To be honest, I hate Verizon tech support, they're the slowest, un-comprehensible, useless group of…read moretechs who've never solved any of my phone issues. But, their incompetence is not reflected by the staff at this establishment. There are always ample number of knowledgeable and friendly staff who'll address all of your tech questions to the best of their capabilities. The store is quite large and contains all of the newest technology. Warning though, if the staff does not know the answer to your question, LEAVE IMMEDIATELY! I just spent 40 min in the store today while two different assistants tried to solve my back-up issues. The Verizon house staff were very patient with me, and it wasn't their fault. At the end, the Verizon Tech Support people just hung up, and left my issues un-answered....god verizon sucks. ...but, this place is worth looking into if you're not tech savy or if you're interested in seeing all of the new phones. Of course, don't get the accessories here, as you can find much cheaper alternatives online.

I had an extremely unpleasant experience at this location today. For months I couldn't get an older…read moreVerizon device unlocked by Verizon. Tried calling customer service multiple times, going to my local retail store, all to no avail. The local retail store staff suggested that I try this W. Springfield location as it's a corporate store. So today I stepped in for the first time, and politely asked if I could speak to a manager. A man by the name of "John" claimed he's the manager and asked what I came for. As soon as he realized he's not making any money off of me, his whole approach for the entire 10 minutes or so I was there was deflect and dismiss. The first thing out of his mouth was something like "I can't help you here, you have to call customer service." I politely asked if he could hear my experience not being able to get my phone unlocked by customer service. His response was "you can tell me, but I'm not going to be able to help you." While I understand there might be limitations as to what a store could or could not do to help, it's this person's condescending and dismissive attitude that is unsettling. At one point, he said something to the tune of "why don't you get a new phone." I quickly realized that this person had zero interest in helping, but I still politely asked for his business card, to which he responded "we don't have cards." I then thanked him for his time and left. The entire interaction lasted less than 10 minutes. I have to say, this was one of the most unpleasant experience I've ever had from a customer-facing person. Throughout the interaction, he was disrespectful, dismissive, inpatient, and outright rude. This was the first time I stepped into this store, and I imagine this might be one of the biggest Verizon stores in the area. I don't have experience with other staff in this store, but this first experience with this one person, although short, has left a extremely poor impression. I wouldn't recommend this store to anyone I know.

Meet Manny, Avoid Amanda!!!!!!!!!…read more Just as a disclaimer, these 5 stars are ONLY for Manny R. This location used to be a Sprint but it was turned into T Mobile after the acquisition. My family were Sprint customers and wanted to upgrade their phones so we came to this location. We were lucky enough to work with Manny who did everything in his power to find us the best deals and discounts to lower our monthly bill without us even asking. He is a huge credit to T Mobile and I really hope they appreciate him. My family ended up switching from Sprint to T Mobile and upgraded all of their phones with Manny, and he made the entire process super painless and fast. Fast forward to the next day, I actually came back to the store to change my phone because I wasn't happy with it and was unfortunately met by Amanda. She was extremely rude and seemed very uninterested in what I was trying to do. She was very negative and offered no solutions to my problem. It actually seemed like she was trying to get rid of me as soon as possible without helping me, which is maybe not the best approach if you're in customer service. I eventually asked to speak to Manny since I knew he would not only do his job, but would go above and beyond. Amanda provided the worst service I've ever experienced. After my less than stellar interaction with Amanda, Manny is the only reason I will come back here.

You must really think people are dum. Kevin! I was so annoyed and disgusted I played right along…read morewhen you tried to tell me that the tax on a "$300" really $216 free phone was $45. AS I suspected there was a $30. upgrade support fee that was NEVER mentioned. I have been a theatre artist and actor for years. I have even taught others how to be authentic. I am sorry, but the no eye contact and the non -sensical answers when I brought up the fact that I was going on 6 hours of working with SPrint now at T mobile to activate a loaner phone. The whispers, the fact that you swapped out my sim card to a mobile one without asking me, when online you are given the choice, then made it sound like you were doing me a favor by not charging me for it. The funny thing is if you had told me there was a one-time $30 fee, I would have still gotten the phone. So try honesty the next time around. Make a customer feel welcomed. Include them in the process. I am now going to figure out how to get my contacts and such off my broken phone with no screen. I asked you about that too, but you basically said I was out of luck. You did give me a free USB adapter thing. It didn't work. The whole vibe in the store is hushed whispers, and one gets the sense that you are being bamboozled and scammed. Cell phone salespeople are the used car salespeople of the 21st century. You should all get greasy polyester suits and finish the homage to that time in the 70's.

