The experience is never good. No one takes responsibility and AT&T policies are not followed. If…read moreyou have an issue, it's never their problem -- and cooperate is an endless circle of useless customer service representatives who "can't" help. To them, it's the customers fault. Go anywhere else but this location.

Had a problem with my phone where it would not call out. I could text and get WiFi but could not…read moremake calls. Daniel solved my problem quickly and courteously. Thank you, Daniel!

I have Boost online account, worked with them 2 days on phone getting my husbands phone to work. No…read moreluck & a LOT of stress & running around. I went into Torrington Wireless in tears of frustration & within 10 minutes Gurvinder Singh fixed everything even though it wasn't even his plan. VERY knowledge , patient & kind. I HIGHLY recommend his store for all. I will be back!!

Told by apple that there is a problem with my sim card and the career will need to replace it. But…read morethey refuse to and they will not replace it. I bought every thing from them less then 2 months ago and they just kick u to the curb

Greeted when I walked in , but that's where the decent customer service ended lol. I went in for…read moreupgrade . The rep was very blah , as if she didn't want to be there. Anyways the info she gave was very minimal , I asked her what I could get , her response was whatever you want . You would think she would show me my upgrade options , no. I just said thanks and left , should of made efforts Bc I wanted to spend money lol. Oh well. There were two other reps there but they were assisting another customer. Def need better customer service.

I dealt with Antonio and Beck and both were wonderfully helpful helpful in solving my issues and a…read morebig shoutout to Will who did more for setting us up than was expected. Thanks guys. I'm recommending my family goes there as well !

This is by far the best group of information technology specialists I've ever had the pleasure of…read moreworking with. From mac to PC and everything in between. Hands down best service knowledge and turn around time. They somehow keep up to date all all the current software updates and patches and have been able to keep my business ahead of them multiple times. They also are all great humans with a sense of humor that makes the IT stress vanish somehow. Wizard indeed. They are locally owned and amazing at what they do. Don't waste your time with the Geek Squad.... Call these guys!

From the owner: Located in Torrington, CT, PC Wizard LLC specializes in Computer Technical Assistance & Support…read moreServices. Established in 1997, we pride ourselves on offering expert solutions for all your computer needs. With over two decades of experience, our dedicated team ensures top-notch service to keep your technology running smoothly. Trust PC Wizard LLC for reliable IT support and unparalleled customer care.

Date: Sun, 5 Oct 2025 20:47:20 -0400 Subject: External…read moreE-mail - Subject: Billing Discrepancy - Internet + Core TV Bundle Re: "Formal Complaint - Billing Misrepresentation by Agent Jessie" Dear Optimum Customer Service, I'm writing to formally dispute a billing discrepancy regarding my recent service order. When I spoke with Jessie, your representative, I was clearly quoted: * $110/month for high-speed internet * +$39/month to add the lowest TV package that includes CNN and TLC This totals $149/month, which I accepted and authorized. However, I've now been informed that the TV portion will cost $130 more, which contradicts the original quote and significantly alters the agreed-upon terms. This bait-and-switch undermines trust and violates basic consumer protections. Please escalate this matter and honor the original quote provided by Jessie. I am requesting: 1. A correction to my billing to reflect the $149/month total 2. Written confirmation of the corrected rate 3. Assurance that no additional fees will be added without my consent I expect resolution within 48 hours. If not, I will file formal complaints with the NYS Attorney General's Office, the FCC, and the Better Business Bureau. I am also prepared to share this experience publicly if needed. Thank you for your prompt attention. Sincerely, Tami T Bell I have sent complaint to Michelle in corporate and BBB but next is the Attorney General. Worst company I've ever dealt with- ask me about their representatives and all the LiES

No stars!! Tried canceling services forever on phone with questions after questions just cancel my…read moreservices! Tried lowering prices so for over 15 years they were "stealing" with high rates, after 3 phone calls & aggravation services cancelled! WILL NEVER return customer service SUCKS

Personalized service, great quality and extreme value, top notch install experience. Serving all of…read moreyour telecommunications home and businesses needs.

From the owner: Here at Taylor Made Communications we pride ourselves as locally owned and trusted experts on your…read moretelecommunications needs. With custom installs that provide each and every customer their own unique value, along with honest and integrity complete service year round!

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct