Ashley Store

Absolute worst shopping experience ever and the mattress is terrible. Could've paid 1/3 of the…read moreprice and gotten a better mattress on line.

I purchased two beds from Bedding Barn on two separate occasions. The experience, both times, was…read moreexceptional. Paul was very knowledgeable and offered us various choices. I will never go anywhere else. The customer service is incredible. You never feel pressured. The men who delivered the beds were amazing, very professional and also allowed me to have the time to put the bed skirt on before they placed the mattress down.

Mattress Firm Newington- Berlin Turnpike

5.0(6 reviews)

1.6 mi

We had a great experience, our sales associate was very friendly. She worked with her lead…read moreassociate and helped us to find a good mattress match. They listened well to our needs. They offered us options within our budget. We needed a new frame and she was able to help us select a good option. The delivery was the next day. The young men arrived promptly, they were careful removing the old bed. Brought in the new frame and put it together and then brought in the new mattress. Everything went together seamlessly.

Hadi was great. He showed me a few different choices of feel to find the kind of bed I wanted then…read morefound a bed in that feel at the right price. Good stuff. Very helpful, and I got the bed delivered that same day which I didnt think was possible. That was awesome! Definitely recommend.

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Connecticut Mattress

3.0(2 reviews)

2.1 mi

Located in O'Neil Plaza in a former Blockbuster. I wandered in on a weekday, not expecting to make…read morea purchase, and had the pleasure of dealing with Gil, the salesman, who very patiently explained, suggested, and listened without any pressure to buy. After testing out practically every mattress in the store, I did make a purchase, and there was some sticker shock, not gonna lie! But after waiting about a month I received a call to schedule my delivery, and a week after that, I was lying on my comfy new bed. There was some confusion over what hardware I would need to attach an existing headboard, and then when the delivery guys arrived, they had no clue that I expected them to install it (even though it was on my paperwork). In addition, they showed up 10 minutes early without first calling, so we weren't quite ready for them, but they were very pleasant and professional. All things considered, I'm glad I chose Connecticut Mattress and would definitely use them again in the future.

All you see on TV is them advertising their big Labor Day sale!!! We went out Sunday to buy a…read moremattress because of the sale only to go there to find ONE saleswoman working!! She was helping another couple (so that made five of us in there) after awhile she came over talked for about two minutes went back to the other couple- we left!!

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Bob’s Discount Furniture and Mattress Store

Bought a bedroom set from them last year and really liked it, so brought my two kids here when they…read moreneeded cheap good furniture for an apartment. First, the reason I did not give them 5 stars has to do with the sales person. He would not leave us alone and was not a good listener to our needs. Let people shop! We were not even all the way in the door when he pounced. I told him we wanted to just look, asked where mattresses were and next thing we knew he was glued to our side the whole time. When they wanted to make a decision, we had to ask him for privacy. Then as he was writing up the order he still did not get they only wanted mattresses no box springs and tried to order them for us. The mattresses were priced well and they had exactly what we wanted at the price we wanted. Also got a table that is very nice and well built for a very good price. Delivery was exactly the date and time. They actually notified us multiple times , came at exactly when they said, were fast friendly and even helped me make room in my garage to store the items. If you want high end furniture, go someplace else. But Bobs is exactly what they advertise and for the price you get a good value

I was in the market for a couch and when I entered the store, an associate named John approached me…read moreimmediately. I told him I was just browsing and didn't need any help. He proceeded to awkwardly follow me around the store. I was trying not to make eye contact with him bc I didn't want to engage with pushy sales tactics. It got so uncomfortable when he kept bothering me multiple times when I was trying to browse in peace. It got so uncomfortable I just walked out of the store and I will never return.

