Thank you Dr Santos for all the time you spent with me I…read morehave been to many Eye Doctors have never found anyone that was willing to spend the time to fit me for Contacts for Shooting Trap I would recommend any one in the Shooting Sports game to give Her a try She will not be satisfied till you are Thanks again

Well, so far one star.. went for simply eye glasses to be ordered. They were given the script,…read moreordered glasses and 5 weeks later no call and no glasses. I called to check and still no glasses. I had to ASK if they could reorder the glasses as the optician didn't have them. I asked "did you put a rush on them atleast so my child could get the glasses she's been waiting for? Honestly, it hasn't been enjoyable or precessional Not the Madonna Santos practice I remember going to for myself 20 yrs ago. Perhaps when the glasses finally come in and she gets fitted it will be much more impressive and I WWLP adjust review.

I walked in the door for a apt and was greeted by a friendly staff. From the front desk, the Dr…read more and the tech's, everyone was helpful, patient and friendly.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

The worst place I have ever been. Part of the exam was done by the receptionist! Part done by some…read morekind of tech... while she was blabbering about how she didn't like the doctor! ... well, I didn't either! Talking to a computer monitor with a harsh doctor was awful. I couldn't find one pair of frames to fit my thin face. They told me try one at home to see how that works. I picked 2 frames, they called me to pick my glasses up. I went, got them, went home. Literally falling down my nose----$1000.00+ Then... Are you serious? The script was WRONG! I had to go back for another eye exam. I went in, told the tech/receptionist who I am and she went down the hall... I heard her say, "Oh thank youuuuu. You just made my day." She was referring to me. She told the guy to take over. Another exam... at the end the computer monitor doctor said she couldn't write me a script because I needed to have another test done- but they don't do it!! I was told to find an eye doctor myself... It was for cataracts. Wtf I left with no script. I returned the glasses- FULL REFUND. Now...I was told to look in other optometry shops to buy a frame that fit me!!! OMG No eye office would see me for that "test." Weeks later the sweet receptionist called...I let it go to vm. She said we have a Dr you can see for the test. OMG. I called back. I laid into that receptionist and told her that I heard her tell that guy to take over! She was bagged and apologized. I have never been treated so badly in any office. AFTER the mess I went on the website. I should have done that first. The ratings are horrible. That receptionist said "we got a 5!" Today I picked my new glasses up from Dr. Bouvier's office!! He's so good! His staff are so welcoming. I'm going back for sunglasses So... My Eye Doctor... in East Longmeadow MA, you really need to get your sh## together. If you remove this post... it'll be on your website too!

Consumer beware. I…read moremade an appointment online for an eye appointment, waited in the lobby 15 minutes past my appointment. The 2 assistants (who are very nice) did my intake, but I declined the retinal scanning (just did somewhere else and did not want to pay the $45). I was then informed that the optometrist is remote, not in the office, and needs the retinal scanning to perform the eye exam. I just needed a prescription for eyeglasses. I replied that if it's required for the eye exam then it should be covered by them. They went to speak with the manager, who said I needed to pay for the retinal exam if I wanted to proceed. I left. False advertisement and bait and hook? No thank you.

