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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    10 years ago

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    People searched for Mobile Phones 131 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.3
    (3 reviews)
    0.3 mi
    Virtual estimates
    Shipping

    Excellent customer service at this location. The employee I spoke to was extremely patient and…read morehelpful. I came in with a cracked phone screen and wanted to know what my options were (getting it fixed vs upgrading the phone). He looked up my account and gave me a few ideas on what I could do next, and even asked his management if it was possible to upgrade my phone in its current condition (unfortunately it wasn't). He didn't pressure me to purchase anything, but he genuinely cared about my opinions as a customer. Great experience!

    "My parents--two humble, elderly people whose monthly phone bill was less than $80--went into the…read morestore simply to update their payment method because they hadn't realized their card had expired. When they arrived, they were assisted by an employee named Angela.Angela told my mother, an elderly person, that she qualified for a free cell phone. My mother was thrilled and said yes. Angela then told her that the screen protector and the phone case were also included in this promotion for free. Impressed by the offer, my mother accepted them. After that, Angela told her she only had to pay $95 at that exact moment for taxes, reactivation fees, and other miscellaneous charges.Days went by, and my mother received a text message stating that her new monthly bill was $140. ‍ I went to the store myself, and they claimed Angela never said it was free. After making some adjustments, the representative managed to lower the bill to $95. We left, but shortly after, my mother received another text message indicating she owed a completely different amount than the agreed $95.We returned to the store and were helped by Star. She explained to us that my mother was not only paying for the cell phone, but she was also being charged monthly for the case and the screen protector. In order to lower the bill that same day, we made a full payment to completely clear the balance of the accessories. We also explicitly asked Star to remove the insurance/protection plan. Star assured us that the bill had been dropped to a monthly total of $95, or a maximum of $100.Later, my mother received yet another text stating she had to pay $116. We went back to the store for a third time. Angela told the person who had started helping us to step away, stating that she would handle us personally whenever it concerned the bill. However, while the representative assisting us was reviewing the bill, she explained to me that the phone was indeed supposed to be free and that she didn't understand why we were being charged for it. This representative's name is Bri, and the young man next to her who joined the conversation is named Azani. Azani agreed with Bri, confirming that the bill should not be more than $95. Throughout this, Angela kept interrupting the conversation from afar until her own customer left.At that point, Bri sent me over to Angela--I believe to avoid conflict because Angela was acting and sounding strange. Angela started explaining things to me, and I replied that her two coworkers, Bri and Azani, had just told me the phone was supposed to be free. Angela dismissed them, claiming Bri didn't know much because she was new. Right then, I told Angela I did not want to be assisted by her.I went back to Bri, who explained everything perfectly without hiding any details. She clarified that the phone was only 'free' if my parents changed their plan, and the cheapest option for that specific plan was $110. Angela never explained this crucial condition. Bri also revealed that Star never actually cancelled the protection plan; she had only lowered the price of it.Ultimately, at this point, we have zero trust in this store. They quote you one price, and then it turns out to be another. They lie straight to your face. I honestly wonder how someone can look at two elderly individuals--to give you an idea, they look just like the sweet old couple from the movie Up--who entered the store with an excellent monthly plan of less than $80 for two lines, and deliberately deceive them with lies just to let them walk out with a $140 monthly bill. ‍"

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    T-Mobile
    T-Mobile
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    P.C. Richard & Son

    P.C. Richard & Son

    2.5
    (38 reviews)
    6.4 mi
    $$

    The team at PC Richards is awesome. Came in, felt comfy chatting with Lee. We ended up with the…read morecheaper model - I didn't feel like the upsold me because they actually listened to my needs. Overall huge win. I saved versus Costco online which I was very surprised. Don't skip the PC crew!! Thank you to Nick and Wahid who closed out the deal. Start to finish, loved it. And fast.

    So I bought 2 Aircondioners in June of 2025, from Tony my salesman, and he got me to open a charge…read moreinterest free for 6 months as long as I pay it off in time. 2 months I've paid more then my minimum amount and I budgeted til January, now im getting charged a statement fee, that was NOT in the agreement and nobody at P.C.RICHARDS is willing to help me. They pretty much told me that its NOT their problem, I've have 2 statements with NO fee now this months statement has a statement fee. That was NOT in the agreement, I was suppose to have NO fees as long as I paid in full for 6 months. I have budgeted for 6 months and on my 3rd statement I have a statement fee. I was never told I would get a fee for having a statement and P.C. RICHARDS didn't want to help me. For a Family owned business they really don't care about their customers. I in the past bought a washer and dryer from them and knowing how important to me is to buy local and family owned, my next purchase of a Refrigerator and dishwasher or anything else will not be purchased there because they are not honest people and they do not care. So please go elsewhere if you want a company with real customer service. I just don't want anyone else to get lied to like I did. Thank you if you read this. If I help even one person from going through what they put me through this was worth it.

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    P.C. Richard & Son
    P.C. Richard & Son
    P.C. Richard & Son

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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