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Metro Mattress - Newington

1.0(2 reviews)

0.5 mi

When I first went here to buy a mattress, everything seemed okay. The sales lady was nice and…read morehelpful. I picked a bed and it was delivered. Two weeks later I had to have surgery and found the bed too hard to get out of as it was sinking more than when I laid on it in the store. I went back to the store to exchange it. The same sales lady was there, still very polite. I picked a bed that was less than the original one. I was told there would be no refund for the difference, plus they wanted me to pay a $100 restocking fee? Excuse me? I asked why that would be and she stated all sales are final. I could exchange the mattress within 30 days but get no refund for any price difference. That was not stated to me when purchasing, or I would have gone elsewhere out of principal of that being bad practice. She tried saying she told me, but I know she did not or I would have left. Mattresses are expensive and a long term investment, so I would have gone somewhere with flexibility, like most other places. She showed me the one LITTLE sign stating all sales final hanging on a random column in the store, in small print. Not at their desks where you are paying, or even facing the mattresses you are trying. Somewhere you wouldn't even notice it and can't see from where you sit to do the paperwork and pay. She also said it was noted on the receipt, the thing they give you AFTER you pay so it's already final! I was not happy, so instead of refunding the difference they gave me items to make up the difference (sheets, pillow). I would have preferred my money back. I will not buy anything from here again knowing this now. I need a new mattress for my daughter but definitely not from here. Be careful if you choose to buy from here.

My experience is similar to that of the previous reviewer. Everything was fine during the initial…read morepurchase. Staff were pleasant and helpful, but not pushy. When I was trying to decide between two Chatam & Wells mattresses (I had come to Metro Mattress because they carry the brand), the salesman suggested that I purchase the less expensive one, and then, if it proved unsatisfactory, exchange it for the more expensive one. He didn't exactly explain that the exchange policy stipulates that you can only exchange a less for a more expensive mattress, but to be fair, that was implicit in his advice. Nevertheless, I went with the more expensive one. Delivery was okay (though I did not receive the sheet set that was supposed to have been part of a Labor Day gift package and no one returned my phone call about that). But after sleeping on the mattress for a week, I decided I had made a mistake and began researching other brands. Eventually, I found one that sounded perfect, which was on display at Macy's, and resolved to go check it out. I had read online that Metro Mattress would charge a restocking fee on a return, but that was okay with me. To my horror, when I read the (very) fine print on my receipt, I discovered Metro Mattress does not accept returns!! It's my bad for not having read the agreement more closely - though the salesman never mentioned the no-return policy, which is out-of-line with most other retailers. Had I been aware that the mattresses could not be returned, I would have looked elsewhere before making a decision. Very unhappy experience!

Metro Mattress Newington CT inside - Chattam & Wells mattresses.

New Metro Mattress inside Newington CT store.

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Shop Tempur-pedic at Metro Mattress Newington CT!

American Freight

2.6(5 reviews)

3.8 mi

This is our second time coming here to buy appliances for our rental properties. They have been…read moreamazing!! Mayra has helped us both times and she is very helpful! I would recommend them to everyone!

I'm writing this review on behalf of my mother in law... About two months ago she went with her…read moremother to pick out a sofa set, once they decided which set to go with they called the store to make sure the set was in stock which they were told it was and that she would set one to the side for them and they paid in full to make sure it was held for them and told the woman that they would be there to pick it up in two days. On the day they went to pick it up they arrived at the store and was told by the "manager" that the set was sold and he was very dismissive towards them! Never apologized or even tried to make the situation right.. How do you sell something that was already paid for?? Doesn't sound very professional or ethical in my opinion smh

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Relax The Back

4.7(14 reviews)

7.4 mi

I was looking for a zero gravity chair and went in with a chair in mind. Although I liked it when…read moreI tested it in the store, Jesse suggested that I try another chair that might be a better overall fit for my height, and he was right. They had a nice selection of styles, so I was able to find one that looks as great as it feels. Nothing beats being able to try before buying and the expertise of people who do this for a living to help guide you. 5 stars.

Who knew a stroll after dinner past this location would end up a real treat. My husband and I went…read morein after I saw the sign on the window about getting fitted for a pillow. I've been researching ways to support my sleep and just wanted to see what tangible options I could explore. The store is under new ownership and the new owners are the most pleasant people. Julian, Dee Dee are new to the area and were so informative and Juan from corporate also educated us. We were able to demo the leather Zero gravity chairs, the office chairs and then the massage chairs. There are so many options. We never think of our backs until there is an issue and I saw this place as a preventive as well as a supportive necessity. The value is an investment and my husband and I are considering our needs. He walked in tired and some foot pain and walked out saying he felt energized and no more foot pain after a short demo. I suggest people to stop by because you never know.