Absolutely terrible customer service from Alex. I wouldn't return if you paid me. Switched my…read moreservice out immediately after dealing with him. If I could give 0 stars I would

this one white guy named Alex was absolutely amazing. He went above and beyond. Not only was he…read moreextremely attractive he helped me with all my transfer and question. I recommend ONLY seeing him. He should be a store manager with his professionalism. Never met a person this helpful and more than ready to help

The staff at the Apple store at the Holyoke Mall is excellent!! Not only are they smart and…read moreskilled, they are also personable, patient and professional! My Mac computer had an issue that took several hours to solve (it wasn't even an Apple-based software product that they were helping me with), and throughout the visit multiple Apple staff worked collaboratively to fix the problem (at NO CHARGE to me, I might add) and my Macbook is running better than it has in years. Thank you all so much for your skill and your perseverance, all the while maintaining a very friendly, fun atmosphere!

Apple doesnt know the meaning of simplicity. I've spent 1 1/2 hours trying to make an apple appt…read more at the store. i still dont have one. You really need to pay more attention to customer service. If things dont get better I will get rid of Apple.

There are not enough Great things that I can say about Geek Bro Repair. They were recommended by a…read moreco-worker and I'm so happy I went with Larry (the owner). I have a Galaxy S22 Ultra that I destroyed the screen falling in my driveway on ice (bruised ego). I had called around other places first, and the quotes were matter-of-fact and no detail. I didn't feel confident with them. I called Larry and he explained everything. Why my screen repair was more expensive (curved edges), and that I was going to get a genuine OEM part from Samsung. I paid the deposit, and a little extra for overnight shipping. Went in the next day, and within 40 minutes, my phone was back looking and acting brand new. It was so much better than spending $1500 on a new phone. I already have recommended Geek Bro Repair to friends and family. Larry is knowledgeable, and doesn't try to upsell you on any extras. It was refreshing to have ALL my questions answered.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

My husband was advised to get a new battery for his work phone, and opted to look around vs going…read moreto Verizon or Apple. The young man that helped us was very nice and courteous and replaced it rather quickly at a reasonable cost. I needed a replacement of the tempered glass for my phone. He meticulously applied, making sure no bubbles, etc. & cleaned my whole phone. It was less than $16 for that. What?! If I went to Apple or Verizon it would cost $40 or $50. Great customer service and we were very pleased.

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

Just switched from Verizon Wireless after researching the pros and cons of Cricket Wireless pre…read morepaid plan VS Verizon Wireless pre paid plan. I was really hoping to find a service that offered an unlimited data plan. After debating between Metro Pcs which I had before I read they are tethered on the TMobile network and I am not impressed with the coverage of Tmobile. I looked up the network Cricket runs on and saw they run on AT&T network towers, so thats pretty reassuring. I went in and was able to switch my Verizon Iphone6 to cricket in under a half hour. Manny I believe his name was is a really personable nice guy who helped me and answered any questions I had. I went from paying upwards of 180 a month in plan/data to 65 a month with unlimited data. I am really impressed with Cricket Wireless and happy with how quick it actually took.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

I called GoGeeks to ask about a printer repair and spoke to Tyler. He was so patient & honest!!! I…read moredescribed the problem and he helped fill in the blanks when I didn't know the right terminology. He said he would be glad to look at it, but explained what the likely problem was and why it would probably cost as much to repair my old and inexpensive printer as it would to buy a new one. So before I head to Staples to buy an inexpensive replacement I'm writing this review - GoGeeks is totally knowledgeable & trustworthy. Thanks Tyler!!

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

Long review coming!!!! Stolen phone…read more... So. I purchased an iPhone 6S Plus from an electronic store in Holyoke. It worked great, no problems...for WiFi. It turned out the phone was locked to T-Mobile so I had to find somewhere to unlock it for me. This was the fourth place I came, after being recommended here by the Verizon workers of the Holyoke Mall. I went there one day and long story short the guy said he could unlock it for me, great! But it would take at least 3 days. I had a working phone so I didn't really care. Three days pass and no call from the guy. Went to the mall about a week and a half later and he said "I need to talk to you." He then proceeded to look all around for what I was assuming was my phone. He then tells me my phone was STOLEN OFF THE COUNTER. He apologized over and over but what good would that do? The cost to unlock the phone was 160. He pulled out a bag of 'brand new phones' and offers me an iPhone 7Plus for 240 because that's as low as he'd go. I explained to him I'm a new mom who has no income and I couldn't do that. He was really annoying me at this point so he said he'd install a glass screen protector and give me a case free. I said yes just to get out of there. I should NOT have paid as much as I did, THEY had my phone stolen. 100% not going back there to fix a phone again!!

I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible