This optician goes the extra mile for his clients. Even before I made a commitment to purchase new…read morelenses for my frames, Greg helped me parse out what might be awry with my inaccurate lens script that had been cursorily arrived at by a tech during a recent ophthalmology appointment. He gave me excellent advice to determine how to best rectify this situation, and continues to be a valuable resource to guide me to determining the correct lens script for me. I intend to go to him for all future optical needs. He's a gem.

Great selection and great service. I go to see Greg whenever I need/want new glasses. He has a…read morefabulous sense of style and helps me pick just the right glasses to suit my face. I go whenever I have a screw loose (go ahead- laugh) and he fixes on the spot, no charge. I feel welcomed walking through the door. This is my go to place for glasses!

Thank you Dr Santos for all the time you spent with me I…read morehave been to many Eye Doctors have never found anyone that was willing to spend the time to fit me for Contacts for Shooting Trap I would recommend any one in the Shooting Sports game to give Her a try She will not be satisfied till you are Thanks again

Well, so far one star.. went for simply eye glasses to be ordered. They were given the script,…read moreordered glasses and 5 weeks later no call and no glasses. I called to check and still no glasses. I had to ASK if they could reorder the glasses as the optician didn't have them. I asked "did you put a rush on them atleast so my child could get the glasses she's been waiting for? Honestly, it hasn't been enjoyable or precessional Not the Madonna Santos practice I remember going to for myself 20 yrs ago. Perhaps when the glasses finally come in and she gets fitted it will be much more impressive and I WWLP adjust review.

I walked in the door for a apt and was greeted by a friendly staff. From the front desk, the Dr…read more and the tech's, everyone was helpful, patient and friendly.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

Consumer beware. I…read moremade an appointment online for an eye appointment, waited in the lobby 15 minutes past my appointment. The 2 assistants (who are very nice) did my intake, but I declined the retinal scanning (just did somewhere else and did not want to pay the $45). I was then informed that the optometrist is remote, not in the office, and needs the retinal scanning to perform the eye exam. I just needed a prescription for eyeglasses. I replied that if it's required for the eye exam then it should be covered by them. They went to speak with the manager, who said I needed to pay for the retinal exam if I wanted to proceed. I left. False advertisement and bait and hook? No thank you.

I took my family here for an eye exam. The eye exam was excellent and the DR was the best but, the…read morebilling services is the worst that me and family have ever encounter. We keep getting bills after bills even though our insurance have paid for everything. When we come here for explanation the receptionist dont have a clue of what's going on. She is a disaster in billing, even when my wife keep explaining to her that we have 2 insurances cover. She is brain dead person. We call the main office and ask why we keep getting bills after we pay and they are even worst. We never had a problem in all our years having eye exam with no company. Avoid getting stress, dont bring your family or you to this GARBAGE place of MORANS.

So, I'm pretty much done with this "situation." I've done all I can do, outside of physically doing…read moretheir job. My review is on Yelp and another source (can't remember which.) and now I need to update it even further.) Here is the run down of what has been going on, in regards to the vision Centre in Westfield Massachusetts (NOT to be confused with the Vision Center at Walmart. Two VERY different entities.) I've gone to this establishment since I was 18. That is 17 years. SEVENTEEN YEARS. 11/07/2019 My glasses were "ordered" I originally MISTAKENLY said 11/27. My appointment was 11/07. My DAUGHTERS eye exam was 11/27. Regardless of when I went in, it's always quoted as "2-3 weeks for delivery") I spent over two hours at Vision Centre with my daughter, in westfield. It was the day before thanksgiving, I remember this vividly, because I was having a breakdown about HOW MUCH TIME I was losing for cooking. Maybe this is a run of bad luck. Told myself to be forgiving. We even joked around a bit. Clearly at that point, my glasses weren't in yet. I let it go for a couple weeks... especially since I had 3 other pairs of glasses to pick up, so I'd see them regardless. 2-3 weeks left me at dec 20. They're not in yet. But they're definitely closed until 1/3. Call then. I call January 3 and asked about them. Hmm. I'd give it another week, mail has been mixing our deliveries up. Tuesday!" Tuesday Jan 7 comes and goes. I was in Westfield on Jan 9 for another appointment so I stopped in to see about my glasses. I sit and wait for them to figure out what happened. Because they were not seeing my glasses having ever been ordered. I was there for a while. Like.... a WHILE. But still... I joked around and was trying to be kind. "Oh. Looks like (the glasses fitting guy) didn't do the prior authorization properly." I sit and wait for them to figure out what to do. (Glasses fitting guy) says "This was my Fault. I didn't realize I had to fax the prior authorization. Thought I could email it. I will order the lenses myself, and cut them myself. I'll have them to you in a couple days" (it was Friday, and he estimates Tuesday. They're closed Sunday and Monday, so his estimate was about 1-2 business days) He was VERY apologetic, seemed sincere. I again decided to be kind, and "let it go" Tuesday comes and goes. I call the FOLLOWING Tuesday (Jan 21). "No... lenses aren't here yet." (BULLSHIT. I know their shipping situation. My insurance lenses are ONLY delivered on Tuesdays. They take 2-3 weeks to ship. The lenses he was buying were "on the house" which arrive in 1-2 DAYS. It's been a week and a half.) So I began to get frustrated, and start thinking "how is this reasonable??" I call FRIDAY January 24. "Yup! Lenses are in! Can you pick them up tomorrow?" (So suddenly 1-2 days after I just called the lenses were in????i can't prove it... but I'd be willing to bet that it was -again- forgotten... and remembered when I called on Jan 21) "Yup. I'll be in." In that moment, I made the decision to call a new optometrist. Bullshit on their claim that the lenses weren't in, they ordered them immediately after my REMINDER call and were delivered on their normal lense (not my insurance) time table. They're open 9-12 on Saturday's. Very limited. I go in. "Name?" Give her my name. She looks on the desk. Looks in the cutting room. Rummages. "Did we call you?" I said "No. I called YOU." "OOOOH. Yeah. (Glasses fitting guy) isn't here. He's out with the flu. He has to cut them still. He will have them done next week." I literally felt the blood rush out of my face. Did you really just have me drive my ass here on a Saturday for nothing? You knew I was coming, and didn't want even warn me?! I turned around and walked out, stone faced. I knew I had made a good choice to get myself and my kids into a different practice. I figured in that moment "ok. I'll just get these when they're done, and never turn back" Tuesday, (Jan 28) I get a phone call. "He's out with the flu again" Today (Feb 7) I get a call. "Can you call me back? It's about your glasses." I tossed the idea of not calling them back around in my head for an hour or so. I ultimately decided to humor them. See what they wanted. "Soooo... the lenses are in. Butttttt the frames that you picked... they were discontinued. We have a brown pair, but if you don't want that, we will need you to come in and pick another frame." I don't think I need to say anything more.

