This review reflects the online experience only. I did not visit an Ashley store. That said, I was satisfied with my purchase. The storage unit was a bit pricey but came fully assembled, so to me it was worth it. The only negative experience was that on the day it was supposed to be delivered, it spent the whole day traveling around in the truck only to be returned to the warehouse and delivered the following day. But that's a FedEx home delivery problem, I suppose. read more

Never again will I buy from them Twice they screwed me The sent a smashed table twice did not ever give the credit I paid for both read more

I would never recommend anyone to shop at this store. we have had a terrible experience with management and their return policy or even customer satisfaction. I purchased a bed that was very poor quality. technicians came out to install and did not even put the support beam in which was bent and scratched my hardwood floors ripped several holes through my $4000 mattress when I called the manager all they wanted to do was keep sending out technicians they would not even replace with a bed frame to help me at all. The manager was very rude and I would never recommend anyone to shop and experience what I have gone through and terrible quality furniture !!!!! read more

Ordered a bedroom from Ashley's Newington store. A month later they delivered my furniture and that's where the nightmare began. The delivery guys were very careless and scratched up our newly refinished wood floors, nicked our wall, and assembled our dresser outside on our muddy front lawn. They didnt bother putting our fireplace TV stand together and 2 out of the 4 pieces of furniture were damaged. Not to mention they tracked mud throughout my house and repeatedly declined my husbands offer to put a blanket down to assemble the pieces on to avoid damage to the floors! They quoted us a 3 week turn around time for replacement pieces. We were offered a $100 credit for all of this headache. After sending pictures and numerous emails back and forth we decided to cancel the order and had to pay 25% restocking (came to about $327). NO ONE from Newington location bothered to contact me. I will never shop at Ashley's again. I'll stick to WAYFAIR for my set! HUGE DISAPPOINTMENT!!!! SUBSTANDARD CUSTOMER SERVICE!!!! read more

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I am so disappointed in my shopping experience at Ashley's. My mom and I walked in looking to buy a couch she saw online. When we arrived no one greeted us, we literally walked the entire store until we finally found the couch we wanted. We walked up to the help desk where 3 employees were sitting and we asked them if anyone could help us make our purchase. A man came over to us, didn't greet us, was in a full blown conversation with someone else, and then finally asked us what we wanted. We showed him the couch and he said he would check on the price, but then proceeded his conversation with whom he was talking to earlier. We waited and waited and waited. Finally we went back to the help desk and asked if someone else could help seeing us how this person was not interested. Later on the man came up, raised his voice, and said "I was looking for the price", even though he hasn't mice. I was going to respond but before I got the chance he turned his back on us and then continued on with his conversation of all along! If my mom wasn't so in love with the stupid couch I would have left immidiately. But my mom insisted we get it. It took a while but a lady name Patti finally helped us. Patti was really nice. read more

Ashley Store - Furniture Stores Near Me - Newington, Connecticut

Disappointed with Ashley's.. waited all day Saturday on a bed we ordered after waiting a month for it to get in the warehouse and they never delivered. Called and said we never confirmed delivery even though voicemail they left said no need to call unless wanted to change delivery date. They want to charge us another delivery fee for the delivery that never happened!!! Makes no sense. We just bought a house and was planning on furnishing our house with the company and will no longer be doing that . Also, horrible customer service the guy we talked to did not care to resolve issues and said nothing he could do. Eventually after telling him more and more about his customer service he said he would do delivery for half price? Again why?and what happened to there is nothing we can do? It was their miscommunication not ours! I will not recommend them and will be not using them again. read more

I was on a budget and wanted to buy American. I told the salesman what i had to work with and at first he showed me the backroom that has dent and scratch but nothing i was interested in. then he took me over to the price range i could afford. It was by far the best bed i've slept in, i though because of the cost it would be junk in no time, wrong! i sleep excellent, back paid has let up and i'm a happy camper. the salesman was very helpful and didn't try to upsell me. check out was easy and it arrived on time dispite the 'supply shortage'. I sent my cousin there last week to go look at mattresses. we will not buy made in china, bobs can't keep their junk. i'll be back for more shopping there! read more