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US FURNITURE

1.9(34 reviews)

0.1 mi

I'm not a big review person, but feel the need to write one for this company…read more We ended up at their Newington showroom on a whim late one night (saw an ad for a couch they had on sale for my boat). While browsing we stumbled onto a large modular sectional that we loved. We needed furniture for an addition on our home and this would fit perfect. We had to get some measurements of the room before we could pull the trigger but after a couple days we came back, figured out our layout and made the purchase. We were given a 4-6 week lead time, however after the purchase we stumbled onto the Yelp and BBB reviews. Oh boy!!! It seemed to be mostly 1 star and lots of complaints of long lead times, damage and getting the run around. We held our breath but began preparing for the worst case scenario. At exactly 5 weeks, we got the call for delivery (7-2 window). Later that day my wife was texted the delivery window is 7-11 and they would call 15 minutes out (which worked perfect for us). This morning they called at 6:45 and were in the driveway at 7 on the dot. The delivery guys had everything wrapped well, in the house within a half an hour, assembled, garbage removed, and even had a few more pillows than we expected to get. Everyone's experience is different, but I did feel the need to post ours, as after the delivery this morning, we are more than pleased with this company. They even threw the black panther statue on the ottoman in my photos because my wife loved it! I will most be getting that other couch from them as well, and would recommend them based on our experience.

Worst customer service I've ever received in my life. 2 separate occasions ( after the first…read morehorrendous experience we heard some decent reviews from ppl we know and tried 1 more time ) They will simply LIE to you. My first order was nearly 5 months late AND came with 6 wrong chairs, when asked about replacements we were told it would be at least 3 months. My current oder was quoted as a 6 week deliver time, appears it will be more like 14 weeks. The entire staff is disingenuous and will tell you whatever they feel is necessary to get you off the phone. Multiple assurances of delivery time periods come and go without any valid reasons. I wouldn't recommend this business to ANYONE

Broken piece that fell off couch. Still waiting for special order to come in

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Loveseat

Raymour & Flanigan Furniture and Mattress Store

2.4(47 reviews)

0.3 mi

I've been shopping there for many years, spent thousands of dollars and never had a problem until…read moremy last visit. Bought a very expensive couch. First delivery: leg cracked. Never took it off truck. Second delivery: same thing, different leg, big gouge. Again, never took it off truck. Still waiting for their promised call to arrange a third delivery or refund. Very frustrating service. I'll revisit this review when they get their act together.

Horrible refund process . Service was good. Just the refund…read moreprocess is horrible . I canceled an order because of the old system have to wait for. Paper check. After canceling the order it took management a week to actually process and request a check

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46 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Charlotte H.

9 years ago

So far I'm a huge fan. When we went to the Newington CT store, we were not followed, annoyed, accosted or any of the other obnoxious behaviors often seen at furniture stores. It probably helped that we knew exactly what we were looking for. Jimmy Flores assisted us and came up with exactly the same price I'd calculated on line. We received the promised call re: delivery date and time; and in fact got a human follow up to the robocall being sure we got the robocall. So far so good. Our delivery time was 1:30-3:30 pm. The truck arrived promptly at 3:30. The men were polite; one being a bit more knowledgeable than the others, and assured the others they could indeed assemble the bed frame around our Select Comfort bed. All the pieces looked beautiful. They put quilted pads down to protect our wood floors as they assembled the furniture.The only issue we've discovered the morning after delivery was that the side rails of the king sized bed were installed upside down (the finished edge facing down). I called the customer service number that was provided on our original paperwork from purchase. Said number was out of service. I thought this was the start of my journey into a dark hole. I called the store and emailed the customer service dept. I was quickly assisted by a lovely young lady who was able to schedule the repair for next week. I'll reserve the 5th star until that is successfully completed. read more

H G.

