This review is from an excellent experience I had at this PC Richards location before the pandemic. Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first! read more

When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one, we chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired. read more

The purchasing experience was excellent. Our salesman Charlie was exceptional. Very knowledgeable and sweet. On our experience with him alone I would've given 5 stars. However, the delivery was another story. Upon delivery of our gorgeous new fridge, the delivery people put a huge gauge in our kitchen floor and then rushed out so we would only notice after they left. I contacted via email after and have yet to hear a response. Definitely purchase here. 5 star service. I will never have it delivered again. read more

GUS was amazing sound system installer the five stars was only because of GUS his service was amazing We came to look around and felt pressure from the employees everyone was approaching us like they make commission apon sales so we saw the sound system and decided I wanted to install some speakers that's when we met Gus he had no pressure at all just information on what we wanted and not trying to sway us into the most expensive sale if you guys need sound system installed Gus, he had our speakers in all four of our doors in no time we will definitely be coming back to install our amplifier read more

Love P.C. Richard. We always purchase our appliances from them. Recently purchased a GE washer and dryer we love it. Also purchased a LG Quad dishwasher, cleans dishes great. Prices are always competitive and installation always great. read more

customer service not good at all. one of the workers sold my grandma a laptop we ordered in store already paid for it. we were supposed to go back to pick it up on a thursday they called my grandma telling her they sold the laptop we PURCHASED ALREADY to another customer. not sure why they would do that knowing we already paid, don't know if they were keeping track on who purchased it already, or if the guy who sold it to us informed other workers that it was owned already by us. they then proceeded to tell my grandma they were going to ship it to our house and that it would come in on a monday or tuesday. laptop never came called the store they told me it would come in late. called again on a thursday the guy who sold us the laptop said there's been a problem with apple that he'll "reach out to the company and call me back". he never ended up calling me back, later on i recieved an email stating we got a refund. so this guy never contacted us back about nothing or kept us in the loop about what was going on or where the laptop was. pretty much played in our faces and with our money. honestly not professional at all and has no type of good work ethic whatsoever. read more

This store location has an incredible staff. They are knowledgeable, professional, friendly, helpful, and most of all they seem to really enjoy their job. It is a family run company and they truly care about their customers. There is a great selection of everything from electronics, appliances, and mattresses to barbecue grills. They also offer a price guarantee and there is plenty of parking available. The store was clean, organized, and nicely merchandised! read more

Just bought a LG stove on 2 /16/26 from the newington store $1500 bucks used it 2 times and it is not working ,i called the store and was told the salesman justin is on vacation and was given a 1-800 number when i called they said they can send a technician on monday i said but its thursday they told me its the only thing they can do ,so i ask if i can bring it back to the store for a refund they said no not until a technician checks it. Wont bbe buying anything from pc richards ever again i dont need the headaches read more

I recently bought and renovated my first condo, which included fully re-doing the kitchen. When I began looking into buying appliances, my parents recommended I contact salesman Chris S. at P.C. Richard & Son in Newington, as they had worked with him before and said he was knowledgeable and efficient. And they were not wrong! As a first-time home buyer who had never purchased kitchen appliances before, Chris explained to me the differences between all the various makes and models of refrigerators, ranges, dishwashers, and microwaves. He helped me select models based on my needs and budget, while maintaining quality. Due to unforeseen issues with spacing, I needed to switch out a couple of the appliances I had initially selected for other models of different sizes, and Chris was happy to make those adjustments. Whenever I reached out to him with a question, he would also respond to me within a day (or many times even sooner) via call, text, or email. I also had to delay my delivery date several times, and Chris did this without issue. Chris kept in touch until the day that my appliances were delivered, and continued to follow-up afterward to make sure I was satisfied. I would highly recommend Chris S. and P.C. Richard & Son of Newington for all of your appliance needs. I now have a brand new kitchen with beautiful appliances that Iove! read more

You walk in the door and they do anything to get your business! Once the product's delivered, it's a different story. I was supposed to receive a 50.00 credit for not hauling away my old stove. Over a three week period I contacted 4 different salespeople who said they'd take care of the credit and email a new invoice which never happened. Tonight a manager called and said there's a 50.00 charge if the installers moved it within the house. I said if I knew that, my husband would have done that. No apology from him for the 4 different run-arounds, no offer for a credit in the future, just "sorry, that's the way it is". Won't be getting my business again!!! read more

buyer beware!!!! they are a bunch of used car salesmen! with a smile, they will sell you anything (working or not) to make a sale. my mistake to trust them. beware, beware! just cuz a pig has lipstick on, it is still a pig. read more

