I hate buying new glasses. Too many years of feeling like I was being taken to the bloody cleaners…read morein Connecticut, Mexico, St. Louis MO, Chicago....many years/many prescriptions as I aged. Oye. So I enlisted my kind husband to be my secondary mirror to go buy a pair of NEW (egad, the last time I got new glasses in MA I had to return them for a refund...they were a mess making me a mess too). And saw Jeffrey. His kindness, his questions asking me about issues no one--no doctor, no optician had ever asked about. YIKES. BEST optician in 7 countries I've lived in. Though to be fair, I was younger and without glasses often in some of those countries. So thanks Jeffrey. I trust you so much that I'm writing this waiting for my new glasses knowing you'll be there for me and others.

Well...Jeff has lost 200 dollars from me at minimum…read more.. Jeff--I believe that's the name of the business owner and I were talking about our cats and then he suddenly paused...before saying something extremely racist. To be clear, I am white. I believe the hesitation was to consider if it was "safe" to make the joke that he did. The shop is not a large space and I did not want to lose my temper and escalate anything, so I pretended to laugh and told him I needed my relatives' approval before buying anything. Well. I have a lot of racist relatives. They would defend this man. I won't. I will not give him money, theirs, mine, or anyone else's. It's sad to hear a local business owner and operator, otherwise welcoming, kind and polite, talk like that because it undoes his kindness--he's only willing to show it to people who look like he does. It's disturbing because this is not the screaming, overt racism of domestic terrorists and our government of 2026. it's insidious. It's literally in our mom and pop next door local businesses. I'm not going to repeat what he said. Doubtless, he has many excuses for it. I would, sadly, for the sake of his cats, who sound delightful, warn my friends of every color not to give this man an income. There was and is no excuse on this planet for what he said. Please consider that if you shop here, you are supporting his racism.

Finally, an optometry shop where prices are transparent and you can get an eyeglasses frame for…read more$70. Or more, if you want. Their large selection of frames is organized by shape (round, square, cat's-eye, etc.) and price. When I called for a quote on lenses, they actually told me a price instead of hedging. Service was fine, and so far I've been happy with my new glasses. Small businesses: I really want to support you, but may I suggest that it might be time to rethink your business model?

Probably the worst remote customer service I have encountered in years. Tried to call this office…read moreafter making an order in person, in order to apply a coupon to my purchase. It is impossible to call the store directly. It reroutes to a national call center with a minimum 15 minute hold time, only for them to offer to take a message to send back to the store. Live chat is a 'bot' that refers me to their website which refers me to the bot, or to the phone number for customer service. It's maddening. If you shop here make sure everything is complete before you leave.

I just needed a replacement of my temple arms. The staff was so friendly and helpful. Thanks for…read morehelping me bring my broken glasses back to life!

I had the best experience at MyEyeDr in Northampton. It was the first in depth eye exam I've had…read moreand was informative, fun, and I left excited about getting my new glasses. The staff are friendly the service efficient and professional. I highly recommend.

I have been ti many eye doctors in the past and have to say that UMass Eye Care is my favorite to…read moredate! Since I have been coming to this office I have had only great experiences. I recently had an exam at this office, and when it was my scheduled time, I was seen. I didn't have to wait an obnoxious amount of time, and the team was great. The other thing I love about this office is the fact that you can order contacts through them and get them the next day. Very often with my laziness I ride out my contacts until it is too late, and I always know that I can get a new box quickly at this office. The staff here is amazing, and they are always willing to help you out in a pinch!

I was at Amherst for reunion and had to also be in a wedding the next day..I realized I had left my…read morevery high prescription contacts at home! Umass eye care services saved the day (weekend)...I can't say enough about how wonderful, kind and efficient they were. When I got there they already had my prescription out by the reception area. So thankful!

I was an optometrist medical client at MyEyeDr at 22 University Dr, Amherst, MA 01002. I went there…read moreright when they took over Dr Wadman's optometrist office which I went to for over 10 years - & I was assigned the male optometrist there (I do NOT recommend him, I've heard okay things about the woman though), after I'd called ahead several days before to make sure I had enough for the the contact lens fee secured, I was there on time at the date of my appointment. After a 45 min wait for my appointment I was seen, because they were running late - it happens, sure - but then without prior warning I was denied the contact lens exam to get my contact lens prescription. That was why I went there. I was able to pay for its cost in addition to the glasses exam covered by my masshealth health insurance. The male optometrist, who I was meeting for the first time, cited that a lack of previous years of having any relationship with me as his patient (after his practice kicked out my last doctor so how could I even have that?!) meant he couldn't trust me, a 30+ year old adult, with having a contact lens prescription and he would be liable. He refused to give it to me even though he told me that he knew what the prescription I needed was. He decided he wouldn't, was aggressively smug about his decision for the remaining 20 mins of our appt during which I begged him to change his mind during the remainder of my eye exam. By the time I left I was practically in tears from how he spoke to me. I left a review on another platform, and they deleted it because I do not wish to share my legal name. DO NOT go here if you want contact lenses - only go to get a prescription for glasses. If they guarantee you anything more, they are possibly lying to you like they lied to me. I was hugely let down when I wanted and expected I could get a prescription for contact lenses here. After they denied me care, I was unable to afford a new eye exam's full cost myself elsewhere, so I couldn't get contact lenses with the eye exam covered by my insurance for another 2 years (the doctor knew this about me, which is why he was able to talk to me like that and act so smug knowing he'd face no ramifications) until MassHealth could cover a new one again for me, at a new/better optometrist than at MyEyeDr in Amherst, or any MyEyeDr I imagine, where in my experience they refuse to give out contact lens prescriptions when they are paid for that exact service. PLEASE don't make the mistake I made and expect both the truth and also the care you would normally get from optometrists from them. I will never go back to the building that doctor denied me care in, my experience was too negative for me to try to set foot in there again.