My wife and I needed new living room furniture and we went here. Before we even went to store we knew exactly what we wanted and filled out all paperwork on the line and got approved for financing. Went to store walked in and in 10 minutes found set and and started paperwork for purchase. An HOUR and a half later we were done . read more

Absolute worst customer service I've ever experienced. I set aside the incredibly awkward interaction when making the initial purchase (I heard way too many intimate details of the sales person's life) because I finally found the right sleeper sofa. I waited the estimated two months to call about delivery date only to find out the order was delayed an extra four months. And I hadn't been notified bc the sales person no longer worked there. It then took several calls (only one call was ever returned of the four or five they promised) to cancel the order and waive the fee. I had to hand hold the process since each person I spoke with was content with telling me a manager would call me back. Don't bother being tempted by their products, the customer service and eventually never getting a product is not worth it. read more

On 9/1/23, I purchased the king size Hyanna bedroom set from the Newington CT Ashley home furniture store. I spent a total of 999.99 on the platform storage bed with drawers. The order finally came in on 10/28/23. I was informed that I paid for delivery and installation. The 2 individuals who installed my bed initially, did so incorrectly. Ashley uses a privately owned random company for their deliveries. They "forgot" to install the center beam to support all of the terrible quality slats laying horizontally. I was told this bed did not require a box spring, so our mattress was placed directly on top of the bed frame. The 2, 1inch by 1inch pegs to support the center of the bed made holes in our mattress and scratched our hard wood floor. My boyfriend(200lbs) and I (145lb) were sleeping in a large dip. I reported this initially on 1/19/24. I was told to lift our mattress off and take photos and videos of the issues. After receiving the photos, they sent a technician out and this man was not able to repair our bed at the time of this first initial visit. He did not bring any new materials with him. We booked an additional visit. This time, the technician new slats with them. They removed the old slats and the technician who came out said "The installers must have been crazy to leave the bed this way". He installed new slats, left the old ones for us to discard on our own and installed a very thin two pieces of "wood" as a center support beam. We accepted this, thinking okay- now the bed is installed how it was supposed to be. Now it is March and yet again with just a small movement in bed of tossing and turning over, we hear a loud drop and it sounds as though the bed will collapse. I spoke with Bob Ahearn many times, the VP of the store and he has failed to offer me any solution except to keep having technicians out to complete the exact same procedure. Now we have slept on an unsafe, unsupportive, terribly made bed for 5 months. I have requested an alternative option be provided to us such as a metal bed frame or to return the bed and be reimbursed but this has been refused over and over. This experience has been exhausting and extremely unprofessional. Be aware of the risk you take when you make a large purchase from this store. read more

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I purchased a 1700$ couch from here , with protection plan, in August of 2019. We had a tear with the fabric and called in to use the insurance plan in January 2021. It is now June 2021 and we STILL have not received the replacement cushions . I have called Customer service and corporate and they give me the run around . DO NOT buy from here. Also after reading the reviews I see several others paid far over price in store than the online " sale". We did not get refunded for the 500$ extra dollars we paid in store , versus the online price. This business is a scam , stay far far away . read more

This Ashley HomeStore is the worst of the worst. They will lie, cheat and steal. The quality is horrible and they delivered broken furniture 4 times and even tried to sneak Showroom Floor Samples, instead of new. They refuse to refund me and said I bought it so I must accept deliveries until they get it right! Really? They sold me the Warranty...It is Worthless and they don't honor it! They tried to badger & coerce my 13 year old son, after an unannounced delivery and I was at work. This Facebook group helped me fight get my money back: Ashley HomeStore Complaints/Issues Advocacy and Resources. read more

Bought an electric reclining couch in November of 2023. Left side of the couch would not turn after August 2024. After having Ashley's Technician come out and say I needed the whole power box replaced, I waited for the part to arrive at my home. After 2.5 weeks of not hearing anything I called the store. I was told that I was called the day of the technician appointment to tell me the part needed was discontinued. I was then told they could not help me any further and I had to go through Montage, the warranty company. After being assessed by Montage's technician 3 weeks later, I was told again the part was ordered. This whole situation has consisted of stupid people who don't care to do their job. If they had the part in the first place, which I now know they did, I didn't have to go through Montage since I was within my year of purchase. HORRIBLE customer service. Would NEVER go back or recommend anyone to go there. read more