My husband and I just bought our first house and we've been shopping around for a bunch of new appliances, particularly to start, a stove. We went to the Newington location, twice. First time, to get an idea of what was on the market and the second time, to actually purchase what we decided on. Both times, each sales person seemed bothered and uninterested in really understanding what our needs were, and what we were looking for. The first time we were there, the sales person was very condescending and not helpful. The reason we went back for a second time, was because my husband didn't want to shop around and the sale ended on January 28, today. During our second visit to PC, Richards, and Sons, we had a different sales person, and the stove we decided to buy was not in stock. The sales person's demeanor was negative and didn't ask why we were choosing the stove we requested. When I asked him when it would be in stock, he had no idea or direction of when the stove would be in stock for purchase and lacked poor critical-thinking skills. Of course, he suggested something else that was outside of our price range. He was not helpful at all. I think my husband and I were the only customers in the store and so it wasn't like he was running around crazy busy, or anything. Even when I said, "that's OK, we'll go across the street to Best Buy," he didn't seem to give a damn and just said, "ok," and proceeded to walk away. I tried to give him a little bit of a verbal nudge to get him to do his job, and maybe offer other reasonable suggestions but he seemed very uninterested and bothered that we were even there. Not only do we need to buy stove, but we need to buy washer and dryer, refrigerator, and in a couple of months a dishwasher. This could've been the easiest sale ever for this sales person if he was at least congenial. We did end up going to Best Buy and got exactly what we were looking for and it was in stock. Staff was much nicer and very helpful. I'm very disappointed in this location. I guess it's hard to find good employees. read more

I have had many experiences with PC Richards and I will say they have all been excellent. 2 years I bought a washer dryer stackable combo and there was an issue with it not only did they replace it, they are doing the instal at no additional cost. My sales person Chris really helped and followed through with the whole process! read more

Super helpful staff and great sale price prices! The product I purchased went on sale a few days later, and they credited my card back the difference when I called! Would recommend shopping here to everyone ! read more

Our dishwasher seemed to give up the ghost and our repairman suggested a new one since he had already replaced the circuit board. We ordered a new one and Amir was an absolute delight to work with. When I went to disconnect the old one, I tried a little trick from Youtube and actually got the board to reboot!!! Machine is working fine. I called Amir to cancel new one and he understood. No hassle at all. We will be back! read more

While they did have the best prices around the state, they don't have any in stock. They had the least expensive prices throughout CT with the 8 to 9 places that i shopped at price shopping. It did lend itself to work out in my favor all this running around. I used the price match guarantee at the other place I ended up purchasing from with PC Richard price even though they didn't have a handful of what I asked for in stock. Some models they didn't even know when they'd be getting them in. They said it could be a month or more. Appreciated their honestly. Hector was great to work with while I was there regardless that we didn't purchase there. He was up front and honest with us with his information. Some models we inquired on weren't coming in until November 10th and the day I was shopping at PC Richard was 9.26.20 Again, definitely appreciated his honesty instead of just taking my money and tying it up to hold a spot for an appliance we don't know when it's coming into stock for delivery. So PC Richard did fulfill it's purpose by saving me money from purchasing it elsewhere at least $75 for the price match and then it gets even better. I also saved an additional $100 off the price match price i received. I did this by opening a credit card. PC Richard i believe only offered 10% saving by opening their credit card. So time well spent and thank you PC Richard for having at least good advertised prices that I was able to use. I'll look this place up next time I'm appliance hunting to see if they have in stock models. Their delivery schedule was also good. They, again, if they have in stock, deliver within the same week or even less. No Sunday or Monday deliveries. Thanks P.C. read more

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Bought a not inexpensive Bosch dishwasher a little over 5 years ago, worked great till now. This is NOT a warranty issue: we are willing to pay for repairs. Bosch refuses to touch the dishwasher because the sticker/plate with the model and serial numbers is missing. P.C. Richard delivered and installed it WITHOUT this info. We did not check this, who knew until NOW? Bosch also informed us that the model # on the P.C.Richard invoice was "incomplete" They would not assist us other than to give us appliance repair companies, which was no help at all, none were able or willing. Herb from P.C. Richard found a company out of Agawam willing to come to CT, but they said if it needed parts, they may not be able to get them without those numbers Of course, we would still have to pay for the service charge. Called P.C. Richard back, again, and was given the "we can't/won't help you further. Good luck" response. P.C.Richard sold us a dishwasher we cannot repair. It's a big brick under the counter. Why was that sticker missing? Why is the model number on our invoice incomplete? Did they sell us a refurbished appliance as NEW? Did they sell us one from the "grey market" on the sly? I also found out that there is a statute that makes it illegal for a company to remove this info. Shady. Beware! A warning to others to check for these stickers when you buy any appliance, even from a dealer. read more