9 years ago

The very first time Ashley Urbanology Collection was introduced I was impressed. This collection is sleek, stylish, and commands attention. I was immediately drawn to the Ranimar Dining Room Table set with the bench seating. It has that industrial loft look, and enough room to seat a party of eight. I decided to visit the Ashley Homestore in Newington on Costello Road. I was impressed by the fact that I could look around for a while without being badgered. I knew exactly what I wanted, and thankfully I met Mike Register, a salesperson who could feel my vibe. He knew the product, and suggested several ways we could mix and match to achieve that loft look. Mike spent a considerable amount of time with me, since I was also interested in lighting and dining room servers. I didn't have my room dimensions and Mike ensured me that they would make sure it worked. Another associate, Dan Bezubik assisted in pulling up room dimensions on the computer. Once I purchased the furniture, I called my contractor and remodeled my kitchen and dining room to accommodate my new purchase. It's beautiful, and I'm very pleased. Thanks Mike for seeing my vision. I will come back and make future purchases. Mrs. G read more

Alyssa G.

10 years ago

My grandmother and I went to Ashley Homestore on January 2, 2017 after having a horrible experience with a different furniture store. When walking in we were not bombarded by a salesperson which was nice as we were able to browse the store and see what we liked most. My grandmother and I are currently selling our home and moving to a mobile home so we were looking for a small dining set, small couch and love seat, and a narrow recliner. After finding some great pieces, we got to meet the showroom floor manager, Rondell Lauray, who was extremely helpful and worked with us on pricing. He was very patient with us and kind. When Rondell had to deal with a situation in the store, Jonathan Rome, a home furnishings consultant, helped us with the rest of our transaction and he was as well extremely helpful and knowledgeable about each piece of furniture. I could not recommend both Rondell and Jonathan enough as they made our experience shopping at Ashley Homestore very satisfying and enjoyable. My grandmother and I were extremely happy with he customer service at Ashley Homestore and ended up getting some great pieces for our new mobile home at a great price! read more

Stacie D.

10 years ago

First off, everyone is super friendly and no one stalks you around the store like other places. My husband and I purchased a sofa and love-seat set. Later that day, we found the same set on their website for cheaper. We called them and they matched the price for us immediately and asked us to come back the next day to re-sign the paperwork. Then, after we got off the phone with them, I found a promo code to use on the website that gave us an additional 15% off! We printed what we saw, brought it with us the next day when we went to sign our new paperwork. They printed new paperwork (again, third time!) and gave us the additional 15% off with no hassle, no problem. They made the process so easy and accommodating. We will definitely be back! read more

Heather M.

315

10 years ago

The store is beautiful! Can't believe it used to be a bowling alley. The staff is so attentive but not too pushy. The furniture lines seem to have gotten a major update! I was really impressed with Lisa. We bought a bed and mattress and got it within a few days because everything is in stock. She worked hard to get me approved for enough credit to buy what we needed. Super sweet and personable. We definitely plan on returning to get everything else we need soon! Highly recommend if you hate furniture shopping and just like to get in and get out, this is the place! They make it very easy! read more

Cheryllynn W.

10 years ago

I had a wonderful shopping experience at Ashley Home Store in Newington Ct. All of the staff were very attentive and thorough. They made my husband and I feel comfortable. I came into the store with the intention of purchasing one furniture set and by the end of my search I chose a living room set that was more fitting for our home. I will definitely be returning to purchase other items. I will also recommend Ashley Home Store to my friends. Thanks again for a delightful shopping experience. Thanks Jonathan, and Uda Amitan for all your help. Best, Cheryllynn and Alton White read more

Jake P.

8 years ago

Our family stopped by right before closing time and the manager was super kind and willing to help. We stayed until about 30 minutes after the store should have been closed but we never felt rushed. We were welcomed to take our time laying on and trying out the mattresses we were interested in. We did not feel pressured to buy but actually felt a sense of relief after we left this store. I called to ordered my beautyrest mattresses three days later and I could not be anymore happier with this experience. Thank you to the manager for allowing us to stay that night. read more

Monique E.

10 years ago

wow! what a beautiful store and atmosphere to walk into. the sales people did not jump on you like they do at other furniture stores. we were greeted by jonathan and he said if we needed him he would be around or he would check on us after we walked around. my husband and i eneded up buying the dining set we came in for along with a bed for our daughter. from the start to end of our buying experience everything went smoothly and the delivery team was very professional! we will definetly be visiting the ashley homestore again for future purchase! read more

Chantelle M.