Horrible place to go to they take your money and then don't give you what you paid for not…read moresatisfied with my service at all I paid for contacts that I never received and there telling me they have no record of my payment I will never return here again if I could give them zero stars I would

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

Extremely poor receptionist. Very unwelcoming. She made me feel like they did not want me as a…read morepatient.

My family and I have always received excellent care. The selection of frames is extensive. Ordering…read morecontact lenses has been quick and easy as well.

I won't be returning to Robbins - EVER. I wasn't always impressed but had been going there to see…read morethe previous owner and they had my history so I stayed. The last visit in 2024 they provided me with the wrong prescription and went and actually bought glasses ELSEWHERE (THIS IS THE KEY WORD). When they came in (a few weeks later), they were terribly off. The place I went was very aware of the issues with Robbins and said many people have had the same issue. I went into the office and they said I can come in and have a new test for 50 dollars. That IF I had BOUGHT GLASSES FROM THEM it would be free. I asked for the previous year's script and one eye was way off - like the numbers were inverted - .100 vs .010 (no one's eyes change that drastically - in one eye, in one year). I asked to speak to the doctor who wasn't available. The staff was rude and didn't care about my problem just repeating we can give you a new exam and denied it could be human error even seeing the last year exam claiming that huge change COULD happen. I asked the doctor to call me. Instead of backing his work and business, he chose to have his eye glass tech to call me who could do nothing. I've had to wait one year to get glasses so my insurance would cover the exam. That is poor business, especially in the healthcare business. I don't complain often about businesses but want others to know - find someone that has a good reputation within your community and go there. It will save you time and money.

Set up appointments but unfortunately the Dr there had to cxl my appointment for health problems…read moremade him retire I heard on his voicemail! No calls though to tell me not to come in or explanation that he would not be there. If I hadn't called to confirm my appointment, I would not have had a clue.

From the owner: We pride ourselves on treating each customer like family. And speaking of family, we have eye…read moreglasses for all of yours and for every situation. Eyeglasses, sunglasses, sports goggles and contact lenses even one piece eyewear without screws or hinges for small children.

I don't usually take the time to write many reviews, but after the extremely rude and…read moreunprofessional receptionist, I felt compelled to write my experience. I would give zero stars if I could. I don't know if she was having a horrible day or what, and she just needed a person to take it out on, and I was chosen, because I had the audacity to try to get an appointment with their office. I had an eye emergency on a Friday and ended up in the ER and they simply said to "follow up with an eye doctor next week". My doctor retired, so I wanted to find somewhere close to home. This place looked and sounded great online. They did a great job at attempting to make themselves look good, but this is was proven untrue with a short phone call. I explained my situation and she abruptly put me on hold, came back and said "call the on-call doctor you saw Friday, it was Dr. YXZ". And she gave me not one, not two, but three numbers of who she said I saw Friday (the first 2 numbers were not for that doctor, she couldn't get that right), I tried to say I didn't go to their office but to the ER. The ER doctor said to follow up with an eye doctor. So this was explained to her again. Again, I was put on hold and she came back and said I need to follow-up with the on-call doctor. I asked, if this was the doctor I should see or the doctor I saw Friday. She said it was the doctor on Friday. AGAIN I said I don't go to your office, I went to the ER and they just want me to follow-up with an eye doctor, and I asked can I set up an appointment. She said No, I need to go to the ER. I asked why and she said because that is who diagnosed me. I said, the ER said to follow-up with an eye doctor. And she said it's busy and likely she won't be able to get me in this week anyways. And she hung up. She didn't look, she didn't treat me like a human, she treated me like I was asking for her first born child. I was calm and nice, till the end, when I got snippy right before she hung up and said, "I hope you have a terrific day, you have been so unhelpful". In the end, I'll travel to see a professional. I can't imagine going to such an unprofessional type place. I am in shock of how mean people are and how rude. Her job, is to help people not treat them like dog crap! She didn't want to work. My suggestion to her, don't work as a receptionist if you hate people so much! I hope she has the day she deserves. I really never want to be a "may I speak to your manager" person. I won't be that person. But I do hope someone out there does. I can't imagine I'm the first or last person she does this too. She is going to run that place in the ground!!! Maybe the doctors are great, I will never know because I'll never go there, nor will I let any of my family or friends. But they should know the business side is looking horrific!!

Clean and pleasant place to visit. I felt funny visiting their office upstairs, but the optical…read morestore is very nice and service is great, out of my expectation. The lady, Mariya who served me is such a wonderful sales lady. She is very helpful on all aspects. Wishing her successful on any career. .