Great customer service worker, Genesis was very polite and helped with all our needs, we had no issues getting through our process and she was a delight!! read more

I went in today looking for a new mattress for my mom. Jerel was super helpful in helping me pick out the perfect one for her. He also helped me pick out 2 new pillows! He was very knowledgeable about not only the mattresses but the other items I had asked about in the store (TVs and a BBQ smoker). Strongly recommend seeking him out for any appliance or mattress needs! read more

The salesman at the Newington store, Chris S. was excellent. He was very knowledgeable and patient. It's always a pleasure to shop there when Chris is there. After looking at the many washers and dryers on display I chose the Samsung front load washer and matching dryer with pedestals in champagne. The color was beautiful and both are easy to understand, plus they had an app for my phone so I would know when they are done. The delivery and set up was great, it's nice to have experienced delivery people that know how to set up your appliances. I am very happy with the Samsung washer and dryer, they are quiet and efficient plus easy to understand, I love the steam feature for wrinkles. P.C. Richard's in Newington is the only place I buy all of my appliances, they have outstanding service and delivery, there are many appliances on display to chose from and you can't beat their prices! I have attached a photo I took in the store of the Samsung washer and dryer I purchased, the pedestals are not shown. I hate spending money but when I have to I always go to P.C. Richard's in Newington because I know I will get the best product at the best deal. read more

P.C. Richard & Son - Samsung front load washer and matching dryer, pedestals not shown. - Electronics Near Me - Newington, Connecticut

I purchase a lot of appliances for our houses and this place always has the best selection/ service

I didn't want to go here but they were only store with the washer I wanted. Delivery guys took the old washer but when my husband and I went to replace the old tub liner with the larger tub liner they became impatient. Unfortunately that led to us messing up the tub install so when they put the washer in the tub it was way too close close to back wall. Now we have to move the washer ourselves, put in new tub liner and re-install washer. And they scratched the wall during installation. read more

PC Richard & Son services all of the appliances that were transferred to us by the builder for our new home. In that time they have repeatedly made it challenging for us to transfer the builder's name to ours on the warranty, making getting service more complicated. Recently our washing machine broke and they could not get someone out for ten days. We lost power five days ago and the resulting power surge broke something electrical in our refrigerator. We could not get someone out for four days, and when the technician did arrive, he came without any of his tools, so he could not definitively diagnose the issue. I find that pretty unprofessional. We are now told it will take an additional four days minimum to get the replacement part and a technician out, so we will have been without a fridge for just over a week. We were told we were eligible for a loaner fridge, but that we would be responsible for picking it up and dropping it back off. That pretty much guarantees that no one can actually take advantage of that offer - who has the muscle power and truck to haul and load/unload a full-sized fridge? I am 8 months pregnant, I certainly can't lift a fridge. I am really disappointed in the amount of money and time lost between washing our clothes elsewhere, and buying endless takeout since we can't keep any cold food in the house. Update two days later: we have learned that the same technician ordered the wrong part for our fridge because he did not bother to check the model number. My husband has called countless times trying to get this issue addressed. They can't seem to understand that they still have the builder's number and address on the account no matter how many times we ask them to fix it. We are incredibly frustrated and still without a working fridge. read more

Went in to look at sound-bars. First off, we came in no one even welcomed us let alone came over to help .. secondly, they had an awful selection. And third off, I can't play them like I want! The salesman came over to me finally. Only after I turned up the volume on one of the sound bars..He gave me this nasty look and looked irritated..How am I supposed to know which one I will buy? I even told him that.. He just laughed at me, which was odd.. so I left. Sad part is I would have definitely grabbed a soundbar that day if I actually got some help instead of being harassed read more

These guys are awesome. Especially Chris Stupinski. I ordered $75,000 worth of high end appliances and he was very responsive before, after and during the sale. read more

I ordered a nearly $9,000 Miele refrigerator, which included installation and haul-away of the old fridge. Someone named Joel (aka "User STR38M") contacted me to verify the new unit would fit our existing space. After we worked through that, Joel informed me there would be an additional $200 charge to install the new fridge and take away the old one. Oh, and it had to be paid directly to the driver IN CASH (I have all of this in writing, since we communicated by text). I asked Joel for his supervisor's name and phone number, which he refused to provide. Next, I called their customer service line and was told by the woman, "I've worked here four years and I've never heard of an additional cash charge that you had to pay at delivery." Yeah, that's because JOEL IS A SCAM ARTIST. He must have something going with the drivers where he gets unwitting customers to pay an extra amount and then they split the free cash? Anyway, I told the nice woman to please cancel my order. If you enjoy getting held up by a petty thief, by all means call PC Richard for your next appliance purchase. Otherwise, shop elsewhere. read more

