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Verizon Authorized Retailer, TCC

4.8 (5 reviews)
Open • 10:00 am - 8:00 pm

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3 months ago

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7 months ago

Johnathan was super helpful. Changed the glass in my iPhone 12 that I purchased on Amazon. Phone looks new again!

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4 years ago

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5 years ago

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8 years ago

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Optimum

Optimum

(24 reviews)

Date: Sun, 5 Oct 2025 20:47:20 -0400 Subject: External…read moreE-mail - Subject: Billing Discrepancy - Internet + Core TV Bundle Re: "Formal Complaint - Billing Misrepresentation by Agent Jessie" Dear Optimum Customer Service, I'm writing to formally dispute a billing discrepancy regarding my recent service order. When I spoke with Jessie, your representative, I was clearly quoted: * $110/month for high-speed internet * +$39/month to add the lowest TV package that includes CNN and TLC This totals $149/month, which I accepted and authorized. However, I've now been informed that the TV portion will cost $130 more, which contradicts the original quote and significantly alters the agreed-upon terms. This bait-and-switch undermines trust and violates basic consumer protections. Please escalate this matter and honor the original quote provided by Jessie. I am requesting: 1. A correction to my billing to reflect the $149/month total 2. Written confirmation of the corrected rate 3. Assurance that no additional fees will be added without my consent I expect resolution within 48 hours. If not, I will file formal complaints with the NYS Attorney General's Office, the FCC, and the Better Business Bureau. I am also prepared to share this experience publicly if needed. Thank you for your prompt attention. Sincerely, Tami T Bell I have sent complaint to Michelle in corporate and BBB but next is the Attorney General. Worst company I've ever dealt with- ask me about their representatives and all the LiES

No stars!! Tried canceling services forever on phone with questions after questions just cancel my…read moreservices! Tried lowering prices so for over 15 years they were "stealing" with high rates, after 3 phone calls & aggravation services cancelled! WILL NEVER return customer service SUCKS

Verizon Authorized Retailer, TCC - mobilephones - Updated May 2026

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