After getting a new phone I've had nothing but problems even after going back again…read more Customer service is second to sales

Understaffed again…read more 2 staff on duty this Friday long long long long wait 1 hour plus.

Absolutely terrible customer service from Alex. I wouldn't return if you paid me. Switched my…read moreservice out immediately after dealing with him. If I could give 0 stars I would

this one white guy named Alex was absolutely amazing. He went above and beyond. Not only was he…read moreextremely attractive he helped me with all my transfer and question. I recommend ONLY seeing him. He should be a store manager with his professionalism. Never met a person this helpful and more than ready to help

Company Review:  (unfortunately, this hurts all local AT&T Stores, so I'm posting it at multiple)…read more AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff.  Okay, sounds fair you might say, but AT&T CORPORATE STORES CANNOT HELP YOU if you performed a PHONE PURCHASE, UPGRADE or other transactions with AT&T directly using their OWN CORPORATE RUN WEBSITE?   What a farce.  And Goodness help you if you go to a RESELLER STORE MASQUERADING AS A CORPORATE RUN STORE, because there is not an obvious way to know the difference, but they'll be even less helpful!! I'll be leaving similar reviews at all the local AT&T stores.  If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service.   The whole company is built to grab your money and waste your time.   Consider another cellular provider.

I think some people are unfair in reviews. It affects the whole. I am sorry if folks had a bad…read moreexperience and it does happen, I know this. Let me tell you our experience. I met with Brian in the West Springfield office. He was funny, polite and didn't push any sale on us. He tried to get any discount he could without being prompted to do so. He did not rush us, yet we were going beyond the hour an opener should still be working. I called him this morning as I had a few questions, he gave us the same help as last evening. It was actually the best experience I have had with a phone upgrade. Seamlessly easy.

Okay so it's a chaotic apple store and there are a lot of sales reps but not a ton of…read moretechs/geniuses, it's crowded and everything and whatnot but the people working there are excellent considering the circumstances (like when absurd people like me come in) But this review is mostly for Danny who was not only kind enough to help me with a warranty issue on my AirPods but also took the time to give me advice on what sort of accessories to buy and helped me get my life right with a new case and cables. His colleague was also super helpful and I didn't catch her name!! But she sold me on a new car magnet adapter phone holder thing that I've needed for ages. Overall super glad I got them when going into the store, Danny and his colleague deserve a raise and a bonus and more for being so helpful and bearing with my crazy energy coming into the store

We were at the Apple store in Holyoke last week to purchase a new IPad. We were told to wait and…read moresomeone would come and help us. No one came and we asked the woman again and she wouldn't take our name and told us to wait. My husband is disabled and the security guard was concerned and came over and offered him a seat. He declined and we continued to wait even though some of the workers were huddled and chatting amongst themselves. A kind customer offered us his appointment spot. At this point we decided to leave. This is a very poorly run poorly run store. We probably would not return to this store.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

My husband was advised to get a new battery for his work phone, and opted to look around vs going…read moreto Verizon or Apple. The young man that helped us was very nice and courteous and replaced it rather quickly at a reasonable cost. I needed a replacement of the tempered glass for my phone. He meticulously applied, making sure no bubbles, etc. & cleaned my whole phone. It was less than $16 for that. What?! If I went to Apple or Verizon it would cost $40 or $50. Great customer service and we were very pleased.

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

Just switched from Verizon Wireless after researching the pros and cons of Cricket Wireless pre…read morepaid plan VS Verizon Wireless pre paid plan. I was really hoping to find a service that offered an unlimited data plan. After debating between Metro Pcs which I had before I read they are tethered on the TMobile network and I am not impressed with the coverage of Tmobile. I looked up the network Cricket runs on and saw they run on AT&T network towers, so thats pretty reassuring. I went in and was able to switch my Verizon Iphone6 to cricket in under a half hour. Manny I believe his name was is a really personable nice guy who helped me and answered any questions I had. I went from paying upwards of 180 a month in plan/data to 65 a month with unlimited data. I am really impressed with Cricket Wireless and happy with how quick it actually took.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

Home visit to get Printer working - the day after I tried to print something & it didn't work…read more Flat out refused to return. I am disabled and had been release from rehab a few weeks before requesting their services. This is the company I purchased my computer from and have used them for servicing.

I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.