My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

I'm here to tell anyone and everyone not to shop the Hopewell Junction, NY location. I would give…read morezero stars if possible. Do NOT go here!!! They absolutely screwed up our plan, keep telling us to call corporate, then corporate tells us to deal with it in store because they set it up, and it has been an absolute nightmare that no one can seem to straighten out. We are not only not shopping here ever again, we are leaving verizon altogether.

I popped in today to get a new phone because my old one sucked. Rob helped me and he was friendly,…read morefunny, and had a great taste in music . He helped me secure a new phone even when things seemed bleak. He drove to another location to get the item I wanted and met me back at the store within the hour. He made sure I got all of the promotions possible to save me the most money and who doesn't want that? I had a great experience and left with what I wanted... even more. I needed a new phone so bad and I'm glad I just went into the store and got it done.

WOW, wish i could give NO STARS!!!…read more After years of being loyal Verizon customers, as well as loyal to this store, my partner and my last upgrade was an awful experience and we will never shop in that store again. Will be dropping Verizon as soon as our contract ends, and returning to AT&T and their exceptional customer service. When we traded in our phones for upgrades, only one of us got the correct new phone. Luke Huntley, the store manager "mistakenly" gave my partner a phone that had less memory than the one he brought in. Had I not caught it on the bill, we wouldn't have known. When we brought this to Luke's attention, he said we didn't need a phone with that much memory anyway, so we should just keep it. We said no. Want the phone we ordered and paid for. When that phone FINALLY came in, it was given to another customer. After almost 6 weeks, we finally got the right phone. Then the bills started. And so did the excuses and lies. Not only was our bill $20.00 more, we got zero explanation. A series of texts then ensued between Luke (again, the store manager), and us. Promises to correct the bill, then not doing it. Giving us credits on our bill, but never correcting the extra charges. Months go by. We continue to reach out to Luke, but then he suddenly stops responding to texts. By the way.. the Unionville store doesn't answer their phone, (seriously), so if you don't have one of their cell phone numbers, you have to go into the store. Insane customer service. After spending hours on the phone with Verizon, we find out Luke never traded our old phones in!!! $650.00 credit WE should have gotten, nowhere to be found, and even Verizon said they can't find it. Hmmm... wonder who has that money??? From another Verizon store, that manager called Verizon and they called Unionville's "back line", and they actually answered!!! On a three way call, we spoke with Ian who identified himself as "the store manager", and not only promised to look into all of this, but especially the missing $650 credit for our phones. I asked him for the franchise owners name, and he said he didn't know who owned the store because it had "just been sold". He assured me he would get me their contact info. Never did. Reaching back out to Ian the "store manager", STILL doesn't know who owns the store, and when I pressed him about saying he would get me that contact information, he denied ever saying it (btw- Verizon records their phone conversations); easy enough to prove he lied, as there were three other people listening in on the conversation. Ian now claims to be the "assistant manager", but still stands by his story of not knowing who owns his store, or how for me to reach him. In fact, when I told him I found that rediculous and to find that information, he hung up on me. Now, I will be reaching out to The BBB, CT Consumer Protection Agency, as well as the office of Senator Richard Bloomenthaul. I will make sure we can all find out just who really owns that store, who the REAL manager is, AND teach them all the valuable lesson of not baiting and switching customers; lying to them as well as Verizon Corporate (they're eager to find out why their "manager" doesn't know who owns his store- LOL), and lastly... What did Luke do with that $650 trade in money???? Did I mention NBC out of Hartford is VERY eager to take this story on as part of their ongoing efforts to help consumers who have been ripped off by CT businesses. Yes they are!! Stay tuned!!!! It's very sad when businesses believe it's easier to rip their customers off, rather than being honest and do the right thing. Thank God for platforms like this where fellow customers can warn each other. I can't wait until this contract is up, and I can return to AT&T!!!

A wonderfully quaint store! It fits right in to the town atmosphere, and they have all the current…read more wireless products.

I worked with Roxy and switched my service from T-Mobile, what a great experience and a great…read morenetwork. I have an unlimited plan and the internet is soooo fast.

This company has awful customer service. We have been using their time tracks hardware and software…read morefor 3 years in our 5 retail stores. The system works pretty good but if your computer crashes the software will not reload and it is hell to get going again. We have lost days worth of time punches trying to get it going. You would think a company would stand behind its products. I know we do but not this company. You call them for help and all they do is ask you for money. I have 5 valid licenses with this company and that seems to be worth less to them cause all they want to do is make me pay $100 a year for support, per license. So $500 a year just to support your product. Ridicules! Now the most recent problem is our install CD is a 3 hour drive from my shop at another shop and we need it to reinstall. So I called their customer service line and as usual I got their awful customer service demanding more money for any help. All I wanted was a download link to download software I have already bought 5 times! Well they wanted me to pay another $100. For a download link? WORST CUSTOMER SERVICE EVER!! I'd be surprised if they stay in business long.

I've been using the 3500 as a document stamp for a while now it's very easy and simple to use. The…read moreribbon lasted over a year of heavy use which is a lot better than other options I've used. Well worth the money and saved me a lot of time