This was my first time at Visionworks in Hadley, MA. From the moment I called to make the…read moreappointment to Picking up my New Glasses to day was great. My Eye exam was professional and personable as was the help I received from Deb picking out my New Glasses. My glasses and contacts were in with in a week and look great! Thank you all!

Finally, an optometry shop where prices are transparent and you can get an eyeglasses frame for…read more$70. Or more, if you want. Their large selection of frames is organized by shape (round, square, cat's-eye, etc.) and price. When I called for a quote on lenses, they actually told me a price instead of hedging. Service was fine, and so far I've been happy with my new glasses. Small businesses: I really want to support you, but may I suggest that it might be time to rethink your business model?

I have been ti many eye doctors in the past and have to say that UMass Eye Care is my favorite to…read moredate! Since I have been coming to this office I have had only great experiences. I recently had an exam at this office, and when it was my scheduled time, I was seen. I didn't have to wait an obnoxious amount of time, and the team was great. The other thing I love about this office is the fact that you can order contacts through them and get them the next day. Very often with my laziness I ride out my contacts until it is too late, and I always know that I can get a new box quickly at this office. The staff here is amazing, and they are always willing to help you out in a pinch!

I was at Amherst for reunion and had to also be in a wedding the next day..I realized I had left my…read morevery high prescription contacts at home! Umass eye care services saved the day (weekend)...I can't say enough about how wonderful, kind and efficient they were. When I got there they already had my prescription out by the reception area. So thankful!

I learned it's not always easy to get your vision correct. Dr. Delaney always got mine right, after…read moreothers couldn't. But a few years ago he told me it would never get any better because I had cataracts. I was confronted with cataract surgery, a very scary prospect. Eye surgery? Yikes! I met Dr Shield who was very assuring and professional. He didn't push this on me, which I was grateful for. Meanwhile, both my husband and close friend had cataract surgery and I saw they were fine...better than fine, so I returned. Dr Shield carefully went over all my lense options till we agreed on what was best for me, eyehance lenses. The surgery, performed at the Cataract Center went well. I inquired with the nurses who worked there to learn that Dr Shield was most respected and appreciated for always being on time and being efficient. Sure enough, I didn't wait long, and all went well. This was life changing surgery! There is no pain, just minor eye irritation which subsides in time. It's not just that I can see, but the clarity, the details, the colors are all amazing. I feel as if I have been reborn. Dr Shield was the magician who brought magic back to my life.

Twenty five minutes late, I explained I had a tight schedule at the onset, no transparency with…read moreactually how far behind they were running. Had I known, I would have rescheduled. Assistant who did my eye exam was lovely (I feel badly she has to work for the Doctor I interacted with) then I had to wait again to see the Doctor. I explained that I had just been to the eye doctor two weeks ago at UMass and just needed an updated prescription. The Doctor wasn't having it, she insisted that I had to see her too. I explained (and pleaded a bit) and I was blamed, "we tell you to allow for an hour and a half". I reread all my communications with them, nowhere does it specify this hour and a half. A kind woman offered I could go ahead of her. The Doctor was on a power trip and completely inflexible. Now I've left three messages with no response from their office manager so as to ensure my insurance doesn't get charged and have to wait a year. For a supposed healer of the eyes, Dr Gal didn't really SEE a person in a bind in front of her and completely lacked compassion, maybe she was having a bad day but I found her rigid and hard hearted. I left flustered and teary eyed.

LOVE this place! Cassidy is awesome and always so helpful. She helped me find the right contacts…read moreand fit me in promptly last week. Amazing team and customer service!

