After getting a new phone I've had nothing but problems even after going back again…read more Customer service is second to sales

Understaffed again…read more 2 staff on duty this Friday long long long long wait 1 hour plus.

Worse company anywhere.... Will definitely be cancelling. They employ a lot of people and when…read moreyou call you get to speak with all of them and explain why you called.

The worst the worst the worst. Do anything you can to avoid getting Comcast service. Some places…read moreit's the only game in town so we're stuck with it. I must've spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they Claimed I was supposed to pick up the equipment and I didn't, but they never told me I had to pick up the equipment. When I set up the second time they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again. I finally got a supervisor, she said that I could have the original deal but she never confirmed it either. She gave me a phone number I could call her out without having to go through the system but she never calls back. so I still don't have service and I don't have any confirmation of the deal they've offered me, I do have the equipment but I'm not setting it up until I know what I'm paying for! I just freaking hate dealing with them. It always takes at least a half an hour to get a human being on the phone because none of the options ever really apply. I literally want to pull all my hair out when I have to deal with them.

Company president hired us to remove a tree at his house for his business. Never paid us. Gave us…read morean excuse why he she should pay less. We offered him a discount. He then just ignored us. Very unprofessional. I would never do business with this company. I would be very careful about giving them any money.

it's sad when the WIFI at Dunkin Donuts & Burger King is FAR superior than the WIFI we have through…read moreSpectrum here at home! Wow ... with this LOW quality it would be a rip off even if it was free - which it def is not! I feel like the "dial up" sounds from the 1990's will start being heard when I try to do almost anything using this WIFI! I wish I could give ZERO starts which would be the correct rating!

My mom and I had the best experience with Justin Pickering at the spectrum store in Chicopee…read more Justin answered all my mom's questions and saved her a lot of money. Please ask for Justin if you need help at the Chicopee location.

Meet Manny, Avoid Amanda!!!!!!!!!…read more Just as a disclaimer, these 5 stars are ONLY for Manny R. This location used to be a Sprint but it was turned into T Mobile after the acquisition. My family were Sprint customers and wanted to upgrade their phones so we came to this location. We were lucky enough to work with Manny who did everything in his power to find us the best deals and discounts to lower our monthly bill without us even asking. He is a huge credit to T Mobile and I really hope they appreciate him. My family ended up switching from Sprint to T Mobile and upgraded all of their phones with Manny, and he made the entire process super painless and fast. Fast forward to the next day, I actually came back to the store to change my phone because I wasn't happy with it and was unfortunately met by Amanda. She was extremely rude and seemed very uninterested in what I was trying to do. She was very negative and offered no solutions to my problem. It actually seemed like she was trying to get rid of me as soon as possible without helping me, which is maybe not the best approach if you're in customer service. I eventually asked to speak to Manny since I knew he would not only do his job, but would go above and beyond. Amanda provided the worst service I've ever experienced. After my less than stellar interaction with Amanda, Manny is the only reason I will come back here.

You must really think people are dum. Kevin! I was so annoyed and disgusted I played right along…read morewhen you tried to tell me that the tax on a "$300" really $216 free phone was $45. AS I suspected there was a $30. upgrade support fee that was NEVER mentioned. I have been a theatre artist and actor for years. I have even taught others how to be authentic. I am sorry, but the no eye contact and the non -sensical answers when I brought up the fact that I was going on 6 hours of working with SPrint now at T mobile to activate a loaner phone. The whispers, the fact that you swapped out my sim card to a mobile one without asking me, when online you are given the choice, then made it sound like you were doing me a favor by not charging me for it. The funny thing is if you had told me there was a one-time $30 fee, I would have still gotten the phone. So try honesty the next time around. Make a customer feel welcomed. Include them in the process. I am now going to figure out how to get my contacts and such off my broken phone with no screen. I asked you about that too, but you basically said I was out of luck. You did give me a free USB adapter thing. It didn't work. The whole vibe in the store is hushed whispers, and one gets the sense that you are being bamboozled and scammed. Cell phone salespeople are the used car salespeople of the 21st century. You should all get greasy polyester suits and finish the homage to that time in the 70's.