Came here today for a screen replacement for my iPhone 7. Tony charged half the price of the big…read morebox store and had it done in 10-15 minutes. The big box store wanted to keep the phone overnight. No thanks! Phone is working great, threw screen protection as well. While I hope I don't have to get my phone fixed any time soon, I would certainly return and would highly recommend.

This is the best place too take phone iPad tablet or computer too have fixed.the service and…read moreprofessionalism is great.the atmosphere is top notch and always clean and welcoming.he will help with anything he can be it ordering something for you or pointing you in the right direction.You can't go wrong only a phone call away,I recommend this place be #1.

t's extremely rare that I write testimonials. However I need to do it…read more Here my story. My iMac computer broke when I tried to install a new dvd drive. as I was trying to fix it,I broke. It was at the point it would have cost me over 800 bucks to fix it. I called around, some places never called be back or they wanted a ridiculous amount of money to look at. As I was doing research on repair places I came across Computer Serenity. Robert called be back.I explained the problem. He said he would come out and look at. I was so impressed that he would come to me. I wouldn't have to lug the big heavy computer out some where. He looked at while he here. He explained to me what was wrong in easy to under stand language. He told me how much it would cost it. I was extremely happy with his price. Now keep in mind I was just going to through out the computer. Robert was able to repair it. He brought it back to me. That was so awesome. He was easy to talk to. He got back to me in a timely manner. It's very rear when someone impresses me . I have to say Robert did. I would say if you have any computer problems or phone problem. or networking issue. I Would say give Robert a call. Don't hate your self for not calling for your computer issues

Rob from Computer Serenity completely exceeded my expectations. He arrived at the house on time. He…read moremounted my tv with the mount I had purchased from Amazon but then showed me how he could make the tv look so much better by concealing the cords but this would involve installing a new power outlet. SCORE! I needed to have this done all along and never actually did it. I was planning to have the tv mounted, buy a long cord to plug it in and then once I had the chance, I'd get that outlet installed to make life easier. I didn't realize this at time but when I purchased his services on Amazon, I didn't just hire any old person to come and mount my television. I hired a licensed electrician! He installed my power outlet, mounted my television, concealed both the power and cable wires and even marked my electrical box in the basement! He did a hell of a lot more than those Geeks at Best Buy! (That's a fact, btw, I'm speaking from experience). There was an additional charge for installing the power outlet but it was a very reasonable price. He was very patient, didn't rush through his work and made sure we were happy . This was a very positive experience. All in all, I ended up winning! Thanks, Rob!

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.

tech was friendly, on time and ultimately a great service to mount my 55" LG…read more the only problem is for a professional company that does this kind of work - you would think they could hang it even. so now I am watching a crooked new flatscreen. signed off installation since arguing over it w tech wasn't my job. customer support is sending another tech out to fix in 2 days.

Everything! With cheese, more sauce and sausage that is not microscopic and minced. crust was dry…read moreand overdone.

The folks at this place are terrific. Great knowledge and service provided for a fair price. I…read morewould highly recommend them.

This company told me that they would take approximately a half an hour to come to my house and fix…read morea problem I had with my wireless internet. A technician came to my house 3 and a half hours early and proceeded to sit on a laptop in my living room for an hour and a half doing what I was told was a "signal check" for the now working wireless internet. After the hour and a half the technician left, leaving me with a bill for $106.00+ and neither my wireless nor my regular hardwired internet working. I was simply told "You have an old modem that you need to fix. We can give you one for $80, but I don't have one right now." I thanked him for coming out, assuming I would not be charged for such poor service. "I need money" were the next words out of the technician's mouth. When contacted for a refund the customer service representative was abrasive and arrogant, claiming that their workers were competent and that no refund could be granted. I created an account on citysearch just to review this company, something I have never done before. Please, contact any other computer servicing company to fix your problem. Using On The Fly Computer Guy was one of the most demeaning experiences I have ever had. UPDATE: After getting frustrated with the customer service representative (I believe his name was Ron), I checked on the problem myself. Twenty minutes later I had wireless internet. I am now typing this from my laptop using the same wireless internet this company told me was impossible because of my "old modem." With so many other options out there, why risk spending huge sums of money on incompetent technicians? They simply tried to scam me into buying one of their overpriced modems that was completely unnecessary. They'll take your check and laugh to the bank... Pros: Makes you feel confident that they will fix your problem. Cons: Doesn't fix anything but charges you astronomical fees.

Used this service 3 times over the years..Always positive...Had slow boot up problem with my old…read moreHP desktop...Also needed an upgrade to Windows 11..They handled it remotely...Took control of my computer via a link that they emailed me..Did the job...Followed up the next day to see if all was OK....$99 total charge...Quite Happy

Not only did they screw around with my mom and never showed up, they did this from 10/8- 10/13!…read moreRepeated appts (4 days!) where no one showed up, no one called...each time my mom called and was told another day, another time...and still no one showed. They seem to think they are the only ones with a schedule. Surprise, you cannot exist without customers, your BBB review is tanked and the only recent reviews in the last year did the same as this one- 1 star because we couldn't give less. My mother had used the same company and same guy came out for years...he's gone and so is their customer service. TANKED. DO not use, recommend NO ONE use them. They should NOT be in a business, because they have no concept of how to run one~ D- rating with BBB...not accredited, even. Never replied to complaints. GROTON,CT was the non service location...

After Nick fixed my PC's corrupt register over a year ago, I brought him 2 computers for friends…read more Sat with him while he cleaned them both up, and on one he installed a stubborn app that I couldn't conquer. Enjoyed the visit, and I learned a LOT ! Nick came recommended by a friend, and I have also referred him to others, with good results. He works equally well with businesses (via a friend), and with individuals. A professional guru !

Nick at Mr Computer was great explaining issues before moving forward. He worked with me on my…read morecomputer resolving a first issue one Saturday AM . I am looking forward working with him on all our business systems, We highly recommend him.