10 years ago

We have been to Ashley Furniture for many different occasions. Michael Register has helped us on numerous occasions and Jonathon greeted us the last time we came. We had some concerns and Jonathan addressed them right away. Michael has always been our #1 guy because he is nice, funny, and always gives us a great experience. I would recommend not going anywhere else because their furniture is made to last, as well as their mattresses. They always have the best sales and are honestly the most devoted people to their job. read more

Barbara A.

10 years ago

Spent a month shopping for a new bedroom set and a new mattress. Last stop was Ashley Furniture in Newington. What an amazing experience. They really know their stuff. Great atmosphere. fantastic quality . They have a machine that tells you which mattress will give you the best nights sleep.......and let me tell you, it works. We love the bedroom and new mattress and power base. Before you spend your money somewhere else, go to this store....AMAZING!!!!!! read more

Nadia M.

5 years ago

I would say don't in your fucking life go to these people for any damn thing I am so disgusted with them.... bought an outdoor chair and a fire pit for a bday present (in may 2021), but to my surprise the fire pit does work I have been calling them over and over again for the past four months, talk about pissed off!!!!!!!! DONT SHOP AT THIS STORE FOR NOTHING IF YOU HAVE TO BUY CHEAP THEN DO SO THEIR WORD SUCK. read more

Glenda S.

10 years ago

I just purchased a new home and was looking for bedroom and living room furniture. Jonathan Rome asked me what I was looking for and assisted me with meeting my needs!!! He made sure I was satisfied with my purchase, and went above and beyond to make the sale! Customer satisfaction indeed!!!! If you're shopping for furniture, make sure to ask for Jonathan Rome at the Newington, CT Ashley's Homestore! read more

Raymond M.

8 years ago

Integrity. The price they quote you is the price you get. We shopped around and these are some of the most accommodating prices. Kind, not pushy. The older gentleman has interior decoration experience so he was able to make a good recommendation about fabric and color. We've had our couches for about 9 months and we love them. Buy from here. They will deal if you have a little smaller budget. read more

Mike N.

10 years ago

The staff was amazing! As i came into the store they gave me few minutes just to look around. Much different than what happened at bobs down the street where I was attacked! The culture of the store is welcoming as well and the furniture very comfortable.I highly recommend this store to all my friends and family especially to try out their Xsensor bed. Buying a mattress was never so simple read more

Marcia M.

10 years ago

I would definitely recommend Ashley for anyone who is looking for a great shopping experience with no hassle! I would recommend working with Rondell, there was no pressure to purchase, no hidden fees and everything was smooth sailing from purchasing, to customer service, and then the delivery! If your looking for quality furniture at fair pricing go to Ashley Homestore! read more

Jose O.

10 years ago

Bethany R.

222

10 years ago

The new Ashley HomeStore in Newington is absolutely beautiful. They have gorgeous furniture and the staff is amazing. I got a couch from there, and it's beautiful and one of the comfiest couches I've had. I also got a mattress and I absolutely love it! I had the pleasure of talking with Lisa, and she was so helpful and kind. I absolutely recommend going to her! read more

Kimberly K.

2 years ago

A huge thank you to Scott, store manager, and Selina, director warehouse services, for helping me resolve an issue with my recent purchase! Your responsiveness and appreciation for customers is greatly appreciated. I would recommend Ashley Furniture! They stand by their products and are customer focused. I look forward to future purchases! Kimberly Kanaitis read more

Luz A.

10 years ago

My name is Luz Agosto and writing this review for Michael Register for wonderful sales experience at Ashley Homestore. He made me feel comfortable relax on the choice my pick.....explains and tested my mattress help me pick the quality of the merchandise. I recommend him to anyone who looking to purchase furniture. Thank you read more

Rosalyn B.

