Lamp in my Samsung DLP went out on New Year's Day. Called Steve two days later and told him what I…read morethought issue was. He gave me price for service call and price of item and came out same day. TV repaired and working as expected. Would use again.

This Guy is Big Scam Artist !! Do not do business with him!! Bad Customer Service. This guy had…read moremy TV from last year August still not fixed and he purposely doesn't answer my calls!! And he says no refund !!

Perfect Vision and Sound was a pleasure to work with…read more From the start, they listened to what I needed and pointed me towards the simplest solution. There were multiple points where others tried to upsell me and bob did not. Even when I asked, they were honest about what would be worth it and what wasn't. When something with my subwoofer wasn't configured just right, they sent someone out to update the configuration. Total class act. I would absolutely go back for another audio setup.

The Perfect Vision & Sound team was a real find. They truly know home theater systems. Soon after…read morecalling, Bob, the founder of the company, came to our home and, 1) assessed our home theater issues, b) explained the options. A few days later Todd and Jeff stopped by to do the work and efficiently swapped a new projector for an old one. The ceiling mount was tricky to remove as we did not have an instruction manual. They were up to the task, knew their stuff and promptly figured out how the mechanism worked. They also tested and verified various cables and equipment - in wall wiring can be notoriously temperamental - so the clarity here was much welcomed. They left us with a beautifully functional theater. The guys are personable, true experts, and reasonably priced--highly recommended!

The Best Buy Marketplace is perhaps the worst idea this company has ever executed…read more You buy a product for delivery on the Best Buy website. They may have it in the store, but you'd like it delivered. In small text it identifies some third party that is going to fulfil the order and delivery--but maybe you didnt catch that or understand what it implicates, afterall you're on the Best Buy website, not on Amazon. If you dont get the product, Best Buy tells you that you have to contact the third party. But you bought it on the Best Buy website! Let's say the product is on sale at Best Buy, and the product is going to be delivered by the third party, but they dont actually make the delivery... and the sale ends... Best Buy may be able to cancel the sale but they wont honor the sale price ... even though you bought it on the Best Buy website during the sale period! Best Buy literally tells you they match sale prices, but they dont match prices of third parties selling stuff on their website! As for returns, if you are a Best Buy + customer, you normally get 60 days... but with this stuff you get 14. I would not be surprised if Best Buy gets sued for this nonsense. They need to clearly say you are not getting the product through Best Buy, so different terms and conditions apply. But they don't. It's misleading based on their standard business practice. It makes me want to go to Amazon or Staples over Best Buy, and I'm sure I'm not alone. I'm trying to support a local Best Buy over Amazon, but if the purchase protocol at Amazon is more predictable, then that's where I'll go.

Honor your price. However, it's too late for me I will return the computer and the $180 membership…read moreI purchased from you two days ago and take my business elsewhere, such as Costco. Also, closing my Best Buy credit card today.

GUS was amazing sound system installer the five stars was only because of GUS his service was…read moreamazing We came to look around and felt pressure from the employees everyone was approaching us like they make commission apon sales so we saw the sound system and decided I wanted to install some speakers that's when we met Gus he had no pressure at all just information on what we wanted and not trying to sway us into the most expensive sale if you guys need sound system installed Gus, he had our speakers in all four of our doors in no time we will definitely be coming back to install our amplifier

customer service not good at all. one of the workers sold my grandma a laptop we ordered in store…read morealready paid for it. we were supposed to go back to pick it up on a thursday they called my grandma telling her they sold the laptop we PURCHASED ALREADY to another customer. not sure why they would do that knowing we already paid, don't know if they were keeping track on who purchased it already, or if the guy who sold it to us informed other workers that it was owned already by us. they then proceeded to tell my grandma they were going to ship it to our house and that it would come in on a monday or tuesday. laptop never came called the store they told me it would come in late. called again on a thursday the guy who sold us the laptop said there's been a problem with apple that he'll "reach out to the company and call me back". he never ended up calling me back, later on i recieved an email stating we got a refund. so this guy never contacted us back about nothing or kept us in the loop about what was going on or where the laptop was. pretty much played in our faces and with our money. honestly not professional at all and has no type of good work ethic whatsoever.

