We went to this T-Mobile store solely to purchase Wireless Home Internet. What followed was a deliberately deceptive sales tactic carried out by Anthony, who knew exactly what he was doing.
Anthony pushed a hotspot device and claimed it was **"free" and included with the service." We clearly and explicitly declined the device twice. Despite this, Anthony continued to insist it was free and stated the $6 charge was only for taxes and fees.
That statement was knowingly false.
After getting home and reviewing our account, it became obvious that:
* The $6 charge was not taxes or fees
* It was a device payment
* The hotspot is tied to a 24-month commitment at $15 per month
This is not a misunderstanding or poor communication. The facts were concealed. The device was added after repeated refusals, the cost was misrepresented, and the long-term contract was never disclosed. Anthony did not "make a mistake" he knowingly misled us to push a sale.
This is classic deceptive sales behavior and should concern anyone considering doing business at this location. If you value transparency, honesty, and not being tricked into unwanted contracts, do not trust this store.
Check your account immediately if you've been here especially if Anthony helped you. read more