First visit with Dr.Casey and I was very pleased She was…read morevery thorough and pleasant .staff was great.

My last contact ripped before expected and I had to wait 2 weeks for new ones to come in.. Called…read more10 places for a pair and no one wanted to sell me any. Called Chicopee eye care and they gave me a pair for free! I was out of hope and was worried to drive with bad eyesight, thank you chicopee eye care!

My entire family loves Brett!!! He is very informative, attentive, and concerned about our visual…read morehealth. He saw something in my exam that was possibly concerning but his delivery was impeccable. Turns out, it's just a part of my eye and not a medical condition. I never knew this place existed and stumbled across it by accident...best accidental find ever!! The whole staff is amazing.

Real nice people, they have a sense of humor ,had to wait few minutes longer for my alloted time of…read moreappointment .I didn't mind. Also there's a discount too,10 or20% discount too.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

The doctor is excellent with top credentials. Office staff are often mean, hostile, rude and…read moreinsulting. They do not hesitate to scream at patients for no apparent reason.

The tech who did the OCT and work-up was fabulous! She was friendly, funny, and explained…read moreeverything she was doing. Dr H always shows me the results of the OCT and explains what I'm seeing. He's definitely all business when he is in the room, but answers all my questions without hesitation.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

Extremely poor receptionist. Very unwelcoming. She made me feel like they did not want me as a…read morepatient.

The glasses I had made there 8 years ago are still great. I appreciated the optometrist's attention…read moreto detail.

Amazing experience at Dostal Eyecare! The technicians were welcoming, knowledgable and funny. Dr…read more Budri and Bill were able to help to find me new contact lenses with blue light blocking which are so comfortable. Highly recommend!

I don't know what happened to this place. When I first got my glasses 2 years back everyone knew…read morewhat they were doing & it was organized. The communication was there. Over my last few visits it's just a mess. Rather their system is down or the receptionist is all over the place or the doctors themselves don't seem confident in their work. They got excited when they told me one of my eyes had worsen and the good news was that at least I have the same prescription for both eyes. Like cmon. Be better, do better.

Rude and unfriendly. Optometrist was 20 minutes late to come into exam room then I was FORCED to…read moreaccept a script for a brand of contacts I had zero interest in then when I asked for my eyeglass prescription so I could buy frames without Vonhamme's 200% markup they were rude then too. I'd give 0 stars if I could.

Consumer beware. I…read moremade an appointment online for an eye appointment, waited in the lobby 15 minutes past my appointment. The 2 assistants (who are very nice) did my intake, but I declined the retinal scanning (just did somewhere else and did not want to pay the $45). I was then informed that the optometrist is remote, not in the office, and needs the retinal scanning to perform the eye exam. I just needed a prescription for eyeglasses. I replied that if it's required for the eye exam then it should be covered by them. They went to speak with the manager, who said I needed to pay for the retinal exam if I wanted to proceed. I left. False advertisement and bait and hook? No thank you.

I took my family here for an eye exam. The eye exam was excellent and the DR was the best but, the…read morebilling services is the worst that me and family have ever encounter. We keep getting bills after bills even though our insurance have paid for everything. When we come here for explanation the receptionist dont have a clue of what's going on. She is a disaster in billing, even when my wife keep explaining to her that we have 2 insurances cover. She is brain dead person. We call the main office and ask why we keep getting bills after we pay and they are even worst. We never had a problem in all our years having eye exam with no company. Avoid getting stress, dont bring your family or you to this GARBAGE place of MORANS.

Thoughtful and caring. She asks the right questions and actually listens…read more Overall great human. Front of the house are lovely as well.

I have been seeeing Dr. Basile for over 20 years. She has the knowledge, intelligence, and…read more willingness to solve issues. She is a good listener and responds well. Several times she has reached out to me above and beyond normal expectations. She is dedicated to her profession. PS i love that her first and last names are anagrams.