My entire family loves Brett!!! He is very informative, attentive, and concerned about our visual…read morehealth. He saw something in my exam that was possibly concerning but his delivery was impeccable. Turns out, it's just a part of my eye and not a medical condition. I never knew this place existed and stumbled across it by accident...best accidental find ever!! The whole staff is amazing.

Real nice people, they have a sense of humor ,had to wait few minutes longer for my alloted time of…read moreappointment .I didn't mind. Also there's a discount too,10 or20% discount too.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

The tech who did the OCT and work-up was fabulous! She was friendly, funny, and explained…read moreeverything she was doing. Dr H always shows me the results of the OCT and explains what I'm seeing. He's definitely all business when he is in the room, but answers all my questions without hesitation.

The doctor is excellent with top credentials. Office staff are often mean, hostile, rude and…read moreinsulting. They do not hesitate to scream at patients for no apparent reason.

I stopped in Friday morning 3/7/25. A lens had popped out of my frames. I expected to leave them…read moreand having to come back. The associate said to give her a couple minutes. She came back a couple minutes later and said I was all set! I asked how much, she said no charge. She wouldn't even let me give her a tip! Amazing customer service and I highly recommend them! Thank you!

I love coming here. I have been coming here for 4 years and always had great experiences. Do not…read moreforget your health insurance cards and Photo id. very important to have otherwise they wont be able to service you. Thoren has an amazing selection of eyewear. I love supporting a local small business. Plus they accept masshealth! -Niki

Dr. Moriates is terrific. All of the staff I have met over the years have been great. My wife and…read moreI have been patients for over thirty years. I remain a patient even though I now live two hours away.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

The glasses I had made there 8 years ago are still great. I appreciated the optometrist's attention…read moreto detail.

Amazing experience at Dostal Eyecare! The technicians were welcoming, knowledgable and funny. Dr…read more Budri and Bill were able to help to find me new contact lenses with blue light blocking which are so comfortable. Highly recommend!

They are thieves. Bought 4 boxes of contacts was charged 307.96.My Eyemed Ins covered 130.00.I…read morereturned 2 boxes and they wanted to only give me a 64.00 $ refund total for both boxes.​

Rude and unfriendly. Optometrist was 20 minutes late to come into exam room then I was FORCED to…read moreaccept a script for a brand of contacts I had zero interest in then when I asked for my eyeglass prescription so I could buy frames without Vonhamme's 200% markup they were rude then too. I'd give 0 stars if I could.

The worst place I have ever been. Part of the exam was done by the receptionist! Part done by some…read morekind of tech... while she was blabbering about how she didn't like the doctor! ... well, I didn't either! Talking to a computer monitor with a harsh doctor was awful. I couldn't find one pair of frames to fit my thin face. They told me try one at home to see how that works. I picked 2 frames, they called me to pick my glasses up. I went, got them, went home. Literally falling down my nose----$1000.00+ Then... Are you serious? The script was WRONG! I had to go back for another eye exam. I went in, told the tech/receptionist who I am and she went down the hall... I heard her say, "Oh thank youuuuu. You just made my day." She was referring to me. She told the guy to take over. Another exam... at the end the computer monitor doctor said she couldn't write me a script because I needed to have another test done- but they don't do it!! I was told to find an eye doctor myself... It was for cataracts. Wtf I left with no script. I returned the glasses- FULL REFUND. Now...I was told to look in other optometry shops to buy a frame that fit me!!! OMG No eye office would see me for that "test." Weeks later the sweet receptionist called...I let it go to vm. She said we have a Dr you can see for the test. OMG. I called back. I laid into that receptionist and told her that I heard her tell that guy to take over! She was bagged and apologized. I have never been treated so badly in any office. AFTER the mess I went on the website. I should have done that first. The ratings are horrible. That receptionist said "we got a 5!" Today I picked my new glasses up from Dr. Bouvier's office!! He's so good! His staff are so welcoming. I'm going back for sunglasses So... My Eye Doctor... in East Longmeadow MA, you really need to get your sh## together. If you remove this post... it'll be on your website too!

Consumer beware. I…read moremade an appointment online for an eye appointment, waited in the lobby 15 minutes past my appointment. The 2 assistants (who are very nice) did my intake, but I declined the retinal scanning (just did somewhere else and did not want to pay the $45). I was then informed that the optometrist is remote, not in the office, and needs the retinal scanning to perform the eye exam. I just needed a prescription for eyeglasses. I replied that if it's required for the eye exam then it should be covered by them. They went to speak with the manager, who said I needed to pay for the retinal exam if I wanted to proceed. I left. False advertisement and bait and hook? No thank you.

Thoughtful and caring. She asks the right questions and actually listens…read more Overall great human. Front of the house are lovely as well.

I have been seeeing Dr. Basile for over 20 years. She has the knowledge, intelligence, and…read more willingness to solve issues. She is a good listener and responds well. Several times she has reached out to me above and beyond normal expectations. She is dedicated to her profession. PS i love that her first and last names are anagrams.