If you're going to buy any of this cheaper quality furniture don't expect much. I especially recommend you don't spend the extra money on the furniture protection if covered by Montage. They will fight you on everything and ultimately not help. I don't recommend this store. read more

I was so happy to finally buy what I thought was quality furniture. Was going in to buy a sleeper sofa. The salesman had an emergency and I was left with Tony. I saw a bedroom set that I fell in love with. Got that delivered. They did take care of the damaged mirror. I also, found a sleeper sofa to go with my recliner. After spending close to $6,000 and Weeks later when I finally received the sofa ( which I tried to cancel but, they wanted a restock fee for something I didn't have ) it was damaged and I told the guy I think it's the wrong color. I went away on vacation. Then I was ill. 3 weeks to the day and the couch hadn't been used. I called and couldn't get through. I then email customer care that it's the wrong color. Sent pics of my recliner. They sent me gray instead of chestnut. They are more interested in collecting restocking fees than making customers happy. I refuse to pay a restock and I want what I thought I ordered. They are real sneaky there. It even took 1 hour to write up a sales slip. I should have ran .... But, here I am with a couch that's the wrong color. I did call my credit card company. They reversed the charge for now. And, started a dispute for me.... There is no customer service here. Bob the Vice President is a joke! I'm a commissioned salesperson. I get my quarterly check this Friday. I still want a new dining room set and coffee table. That will be bought elsewhere.. read more

Ashley Store - Wanted Chestnut to match the recliner. Got Gray... - Furniture Stores Near Me - Newington, Connecticut

I would give this place zero stars if I could. This is a review 6 months post purchase. First- pushy sales people. Second- you go back and forth for hours haggling until you finally say you are going to leave and then they give you their "best price". Third- I bought a mattress and bedroom set for my son who is still young and has frequent accidents. The sales rep "O'Neil" assured me that buying their mattress protector would ensure that zero urine would penetrate the mattress. After hours we finally decided to buy the full set. 5 months later my mattress is stained and when I emailed customer support they said there is nothing they can do. Dishonest- do not buy anything from here. Go to Jordan's furniture. read more

This was the undoubtedly the worst sales experience of my life. After waiting 6 weeks for a couch to be put back in stock, the delivery team couldn't fit the last piece through our door, despite our home fitting the specification ASHLEY provided us. However, they also refused to attempt our back door entrance because it was 5pm on a Friday and they wanted to go home. So they refused to leave the couch there. We return to Ashleys to sort it out and they inform us we not only are expected to pay the delivery fee, but due to their incompetence, we need to pay a 30% restocking fee. All because they gave us incorrect information and are a logistically incompetent company. read more

In December 2020 we bought a matching sofa, chair and ottoman. They said 12 to 16 weeks delivery, or maybe sooner. They said the long wait time is due to Covid (which is the excuse for everything now). In April, before the 16 weeks was up, we went to the store and asked about delivery. At first they acted surprised that the furniture wasn't delivered yet. Then they said the sofa and ottoman could be delivered but not the chair; it would be another 5 weeks, new delivery date May 20, 2021. That's six months since purchase date. They were very sorry, though. I should have cancelled everything but like an idiot I accepted the partial delivery of sofa and ottoman, since they assured me the chair would be delivered on May 20. Guess what? Now they say the fn chair is delayed again, maybe we'll see it June 15th. Sure I can cancel the chair for a refund but it was a matching set. They are very sorry and "will be on the lookout" for the next one that comes in, as this chair is in high demand (so they said), which I'm sure is not true. It's just a chair. They are not honest and clearly don't really care about the customer, though they said they are very sorry. Don't spend your money here or you will be sorry, too. read more