P.C. Richard & Son - The scam begins. - Electronics Near Me - Newington, Connecticut

I bought a refrigerator and dishwasher a month ago. All the sales staff were very helpful and delivery was great. Plus there is a huge selection of appliances (large and small). I also bought a blender and a dehumidifier. Also very good prices. The other appealing aspect is they have their own service. read more

Bought a Samsung Refrigerator last September now the from panel is not yet delivered. Until now they keep promising it will come in he warehouse but until now only promises. Bunch lying salesman. Cant keep up with the promises. They keep blaming Samsung. But why give customers high hopes. read more

A quick review for a quick trip. I'd never been to PC Richard and Son and some of the reviews here made me unsure if I wanted to give them my hard earned money. They had what we wanted (a Samsung flat screen tv) at the price we wanted so we bit the bullet and went. I was so prepared to fend off annoying sales folks but I'm happy to report the most annoying thing was the cologne on one of the sales guys. Whoa! It was an eye burner. We found what we were looking for (that it was in stock and easy to find was sweet). A sales guy offered to ring it up right there in the TV section. He even pointed us to a much cheaper HDMI cable than what we were holding. In and out in 10 minutes without any pressure to buy or pressure to get a warranty. I will definitely shop there again when the need arises. read more

I really have enjoyed my interaction at PC Richards. I recently purchased an entire kitchen full of appliances and the experience was great. They carry quality, high end appliances that you can't find in many local places. I am very happy with my appliances, their installation, and delivery. I look forward to shopping there in the future. read more

Great to deal with. I had a washer that was under a parts warranty. No need to get into that mess. Well !! Jordan helped me purchase a new one . I walked away feeling like someone does care . Thank you Jordan. read more

- PC Richards is absolutely our go-to place for appliances. We have been working with Chris for years and he has consistently exceeded expectations! We have bought or remodeled a number of properties over the years so our appliance needs have been greater than most. Chris doesn't try to up-sell but rather gives you the best options for what you need and for your budget. He saved us a few weeks ago- we had a tenant that had a fridge failure. We found out on a Friday afternoon and Chris had a new fridge delivered the next day! Additionally, we just splurged on a Wolf range- we expected it months from now and somehow Chris got us one months ahead of schedule. We value the expertise Chris brings his knowledge. He even had ideas for us when we were remodeling a kitchen. By far, he is the best appliance person we have ever dealt with. Also, if you do have an issue with an appliance after delivery, Chris is a phone call away. We do not shop for appliances anywhere else because of the excellent customer service and selection! Thanks for being there for us and making our busy lives all the more easy! read more

We purchased and had delivered a small chest freezer. After the delivery driver left I noticed there was a back panel missing. The freezer was already unpacked when the truck arrived so I believe it got missed during unpacking. I called customer service and after being put on hold so they could check with someone I was told "oh, some freezers do not come with the panel". That is absolutely wrong. They just did NOT want to deal with it so they lied! Seems silly, this type of customer service. Needless to say they have lost us as a customer. read more

Just purchased a new LG refrigerator for a difficult to fit space. PC Richard's appliance department was recommended to me by two friends. Store Manager, Tom Stagis, impressed me from the get-go by offering a small replacement refrigerator in the event my failing fridge failed. He set me up to get the refrigerator ASAP - which was what happened. He went out of his way to set up a rebate from Eversource. There was no pressure and he was responsive to concerns. The refrigerator is working well and looks stylish. read more

I'm not sure that any of the places that you buy appliances now are 100% without issue. Having said that, I just purchased a new refrigerator from PC Richard and the whole experience from beginning to end was not pleasant. I will say that the management is very professional and responsive, and did compensate me for the fact that the delivery people could not hook up my ice and water to the refrigerator. They refunded me the cost that I had paid for the installation And were very apologetic. The sales person did not use the correct installation code. Therefore, the people that were delivering had no idea that the refrigerator needed to be hooked up. When they called to tell me that they were coming, I'd let them know that they needed to get copper tubing. They showed up almost 2 1/2 hours later and told me it was because the hardware store was so far away from my house. Then they told me that they could not run the copper line because my pipes were behind drywall and spent another hour and a half talking on the phone with their supervisor. I finally told them that I couldn't wait any longer and just to deliver the refrigerator and I would worry about hooking up the line for the ice and water later. The delivery person who was supposedly a licensed plumber per multiple conversations with people at the PC Richard store actually was not a licensed plumber. He asked me if I had pliers so that he could disconnect the old refrigerator from the water source. He did not have tools on the truck or at least the ones he needed to do the job. Now I am going to have to hire a plumber to do it. He ended up cutting the line on the back of the refrigerator so even if I wanted to hook the new one up to the plastic line, I could not. I just want to emphasize that the store management was very good and responsive though. The world we live .... read more