9 years ago

This was my first visit to Ashley's Newington store. My sales rep was awesome. Not only did he take his time to show me numerous options he kept me laughing the entire visit. If your ever in the Newington CT area stop in and ask for Michael he will take care of you for sure..... 5 Star treatment with no pressure to buy read more

Ashley Store - furniture - Updated September 2026

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Stay Away from Mattress Firm....Purchased a Beautyrest "black beauty" and although the store has a…read more120 day return policy we noticed the mattress sagging badly at 6 months. Store was no help, referred us to Mattress Firm parent who denied anything was wrong and failed to either replace or refund so now we have a $4,000.00 useless mattress.

Should have checked reviews for both Mattress Firm and Beautyrest. Stay away from both. They…read moreoffer a 120 day return but it wasn't until 6 months the mattress started to sag (badly) and both the store and their parent refuse to replace the mattress. I'm now stuck with. $4,000 useless mattress.

Ethan Allen

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•$$$$

It all started with knowing the high quality of Ethan Allen furnishings and it continued with being…read moregreeted promptly with a sincere welcome and offer to assist by Aileen Kennedy. The store is open format, filled with so many options that without Aileen guided us our choices would not have been so easily identified. Her attentiveness to our needs and interests made the visit highly productive and satisfying. In the current market of self service and anonymity, Aileen made us feel seen and heard which made our sale more than a purchase of 3 pieces of furniture - it made our sale a customer experience which guarantees our return to EA. Thank you Aileen - P.s. the photo is the fabulous pattern we chose as we forgot to take photos of the actual furniture.

The only downside was waiting for a sales rep. to approach us after several minutes. Once they did,…read morethey were mostly helpful and willing to accommodate (in between attending to other customers.) They do have a nice array of furniture for sale, including some top of the line pieces. We were able to find a complete living room set: sectional, love-seat and matching table for around $1,700 in total. To my knowledge, this retailer does not offer price matching options if you find it lower at another store. But I don't even think another store would necessarily have the model in-stock that we ultimately decided on. So far, the furniture has held up nice, almost 3 months later. Perhaps we'll return back later on if/when it's time to upgrade our granny suit with new furniture.

Dinette Depot

3.0

(10 reviews)

They have stuff made in USA and Canada so good quality and the pricing is very fair. Much better…read morethan Bobs cheap stuff.

When they were called Kitchen Dinette I bought my first dining room table with hutch in 1984. It…read moreis still in the family in excellent condition. Since then I have bought with Dinette depot a cafe table with two chairs, a dining room table with server, all over 19 years old and just recently purchased another cafe table with four chairs for a summer home. The quality, craftsmanship and pricing are excellent. My family started with 3 sons, and we are now at six grandchildren. And the furniture still survives! We are completely happy with the service and the furniture.

Thomasville Home Furnishings

3.3

(3 reviews)

I ended purchasing a chair here after a furniture store down the road wasn't helpful. Overall the…read moreexperience was okay I can't say it was stellar. The fabric selection wasn't as plentiful as Ethan Allen. I didn't like the fact that they were graded but they didn't tell you the scale. An H or a G means nothing to me unless I've studied your scale already. Of course the price differences weren't listed either. When I asked to see my fabric and wood finish combination they sales manager wasn't able to pull it up visually for me on the computer. The software used only allowed him to show me the fabric on the chair and it didn't even look anything like the fabric I picked. Don't walk in expecting a "designer" to help you with your vision because I felt I was on my own. I walked in with a few styles I had in mind. I have tons and tons of pictures but for some reason I was directed a different direction, I'm glad I'm stubborn or else I would have been sold a piece I could have gotten from Bob's. This is a decent place if you know exactly what you want, if you walk in with no idea what you want they'll sell you tons of upgrades. They often have specials so that range in the 20% to -25% range. I bought my chair here and so far I'm content with the purchase. Let's hope they deliver on time.

I'm a fan of Thomasville and purchased many items over the years. Unfortunately, this location is…read moreclosed.

Bedding Barn

5.0

(10 reviews)

GREAT experience. From the first phone call - through delivery - FAST - EASY - GREAT PRICE -…read moreREALLY HAPPY. Felt good to do business with a long time Connecticut business. Keep up the good work...... and THANK YOU.

Great service from the beginning to delivery! When you stop into Bedding Barn ask for Paul. He was…read moresuper helpful, patient and understanding of our needs. Always providing excellent customer service. We'll be back to purchase more mattresses for other bedrooms.

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