanted and even changed my plan to save some money. Why am I sticking with three stars? I was really happy with my service but I've learned in the past to only come here for upgrades and go elsewhere for everything else. read more

The salesperson repeatedly pushed me to add a line to get a better price on a phone. I really dislike being pushed to buy something that I don't want; I stated what I wanted when I arrived. Further, I asked about fees to upgrade and was told no fees would appear on my bill, yet a one time fee and a monthly fee are on my bill. Finally, they put a screen protector on my new phone and left lots of bubbles; they told me that's how it works on my new iPhone. The company that makes the screen protector sent me a new one at no cost, confirming that it should not have bubbles. This is not the first time I had issues like this at this store. read more

I have to say one of the worst service ever! I get it the country is going through a crisis but these reps clearly weren't looking to help anyone. My husband and I were the first customers and the answer to our question was 'we don't do this here'. I got on the phone to call at & t and at least 3 customers after us also got a 'no we can't do that'.... so what can you guys do? Sales? I'm sure if i were to go in and tell them i wanted a new service they would be happy to help me. Listen, i get it, who wants to work when most of the businesses are closed but guess what?! I'm still working! Oh and another thing while I'm waiting to speak to a rep I hear one of the guys making fun of my husbands name. Yes, my husband has a first name, middle and two last names, he's Latino!! Most Hispanics from South America have two last names!!! Extremely disgusting service!!!! If i could give them NEGATIVE STARS I so would!!!!!!! read more

Worst customer service you can ask for, would not recommend to anyone. I had just upgraded two lines and added two new lines to account. But one of the new iphone pro max was having technical issues, so went there to find out what are my options. Without even understanding the situation, the so called "manager" Chris Vergara comes from the backroom, hands me the receipt, tells me to look at their return policy printed on the back. Then with an attitude (like he owns AT&T) he tells me to go to the Apple store without even listening to what I had to say. There were three associates in the store but not one single customer except me and they don't have time to listen to the customer. Called AT&T corporate, and was able to exchange for a new iPhone without going to an Apple store. So he was wrong, just wanted to give hard time to a loyal AT&T customer that has been with the company for more than 20 years. read more

BEWARE, sales agents in this location like to add unwanted features, mainly insurance. I purchased an Apple Watch at this location and they added the mobile device protection to every device on my account. At $11.99 per unit, my bill was jacked up $60 per month because I have 5 lines. HORRIBLE to do to a long time paying customer. Complete SCUM! read more

They scammed me.... I was told I had a store credit for my phone I was turning in. Then they got me accessories. Come to find out they put them on a payment plan.... read more

Terrible service! I got 4 old school phones with no data plan for $100 dollars a month. I get bill and there's an extra $40 dollars for insurance for the phones! The phones were free with the deal! My wife and I said we were not told about signing up for an insurance plan. It took 3 months to get the billing right on the account. The sales lady who was very friendly when bought the phones and calling plan was not very helpful and looked very annoyed when we expressed our concerns, Stay clear of this AT&T store. read more

I signed up for U-Verse service in May 2011; the Meriden call center said that I would get a Visa rewards card to offset the cost of the gateway equipment, and an introductory rate for 12 months. 2 months later, got the first bill, no introductory rate. Had to call the 800 number, they said the Meriden people didn't fill out the form for the discounted rate, and also that the rewards card was for a different kind of internet service. So, these people are basically just telling you anything to get you to sign up, and then you're stuck with the bill. Get any promises in writing, or record your phone calls with them. read more