PC Richard was excellent in understanding my measurements and finding the refrigerator that would fit the space for my mother in law. Andy Chernack is a fantastic salesman and I will use him for all of my appliances that I need in the future. He was kind and patience with this purchase. read more

I had a great experience in the store with Charlie but I have been waiting around all day for my delivery based in the window I was provided.... called multiple times to see if they would tighten up the window but kept getting the same timeframe. Finally my window came and went... no heads up, no out reach, just an assumption that my time and plans were not important. I called the store and they gave me a different time frame but by now I cancelled plans during the day that I could have followed through on and now have to cancel plans for tonight based on the revised time. It is two weeks before Christmas... I have a ton to do. I am pissed that this company made a change in what was originally a 5 hour window and the new window starts AFTER the first window. No basically waiting all day and still no delivery. The prices are not better than best but it others. Definitely not worth the poor service levels and disregard for my time. Never again pc Richards. *** update: John the store manager called me because he heard I was not happy. Told me he would like the delivery people to communicate if there are going to be late. Not sure what he hoped to accomplish with that call because clearly that would be a fair expectation to communicate changes to a customer. Not impressed. Even more convinced this is not a company I want to give my money to read more

I always thought this place would be closed every time I returned. I don't know. It's something about that location that gives me that impression. I always try to go there for the steals and deals. I've come out with DVD players for dirt cheap, iPod docks for amazing deals, and mini refrigerators for amazingly low prices. I call PC Richard the Best Buy "On the Hush Hush" that has cheaper prices. Correct me if I'm wrong? read more

P.C. Richard & Son has a wide selection of items to choose from whether its ACs or TVs. Problem is, everything is always "on sale." Sales sound nice, but it is deceiving when trying to decipher between which products are a good deal and those that are garbage that need to be moved through, what many will fondly call, fire sales. See, I really don't mind paying a little more for a quality product, but in this place it gets tough with all the shiny sales signs screaming in your face. We have had luck there thus far overall. The sales staff can be quite smothering at times though. They are the typical "furniture salesperson" type...sorry for the stereotype. I prefer my space when I am trying to determine what I want to invest my hard earned money in, so when we tell them we are all set for now, they do tend to respect your space after the second confirmation that you "are just browsing." Don't you worry though, good thing is when you actually need them, there will be several nearby to assist you. Upon checkout, they try to up sell you, like every salesperson does so no fault to them. You need new wires right...how about our warranty plan...and oh boy...that surge protector is really important. All legitimate in their own way, except their surge protectors will run you close to $50 when you can you buy one at the local Target or other like stores for around $20. Nothing hugely unusual about the store, they appear to keep it clean. Everyone is very friendly, and they even bring your goods out to your car after the transaction is complete. I never know if they expect a tip for that though?! I struggle in general with stores where employees are paid through commissions as it tends to create a certain type of environment - like a kettle of vultures waiting for the cars to clear so they can get at their road kill. Enough said. I am sure I will return again. read more

In the last year we have purchased over $10,000 in new appliances from PC Richard. Our salesman Bobby asked us what we were looking for and gave his suggestions and helped give us the kitchen we have dreamed of. Our $3,500 Samsung Fridge has had issues since we got it and PC Richards was always there for us and went above and beyond quite a few times. After the third time we had issues we called Samsung about the issue, they sent out their own repair person who actually made things worse. We called Samsung again and they offered to replace the fridge for us, we were happy until a week later when Samsung called again and said they declined to replace the fridge. We were MAD. Went into PC Richard and told them what happened and they asked why we didn't go in earlier to get them involved. They worked their magic and the next day Samsung approved our replacement. Again they went out of their way to make us happy. Thank you Bobby, Rich and Tom for always taking care of us and making sure we are happy. When we purchased everything we got a great deal, but now with all the support and help they have given us we feel we got an even better deal! Now when I need something I will not hesitate to shop PC Richard first. read more