Am I a patient of yours? Nope. I WAS...for one day.... Will I ever be again? Nope…read more 49276405-329B-4350-9307-AEFE036A6D27-Image 3.jpeg Here's my latest Yelp Review of your Amherst office. :). Have a nice day. As anyone who has followed my Reviews knows I'm a pretty easy going guy.....not easily annoyed or rattled. :) Having clearly stated that I've discovered an EASY way to ruin your day as I did mine. Simply visit the MyEyeDr Store in Amherst Mass. Although I'd allowed myself plenty of time to arrive 15 minutes Early, the Town of Amherst chose the same day to put up roadblocks and detours everywhere. As a result I arrived at MY EyeDr 2 (TWO) minutes late, What was their solution? They canceled my appointment, told me I was 20 minutes late, had arrived at 2:09 and totally Blew me off. I went to my Car, fuming, my eyes popping out of my head and checked the email they'd sent me the night before. Yup...I was 2 to 3 minutes late...which I showed the receptionist. She gave me NOTHING but an expressionless stare. Would I EVER recommend one of the MANY MyEyeDr stores based on the way I was treated in Amherst by a Young Woman with a Bad Attitude?? Nope. I'd rather be stabbed in both eyes with a dull butter knife and have Surgery done at a local McDonald's. In Summary.... Avoid at all Costs. :). Right across the Road from MyEyeDr sits a large road sign....a Brilliant Marketing move by "Eye Physicians of Northampton". As you read that "Unhappy Sign" you're right next to "Eye Physicians" Amherst Office. 3 seconds later I was inside...greeted Warmly by VERY nice folks. I now have a NEW Eye Doctor. Guess Who? :) Why does MyEyeDr have a Zillion one-star reviews? Gee. I wonder.

If you value your eyeball health, this is the place for you. I've been wearing glasses for 57 of…read moremy 60 years and I don't remember ever having such a comprehensive and thorough evaluation. This may not be for everybody. If all you want is to update your prescription, you could go to Costco and have a tech run a few tests in 15 minutes. My initial visit at Northampton Vision Specialists took over two hours - it was the real deal. (They even checked my color vision!) Do NOT confuse this business with Eye Physicians of Northampton, where I used to go, until they forgot what customer service was. Northampton Vision Specialists is an established business, with real eye doctors and skilled and friendly personnel. It is also situated in a converted old house, which really adds some charm you don't often seen at a medical facility. Take care of your eyeballs - at Northampton Vision Specialists.

outstanding service and treartment in every way possible. the best eye and vision care i have ever…read morehad.

The glasses I had made there 8 years ago are still great. I appreciated the optometrist's attention…read moreto detail.

Amazing experience at Dostal Eyecare! The technicians were welcoming, knowledgable and funny. Dr…read more Budri and Bill were able to help to find me new contact lenses with blue light blocking which are so comfortable. Highly recommend!

I just needed a replacement of my temple arms. The staff was so friendly and helpful. Thanks for…read morehelping me bring my broken glasses back to life!

I had the best experience at MyEyeDr in Northampton. It was the first in depth eye exam I've had…read moreand was informative, fun, and I left excited about getting my new glasses. The staff are friendly the service efficient and professional. I highly recommend.

The lady who checked my eyes and dilated my pupils was fantastic. Very friendly and down to earth…read more The eye doctor was attentive and seems very knowledgeable. The receptionist left a lot to be desired. She got irritated because I couldn't make an afternoon appointment 40 minutes away from where I work. She got nasty because my card was declined. I miscalculated how much my copay was. I was able to transfer funds to make up for it. There is really no excuse for someone to be such a twat to people coming in for an eye exam. She would be the reason I may not have a second visit at that office. Life is too short for people with bad customer service skills.

I am a new patient and went to Florence to order new glasses. The person I saw was nasty and had no…read morecustomer service training. I made an appointment at the suggestion of the office so I wouldn't have to wait. I arrived 10 minutes before my appointment, no else was in the office. He told me I was early for my appointment. He finally agreed to see me, he could not do what I wanted so I want along with his suggestion. I was told that my glasses would be ready in 7-10 days. Never heard from him. I finally called weeks later to be told that they were in and that an email was sent. I never received any email. He made up a story as to why I wasn't notified and when I told him that was not true he basically hung up on me. I called the office in Florence to speak to his supervisor, never heard from her. Never will order glasses from this practice again.

Very long waits. Plan 3+ hour appointments and having them always being an hour behind your planned…read moreappointment time. Pleasant enough staff but mismanaged by understaffing and single choke point of patient care ala Dr. Balin. Well, updated from 1 star to 3 stars considering the follow-up appointment. Considering outcomes are more important than efficiencies and problems. Next appointment my Dad was seen pretty quickly and on schedule. I believe there is much room for improvement here but a 1-star rating in undeserved.

My consultation uncovered that I am unfortunately not a candidate for Lasik or PRK, which was a…read morebummer. However, the experience was as good as it possibly could have been- they seemed really prepared and educated and after a bunch of specialized machine scans they told me the news in a really kind but straightforward manner. Then they didn't even charge me for the consultation. They were totally professional and I really appreciated their evaluation.