I came on Friday 2/17. I was not greeted at the door. Then my 2 cousins and I were approached by Stan- who I am sorry to say but - was he on some sort of drug or pills or perhaps too much coffee? He was EXTREMELY sweaty and jittery and talking very fast. Anyways, he apologized for not being greeted at the door and promised he'd give us a discount due to this. He gave us a decent deal on some sofas. I told him that I was still looking at a few other places - at which point he seemed annoyed. I then asked him to write down the price he said on his business card so when I came back I'd have something to refer back to. He quickly said "absolutely not" and stormed off like a 5 year old. I'm not sure if he was upset with us or he was on some sort of medication? We were then approached by another woman and told her that Stan just walked away mid sentence- to which she replied "Yeah he's rude and sweaty". I truly WAS going to come back because of the good price he gave me. But after Stan was very rude- I decided to go to the Manchester Ashely's and purchased items there instead and am currently waiting for them to be delivered. You guys lost out on a 1,400 dollar purchase because of one of your employees was extremely RUDE! And I will never return. read more

Where do I begin?! Visited the store today to purchase a mattress. I distinctly wanted the same mattress I had purchased 3 yrs ago because when I purchased at the time I was extremely pleased with the service and quality. That being said the "manager" who was helping us disappeared only to return with a whole assumption that I wanted the mattress at the price I had purchased the first one for. He repeatedly stated prices changed and he'd do the best he could for me. The conversation lasted 20 or 30 min and it was Mainly him stating how he was doing me a favor and he didn't have to. Also stating the prices on the floor were WAAAY better than purchasing online. Which is totally false because I found the same mattress for 100.00 less than "THE BEST" he could do for me! I noticed his whole demeanor when I walked in, his whole day seemed to have been shook by our presence ( it's how I felt) mind you my "kids" are 20 and 16 so it wasn't a toddler dispute. I wasn't sure if I wanted to pick up or have the mattress delivered because Enfield (the only place I could pick up) is 45 min away and i didn't want my friend driving that far. So i asked for some time to discuss it with him. AGAIN! I was told he was just trying to do ME a favor! When I asked his name he ignored me. I couldn't see His badge and at this point I was over it! I felt like CRAP!!! I never gave him a price point or asked him to price match ANYTHING! Oh and I guess I should thank him for pointing out that there might be a better option for me at BOBS or Mattress Firm! Now I'm even tossed about purchasing online and not receiving what I asked for, seeing the reviews have me skeptical. I applied for the Ashley card and have not hit purchase. AT YOUR OWN RISK!!! read more

We bought a bedroom set and mattress. Started with the bedroom set and as we were walking around started to look at mattresses. The salesperson who is also the manager started to show us different ones and we were trying them out. As I started to speak with my wife about my back issues and why we should really shop around the salesperson piped in with "you have 30 days to return it anyway". I asked "you're saying if we get it home and it doesn't work we can simply return it?". He said yes and "if you get it home, try it, and it isnt going to work, you can simply call us and return it". I said to my wife that based on that let's try it. Fast forward 2 weeks and my back was killing me and my sleep sucked. I called and spoke to the manager who said " I must have been mistaken as there isn't a return policy on the mattress but let me call the warehouse in Enfield and see what we can do because of the confusion. I called the next day and he said nothing he can do and that he never told us that we could return it. Obviously the guy just needed the sale and said whatever he had to in order to get it... read more

I purchased an Ottoman from Ashley's about 1 1/2 months ago. When it was delivered my husband noticed that all the pieces weren't there and that there were nails sticking out. I called the store the next day to have someone to come out and fix it and they directed me to the warehouse. I called the warehouse a few times and have not spoken to anyone but have left messages. I called the store about 2 weeks ago and have been emailing to get a refund on the ottoman and no one has answered my emails. I will not be going back. read more

I would give a zero rating if I could. I bought a bedroom set from them last year and the other night the headboard leg snapped in half in the middle Of night as we were sleeping . I called Ashley's yesterday and was told they can't do Anything because the one year service ended in July. They were rude and very unprofessional! I now have to go buy a new headboard. I will never do business with Ashley's again nor would I ever recommend them to anyone . read more

