I was an optometrist medical client at MyEyeDr at 22 University Dr, Amherst, MA 01002. I went there…read moreright when they took over Dr Wadman's optometrist office which I went to for over 10 years - & I was assigned the male optometrist there (I do NOT recommend him, I've heard okay things about the woman though), after I'd called ahead several days before to make sure I had enough for the the contact lens fee secured, I was there on time at the date of my appointment. After a 45 min wait for my appointment I was seen, because they were running late - it happens, sure - but then without prior warning I was denied the contact lens exam to get my contact lens prescription. That was why I went there. I was able to pay for its cost in addition to the glasses exam covered by my masshealth health insurance. The male optometrist, who I was meeting for the first time, cited that a lack of previous years of having any relationship with me as his patient (after his practice kicked out my last doctor so how could I even have that?!) meant he couldn't trust me, a 30+ year old adult, with having a contact lens prescription and he would be liable. He refused to give it to me even though he told me that he knew what the prescription I needed was. He decided he wouldn't, was aggressively smug about his decision for the remaining 20 mins of our appt during which I begged him to change his mind during the remainder of my eye exam. By the time I left I was practically in tears from how he spoke to me. I left a review on another platform, and they deleted it because I do not wish to share my legal name. DO NOT go here if you want contact lenses - only go to get a prescription for glasses. If they guarantee you anything more, they are possibly lying to you like they lied to me. I was hugely let down when I wanted and expected I could get a prescription for contact lenses here. After they denied me care, I was unable to afford a new eye exam's full cost myself elsewhere, so I couldn't get contact lenses with the eye exam covered by my insurance for another 2 years (the doctor knew this about me, which is why he was able to talk to me like that and act so smug knowing he'd face no ramifications) until MassHealth could cover a new one again for me, at a new/better optometrist than at MyEyeDr in Amherst, or any MyEyeDr I imagine, where in my experience they refuse to give out contact lens prescriptions when they are paid for that exact service. PLEASE don't make the mistake I made and expect both the truth and also the care you would normally get from optometrists from them. I will never go back to the building that doctor denied me care in, my experience was too negative for me to try to set foot in there again.

I went for my appointment and the receptionist told me that I signed up for a remote visit with the…read moreDr. I did not, to my knowledge. Now I have a new appointment for a week from now but after this I will go elsewhere.

Poor scheduling Waited 30 minutes past my appointment time…read more Gave up and left. No apologies of any type just asked him if I wanted to reschedule.

I was a fan of this practice for a number of years until I missed an appointment. My wife and I…read morehad easily 10 visits with them in 6 years, but after I no-showed once, they showed no grace at all. They did not respond to my apology, nor my request for new appointment. But they did send me a bill for $50, and a 'reminder' to pay it 10 days later. All done.

I had a couple appointments for a new prescription and also came in to search for some frames…read more The safety precautions were thorough, which I really appreciated. The employees were helpful and kind. They were willing to answer all of my questions about insurance and the testing they were doing. Another plus is that they upload prescriptions online which makes it easy to order glasses from online stores! If you need new glasses or a new prescription, definitely take a peek at Northampton Vision Specialists!

For someone who has MS visiting a Dentist is a daunting event!! My Visit to Northampton Vision…read moreSpecialists was thorough , friendly(great folks !!), and, professional !! Dr. Clay was masterful checking my vision without the use of that usually big chair. I sat in my chair for most of the techs checks too !! They moved my legs for me to to line me up for the film work necessary to see into my optic nerve and cataracts in both eyes !! All the while keeping me laughing and comfortable with my inability to move my legs while they examined my eyes !! THANK YOU ALL !! Jim Brooks

Excellent ! Very knowledgeable staff great prices Always on…read moretime with products! No waiting!

I had great service for all the glasses I purchased. Great folks and very helpful in selecting…read moreframes., even so far as recommending ones less expensive than those I picked out. Gives special attention to veterans.

Finally, an optometry shop where prices are transparent and you can get an eyeglasses frame for…read more$70. Or more, if you want. Their large selection of frames is organized by shape (round, square, cat's-eye, etc.) and price. When I called for a quote on lenses, they actually told me a price instead of hedging. Service was fine, and so far I've been happy with my new glasses. Small businesses: I really want to support you, but may I suggest that it might be time to rethink your business model?

Probably the worst remote customer service I have encountered in years. Tried to call this office…read moreafter making an order in person, in order to apply a coupon to my purchase. It is impossible to call the store directly. It reroutes to a national call center with a minimum 15 minute hold time, only for them to offer to take a message to send back to the store. Live chat is a 'bot' that refers me to their website which refers me to the bot, or to the phone number for customer service. It's maddening. If you shop here make sure everything is complete before you leave.

Let me start off by saying that this was one of the best experiences with an eye care place I've…read moreever had. I have anxiety with health professionals since it's always about money or they just tend to not listen. I went to another place about two years ago and they blamed the medication I was on for my bad eye sight and belchertown eye care immediately went through every OTHER reason why I could be lacking. They called me the day before reminding me of my appointment. I got in almost a week 1/2 out which Is amazing considering it takes months at other places. The lady at the front desk was very attentive, told me that it would be $110 for the exam BUT insurance will cover an amount of it I would just have it sent out. (she gave me a letter and all to send it out) As well as she measured where my eyes and ears sit so its comfortable. When I paid I left a deposit for my glasses (I was given option) and she showed the price break down. Sadly, I do not remember her name but the lady who did my eye exam was TOP tier, she worked for surgeons before and was checking for EVERYTHING when I say everything I mean everything. She was very educated and would ask if I wanted to see what the pictures and devices were doing. They have brand new technology so she explained what each one does now and any questions were answered immediately. PLEASE go they're amazing !

I am so glad I tried Belchertown Eye Care - I purchased contacts and progressive lenses there, my…read morenew glasses are amazing! I recently got a pair of sunglasses to use with my contacts, these glasses have removable wind protection in them, I used the wind protection for the first time this past weekend skiing, they work incredibly, I was able to ski all day without having my eyes water! All while wearing a normal pair of sunglasses. The staff at Belchertown Eye Care are very friendly and knowledgeable, give them a try !

The glasses I had made there 8 years ago are still great. I appreciated the optometrist's attention…read moreto detail.

Amazing experience at Dostal Eyecare! The technicians were welcoming, knowledgable and funny. Dr…read more Budri and Bill were able to help to find me new contact lenses with blue light blocking which are so comfortable. Highly recommend!

I had Dr. Stern heart and he was amazing. He he made me feel relaxed. Let me ramble on and I was…read morevery happy with him.!!

HORRIBLE! They said…read morethey took my insurance, and when I got there after taking a day off from work they said they didn't. Lost a day's pay for nothing.