They set up my stack of an expensive unit without measuring the proper height for the shelves and…read morethe second shelf is 2 plus inches too low to use for albums or storage. That's why I bought their unit vs Amazon or Best Buy. I'm very displeased. Yes, the amp, speakers and Rega 3 turntable are great but I have a wasted Salamander unit. Wayne

I visited their shop to look for a system, and they recommended an Astell & Kern setup that suited…read moremy needs although they don't sell this system anymore. They have a wide range of systems neatly displayed for customers to try out, so you're sure to find the right one for you! Dave, the owner, is fantastic--he'll work with you to customize not just audio setups, but also network solutions and more. They do it all! Right at the front entrance, you'll see their repair shop in action. Their expert technician, Richie, who has been with the shop for a long time, gave me a quick tour of the repair shop, and he's a super nice guy! My Astell & Kern FLAC/DAC system works great and sounds clean. If you're looking for a great place for music, repairs, and network needs, the Stereo Shop has you covered!

A couple of months ago, I accidentally spilled a small amount of fluid onto my MacBook Pro. Took…read morecare to pad dry the keyboard ASAP, turned the machine upside down packed on rice with salt, etc. And in order to make sure it was OK, I took my laptop to Computer Solutions just after lunch hour. Not only did Boris make sure this problem was addressed, he noticed while working on it some small structural issues. These resulted from my slipping and falling on the computer last winter, shielded by a padded briefcase. At no extra charge, he replaced some screws and otherwise corrected the alignment of the frame, presenting me the next day with a pleasant surprise, as I had forgotten about these issues with my machine. Professional, courteous, pleasant, above and beyond the call of duty service. Excellent, highly recommend.

Boris was very helpful in trying to recover lost data from my hard drive. He estimated the length…read moreof the job and despite many unforeseen issues and delays along the way, he stood by his word and charged me the original estimated fee. He responded promptly to questions, phone calls and messages. I'll certainly recommend his services to others who may be in need of software &/or hardware support.

The positive reviews of Jeff Galin's repair of Nakamichi cassette decks lead me to entrust him with…read moreworking on mine. I sent it to him in September of 2023. Nearly 3 years later I've not received any update whatsoever about when it would be completed. It's been 2 years since my first follow up inquiry wherin I politely asked him for an update, adding that I understood he may have been backlogged and/or had other issues. We all have our priorities. But I never heard back from him with an explanation of any kind. I don't know it'll ever get done at this point. In the meantime I've lost interest in my cassettes. They're just sitting there while streaming music has become a better option. It's certainly more reliable, and my nostalgic feelings regarding my history with cassettes has faded as I no longer have my Nak. Who has taken away my enthusiasm for the format? Electronic Service Labs. I wish I would have not bothered to think about having a seemingly minor transport repair done. It's not worth this feeling of not being valued as a customer who has been patient. Live and learn....

Zero communication. No acknowledgement of receipt of my cassette deck, no response to emails and…read morephone calls. Like it just disappeared even though I do have a delivery receipt from UPS. Don't know if I'll ever see my deck again after spending well over $100 to ship it to Jeff and ESL. Incredibly unprofessional. I wish I had researched more. I would have chosen a different shop.

Came here for the geek squad due to my computer being corrupted from a windows update. Besides my…read morefrustration in losing everything I was able to get my computer up and running again. I did purchase the geek squad protection and happy I did because the service and work that was done to my computer to simply reboot, reinstall and upload all the systems would've cost me around $400

Bought a Plaud Pro for an upcoming Birthday! I had to return it 3 weeks after I bought it only to…read morefind out they have a 2 week return policy! I asked for an exception and the answer was flat out,no! Last purchase I make at Best Buy, Amazon is much better to deal with.

Every time I come to this store, I am asked if I need help, and I've always gotten the information…read moreI've needed. The repair services have also been great; have used the Geek Squad both informally and formally and have been consistently pleased with the outcome.

Great customer service in-store…read more But...... Ordering online is a different story Be careful with ordering online, and inspect your purchase promptly and thoroughly to assure that all items are in the package that are supposed to be included Three times now I have ordered product that has been tampered with; broken into; changed out; or missing pieces due to the package being resealed These problems got to be where I finally just closed my account, vowing never to purchase from them again When I closed my account and explained why, never once did the customer customer service representative online try to save the account Now I know why Best Buy is in trouble