I remember when this Ashley store used to me a bowling place and it was fun. This Ashley HomeStore is horrible!!!!!!!! My family got a couch and it was horrible!!! The fabric is bad and it's coming out and it feels really bad!!! We had that couch for 3 years and it's horrible!!! We got a dinner table too and it wasn't that bad but I think the couches are the worst!!! They are not even that comfy and when you sit on it it's uncomfortable!!! When you let them order it to your house it's so stressful and they basically never call you and it's always late and they basically lie to you when it's about to come ! I really want this Newington store to be done like I want hype bowling place back!! It's just HORRIBLE NEVER COME HERE !!! Because you will be WASTING YOUR MONEY!!!!!! read more

I would give them a negative star if it was an option. My daughter ordered some furniture at the new Ashley store in Milford CT. One of the items a large sectional sofa with a large matching ottoman. When they delivered it, wrapped in plastic, she noted stains on many of the couch sections, both front and back. The driver noted it and said they'd either exchange it or send someone to clean it. When she followed up, she was told that since she accepted it, there was nothing they could do! Keep in mind she also purchased the extended warranty!!! Finally, after a lot of time and aggravation, both on the phone and in person, she found someone who was willing to replace the stained sections. In my opinion, this shouldn't even be a "thing"..... You are delivered a stained, yet brand new, piece of furniture, extended warranty or not, there should be NO question about the store making it right. Just a head's up warning you not to shop there, EVER!!! read more

If there is zero rating I would have give that. Bought open floor leather recliner couch as price and condition was perfect. When it arrived delivery person and me noticed big deep scratches. I did not want to accept the delivery but guy said someone will come down and fix it right away. Called the store and texted the owner Sami about this issue. He replied he will call us next day however no call or text message. Then I texted him again after three days and the sales person Kelly who sold the couch contacted us saying since its a floor model we can't do anything. I replied even it a floor model does not mean I can accept the broken piece and when we made the purchase it was fine. Then he said let me talk to Sami and get back you. Its been a week since we raise this issue and it seems no one at store give a thing about it. Now leaving me no option to file a claim in small court regarding this. I just gave three day notice to owner Sami to resolve this issue or I am going to small court to get this resolved. read more

Ashley Store - Furniture Stores Near Me - Newington, Connecticut

Bought furniture, purchased warranty, product needed to be fixed, on phone for repair, letter stating more info needed, pic sent, on phone again, said they would process, NEVER TO BE HEARD OF AGAIN!! Warranty dept giving run around and been 3 months! WILL NEVER BUY OR RECOMMEND THIS STORE AGAIN...GOT BETTER FURNITURE AND CUSTOMER RESPONSE FROM WAYFAIR! read more

If I could give this company zero stars I would. Our delivery drivers were unbelievably rude and smelled of marijuana. They didn't deliver the couches and barely even attempted to move them into the house. When I called to complain, the V.P of Operations Bob Ahern was also extremely rude. I can see why this company has such poor ratings as the poor customer service certainly trickles down from the top. They have a better business bureau "F" rating. Never ever will I shop here again and I will go out of my way to ensure I warn as many people as possible of their unbelievably poor service. read more

Ashley Store - Proof - Furniture Stores Near Me - Newington, Connecticut

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Their furniture is nice, but the shopping experience is miserable and the exchange policy listed online is not honored at this sales office. My advice is to go into the store so you can see and feel the furniture, but save yourself money, time and headaches by making your purchase online. And check for yourself if it is available online because the store told me the pieces I wanted were only available through a store purchase, which is not true. Details: After wanting to exchange an item, I have had a terrible customer experience with this sales room. They are not problem solvers. They did not return phone calls when they say they would (not even the manager.) The sales person I worked with made his sale and then did not assist me afterwards. The decision makers wouldn't talk on the phone personally - they made their receptionist talk for them. They were all around terribly unprofessional and frustrating. Finally, I found the pieces I wanted online for $1000 less than what this branch quoted me. (For a 3 piece sectional this office quoted close to $2000.) This store sells a 5-year warranty for $249, but the same warranty was sold to me for $99 through the online store. This store could not match the online prices. read more