WHY DOES AT&T ADVERTISE ITSELF AS GREAT SERVICE, IF THE AT&T U-VERSE TV DOESN'T WORK AT ALL? then they think they have a right to charge you $55 just for some possibly incompetent technician to come out and fix it, when it hasn't worked for even ONE little hour??? Received a letter in the mail from AT&T several months ago, they were offering a "bundle" package, i.e. phone, tv, & internet for $89! Though it was twice the amount of our present internet/tv provider it seemed like a good deal since they had many more TV station and they claimed the u-verse internet was lightning quick! However, our present internet/tv we'd just signed up with and they allowed us only 30 days to cancel, otherwise we'd get hit with a huge $150 cancellation fee. Well, the manager said the u-verse might not work at our home, but also said that $89 was too low a price, it was going to be $20 more since he had to pay his employees at his store! The zip code there is 06033 I'm thinking What?? The letter AT&T sent us, actually posted the exact store I was at, and talking to the manager with, on their brochure! So, right away that's false advertisement. Also, we had to wait half the summer, with NO TV at all, except one little local station, on our tiny little 9 inch tv set, since we had to turn off our present subscriber or be forced to pay $150 in fines, and had NO internet at all. Now having NO internet, was not only a hassle from hades, it cost us over $200 in gas, to get to public computers,since we have to get our work assignments online and gas is so expensive, over $4 a gallon in CT all summer long! Plus all the work assignment I missed out on, and could have easily made $200-$400 on, since my company sends me work online. I agreed to sign up for u-verse, but they told me they'd have someone at our place between 1-3... come 2:56 pm. the tech guy FINALLY shows up, but he instantly tells me that he'd got to go to ANOTHER home and take care of something and he'll be back half an hour later! WTH! I mean, really.. waited around half the day, couldn't go to work, I actually turned down a well paying job assignment that would have paid me $75 that day my company badly wanted me to take, to wait til nearly 4 pm to get this u-verse set up. Well, it took him nearly 5 hours to do so.. since he had to wait inline on his laptop computer and we literally took a half hour walk, while he was out in his truck, recharging his laptop, since the AT&T service was taking so long so get back to him. Also, we were originally only going to have ONE receiver, in the family room, where all the comfortable furniture is, and which has a large 26 inch tv in it... We decided to get an extra one, but that had to go into a tiny room, which only has a 9 inch tv in it... He hooked everything up, includig the internet, but did tell me he was suposed to hook up one system first, but didn't! Eek.... however everyting was running just fine, when he left and we were going thru various tv station on our nice big TV in the family room, happy campers at that point! Now, we left our place briefly, and returned only about 45 minutes later, and the TV signal in our family room was not working AT ALL!!! It showed instead a message saying Client Unprovisioned, whatever that means.... and since it was so late, we had to call the 800 number for AT&T which the brochure said provided 24/7 service. However, all we got was a robot who kept saying our tech support is closed down now, it's after 10 pm, and you'll need to call back the next day! Good god.. when I finally got a hold of someone, they kept asking us all these personal questions instead of just our account number, wouldn't even give us their full name (is this Verizon I'm speaking to??) and then hung up on us, without even fixing the problem. Long story short, we called AT&T on the phone & also trying to go online with them, via their chat session "support" help line, from 10 pm to 3 am! Considering how long we had to wait to get the "service " hooked up in the first place, this is an outrage! Plus too, the tv signal that WAS working, in the tiny room with hardly NO furniture in it at all, on a tiny 9 inch tv set, was turned OFF by the online tech support people several times and posted a message "TELEVISION SIGNAL LOST" Honestly now I'm AFRAID to even TRY to contact AT&T. I called the store at zip 06033 and the customer service rep put me on a conference call with a girl named Josselyn who told me, after she coudn't fix the non-working TV signal, that, I'd have to call a service tech who would HAVE to come out to our place again, and that we "MAY" be charged a $55 fee for getting our receiver to work again! Now, it doesn't even cost $55 for the tv service for a month anyway, since we went with the basic tv package. They don't have the RIGHT to charge us $55 for repairs that didn't work for more than an HOUR to start with, on a TV receiver in a room we normally stay! read more

One of the worst customer service ever! On December 8, I went to the Meriden location to buy my husband a outer box cover for his 5c for Christmas and one of the guys helped me. On Christmas Day my husband told me that I bought the wrong outer box. The guy got me the 5c one instead. I didn't realized that the guy sold me the wrong case until my husband unwrapped it on Christmas Day. It was never open and I have the receipt. So I went back to get the rite one and they told me that they couldn't do anything because it's been more than 14 days. I talked to one of the managers and he didn't help me at all. All that he said was it's been more then 14 days and that Christmas was a week ago. Even if I wanted to bring it back before the 14 days they wouldn't do anything for me because Christmas Day would had been 18 days. I'm very angry with the whole thing. We will be canceling our AT&T service very soon. I wouldn't recommend AT&T to anyone.... read more