So, I'm pretty much done with this "situation." I've done all I can do, outside of physically doing…read moretheir job. My review is on Yelp and another source (can't remember which.) and now I need to update it even further.) Here is the run down of what has been going on, in regards to the vision Centre in Westfield Massachusetts (NOT to be confused with the Vision Center at Walmart. Two VERY different entities.) I've gone to this establishment since I was 18. That is 17 years. SEVENTEEN YEARS. 11/07/2019 My glasses were "ordered" I originally MISTAKENLY said 11/27. My appointment was 11/07. My DAUGHTERS eye exam was 11/27. Regardless of when I went in, it's always quoted as "2-3 weeks for delivery") I spent over two hours at Vision Centre with my daughter, in westfield. It was the day before thanksgiving, I remember this vividly, because I was having a breakdown about HOW MUCH TIME I was losing for cooking. Maybe this is a run of bad luck. Told myself to be forgiving. We even joked around a bit. Clearly at that point, my glasses weren't in yet. I let it go for a couple weeks... especially since I had 3 other pairs of glasses to pick up, so I'd see them regardless. 2-3 weeks left me at dec 20. They're not in yet. But they're definitely closed until 1/3. Call then. I call January 3 and asked about them. Hmm. I'd give it another week, mail has been mixing our deliveries up. Tuesday!" Tuesday Jan 7 comes and goes. I was in Westfield on Jan 9 for another appointment so I stopped in to see about my glasses. I sit and wait for them to figure out what happened. Because they were not seeing my glasses having ever been ordered. I was there for a while. Like.... a WHILE. But still... I joked around and was trying to be kind. "Oh. Looks like (the glasses fitting guy) didn't do the prior authorization properly." I sit and wait for them to figure out what to do. (Glasses fitting guy) says "This was my Fault. I didn't realize I had to fax the prior authorization. Thought I could email it. I will order the lenses myself, and cut them myself. I'll have them to you in a couple days" (it was Friday, and he estimates Tuesday. They're closed Sunday and Monday, so his estimate was about 1-2 business days) He was VERY apologetic, seemed sincere. I again decided to be kind, and "let it go" Tuesday comes and goes. I call the FOLLOWING Tuesday (Jan 21). "No... lenses aren't here yet." (BULLSHIT. I know their shipping situation. My insurance lenses are ONLY delivered on Tuesdays. They take 2-3 weeks to ship. The lenses he was buying were "on the house" which arrive in 1-2 DAYS. It's been a week and a half.) So I began to get frustrated, and start thinking "how is this reasonable??" I call FRIDAY January 24. "Yup! Lenses are in! Can you pick them up tomorrow?" (So suddenly 1-2 days after I just called the lenses were in????i can't prove it... but I'd be willing to bet that it was -again- forgotten... and remembered when I called on Jan 21) "Yup. I'll be in." In that moment, I made the decision to call a new optometrist. Bullshit on their claim that the lenses weren't in, they ordered them immediately after my REMINDER call and were delivered on their normal lense (not my insurance) time table. They're open 9-12 on Saturday's. Very limited. I go in. "Name?" Give her my name. She looks on the desk. Looks in the cutting room. Rummages. "Did we call you?" I said "No. I called YOU." "OOOOH. Yeah. (Glasses fitting guy) isn't here. He's out with the flu. He has to cut them still. He will have them done next week." I literally felt the blood rush out of my face. Did you really just have me drive my ass here on a Saturday for nothing? You knew I was coming, and didn't want even warn me?! I turned around and walked out, stone faced. I knew I had made a good choice to get myself and my kids into a different practice. I figured in that moment "ok. I'll just get these when they're done, and never turn back" Tuesday, (Jan 28) I get a phone call. "He's out with the flu again" Today (Feb 7) I get a call. "Can you call me back? It's about your glasses." I tossed the idea of not calling them back around in my head for an hour or so. I ultimately decided to humor them. See what they wanted. "Soooo... the lenses are in. Butttttt the frames that you picked... they were discontinued. We have a brown pair, but if you don't want that, we will need you to come in and pick another frame." I don't think I need to say anything more.

Horrible place to go to they take your money and then don't give you what you paid for not…read moresatisfied with my service at all I paid for contacts that I never received and there telling me they have no record of my payment I will never return here again if I could give them zero stars I would

Dr. Moriates is terrific. All of the staff I have met over the years have been great. My wife and…read moreI have been patients for over thirty years. I remain a patient even though I now live two hours away.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

I was so impressed with Robins Eye care! Nothing but professional in every way. Dr Robin was very…read morethorough and both him and the girl who brought me in explained everything they were doing and why. I will definitely return in the future!! THANK YOU DR. ROBIN!

The optometrist lied right to my face - She told me that she could not determine if the blurriness…read morein my right eye was due to recent forehead surgery because she did not examine me pre-surgery, then she wrote in her report to the referring doctor who performed the surgery that the blurriness was not due to the surgery. I will refer her to The Massachusetts Medical Board

Set up appointments but unfortunately the Dr there had to cxl my appointment for health problems…read moremade him retire I heard on his voicemail! No calls though to tell me not to come in or explanation that he would not be there. If I hadn't called to confirm my appointment, I would not have had a clue.

From the owner: We pride ourselves on treating each customer like family. And speaking of family, we have eye…read moreglasses for all of yours and for every situation. Eyeglasses, sunglasses, sports goggles and contact lenses even one piece eyewear without screws or hinges for small children.