Horrible experience. Waiting for 4 weeks still missing furniture. Also charge you even though they dont have the furniture. Then even delivered the wrong furniture. No phone call, no returning calls. Absolutely horrible place to deal with. Pay with a credit card so you can do a reversal if needed. DO NOT SHOP HERE Update; 1/18/17. Still no phone call still no furniture. Pay with a credit card. You will be surely placing a chargeback. read more

It seems I'm just adding to the terrible reviews, but they're still at 1.5 stars and that is a grossly high rating for this store. I purchased a protection plan with my couch and they completely lied about what was covered. They essentially stole my money and it's amazing that they are able to continue these business practices. read more

Sheila, Tyara and Steven were awesome. My boyfriend and I purchased a couch in February which had since had some damage to it. We couldn't get the claim submitted online. Sheila and Tyara were so helpful and sweet about helping me. All three were amazing. Please buy them some Jersey Mike's!! They're great employees! read more

Went to them on Sunday (48 hours ago) and paid for a $1000 diningroom set and made it VERY CLEAR I need it by Friday. Was told by sales rep Patricia Fanelli that it was in the warehouse and shouldn't be any problem. Verified with order processor behind counter and she said it was in their warehouse and set up delivery for 11/9 and that shouldn't be a problem. Today I get an email saying they don't actually have the set and will contact me on 11/9 to set up a delivery date. Do not trust them!! My first and last experience with Ashley!!! I planned to get a bedroom set from them as well in near future and other furniture for our new home. Seems smarter to pay the extra $ and go (across the street) where you can trust the business. read more

I'd give ZERO STARS if possible. I'll keep it short and sweet we found a sofa we liked online. I called this location to confirm they had it in store. According to the man on the phone; not only did they have it,but in the color we wanted. So we left New Milford and drove straight there. We were accosted the moment we walked in the door to the point of me being irritated, and my husband advising her that we were all set. Her persistence became infuriating to which I finally told the woman "not to be a pest". Then to find out we were lied to as they didn't have the couch we were looking for at all, never mind in the color we were looking for is even more irksome. Please don't tell people whatever they want to hear just to get them in the store. That is a firm way to ensure we will not shop with you in the future. read more

Store, may be ok, but don't buy online! Bought an entire room of furniture and decided to go another route. Tried to cancel. No customer service. Online chat says to call. Calling says "no rep is available" (3 days now). Email says to call local store if something is being delivered that you want to change. I have called the store 2x and they say they can't cancel the order. BUT, they are the ones delivering the furniture, and if we have a problem we can return online orders to the store. We have no way of ordering/changing a thing. The store acts as if they are not the same company. The funny thing is...they are. Every store represents the brand. The attitude of "not my fault" reflects a terrible business model. Wouldn't recommend this company. Will be contacting Credit Card company at this point. No other way to resolve. read more

If I could give this place zero stars, I would. They sold us a warrantee plan for $400 they did not honor. Their products are poor quality, they make extra money on warantees, and then they don't honor them. Stay clear! read more

Manager Tony is incredibly rude. Poor communication and very sketchy. Wouldn't give straight answers and doesn't treat employees well

Do not order from this store. Inside the store, they were very nice and helpful; I bought a coffee table and matching end table, when the coffee table was delivered, it was damaged on the inside. They wanted to send someone to fix it but I wanted it to be replaced, they then agreed to have it replaced. A second delivery came and this one was not in perfect condition either. It was scratched as well but not as noticeable.. BUT the top of the table was a lift top and did not sit right, I called and they said they couldn't send someone out to fix it for 3 weeks. Called to speak with a manager and none were working today. I will never be shopping here again. When I pay for something I expect it to come in perfect condition. I want to return all together but there's a 25% restocking fee.. so you get what you pay for I guess. read more

I can't remember having a worse customer service experience. Forget trying to have a reasonable conversation. I was made to feel like my business didn't matter to the owner. From start to finish, I wish we had gone elsewhere. read more

The worst experience I ever had. Bed furniture back customer service and even worse that delivery do not come near this place