I went for my appointment and the receptionist told me that I signed up for a remote visit with the…read moreDr. I did not, to my knowledge. Now I have a new appointment for a week from now but after this I will go elsewhere.

I have no doubt that the quality of the lenses and the frames are excellent. However, I don't…read morerecommend going to the store if you are on a budget. The prices are exceedingly high and rather than the staff person accepting your limitations and wishing you well, they will continue to bury you with facts about how the product is superior. It's condescending and disrespectful.

The professionalism and craftsmanship of this shop literally saved the vision in one of my eyes…read morewhen I was randomly injured and the glasses I bought here absorbed the shock. The owner is simply a genius with a heart of gold. Ten years ago the cheap glasses I had bought were fixed for free and when I needed new glasses, I decided to return to the nice man who had fixed my cheap glasses for free. He fitted me perfectly for progressive lenses and those lenses saved my vision. Can you get cheaper glasses somewhere else? No. You simply cannot, because hour for hour of wear these are absolutely the most cost effective, comfortable, and in my case safest available. The staff are extremely talented, knowledgeable, efficient, and helpful. There are roughly 24,000 waking hours in a four year period. If you invest less than a half penny for each of those hours you more than cover any premium you would save going to McGlasses or McGlasses.com and you will have the finest glasses available. How ugly are the faces in your life or boring the books you read or bland the flowers you look at that you would even think of not investing in the best for your eyes?

I had a couple appointments for a new prescription and also came in to search for some frames…read more The safety precautions were thorough, which I really appreciated. The employees were helpful and kind. They were willing to answer all of my questions about insurance and the testing they were doing. Another plus is that they upload prescriptions online which makes it easy to order glasses from online stores! If you need new glasses or a new prescription, definitely take a peek at Northampton Vision Specialists!

For someone who has MS visiting a Dentist is a daunting event!! My Visit to Northampton Vision…read moreSpecialists was thorough , friendly(great folks !!), and, professional !! Dr. Clay was masterful checking my vision without the use of that usually big chair. I sat in my chair for most of the techs checks too !! They moved my legs for me to to line me up for the film work necessary to see into my optic nerve and cataracts in both eyes !! All the while keeping me laughing and comfortable with my inability to move my legs while they examined my eyes !! THANK YOU ALL !! Jim Brooks

Like many others, I had a very disappointing experience with VMG. I couldn't get an appointment…read morewith a doctor for 9 months. Then the month before, they cancelled it. They tried to give me an appointment with an NP, but when I asked for an MD, they said I'd have to wait another 9 months. I'm not surprised by the many negative reviews and the fact that they're struggling to stay afloat.

Absolutely a horrible experience trying to get them on the phone. Wait times are at least 15 to 20…read moreminutes for them to answer the phone. They laid off a bunch of staff with no consideration to there patients. The doctors and the doctor staff are truly great I've never had a bad doctor in valley medical center. However the long wait times is enough for me to consider leaving all my doctors behind and starting with different ones

Terrible service. They do not answer the phone or return VM. Over 3 business days called 4 times…read moreand left 3 VM. The optician said that the receptionist takes the messages and he had not received any and "could not be there all the time."When I walked in, I was ignored and then finally treated with attitude and rudeness. I was told that the doctor's office was down the hall, as if I was a child. I said that I was there for glasses and was told to just look around. I took out my insurance cards and he said that they do not accept any insurance. It would be nice to have this information up front. They were rude and I cannot believe that they can stay in business. I will spend my money elsewhere and advise everyone else to do the same.

From the owner: Eye Physicians Optical provided high quality eye glasses, sunglasses, and safety glasses. With a…read morewide variety of frames and the latest lens technology, our optical shop creates long lasting eyewear with the best clarity possible, at every price point.

The glasses I had made there 8 years ago are still great. I appreciated the optometrist's attention…read moreto detail.

Amazing experience at Dostal Eyecare! The technicians were welcoming, knowledgable and funny. Dr…read more Budri and Bill were able to help to find me new contact lenses with blue light blocking which are so comfortable. Highly recommend!