I was referred to Dr. Chhaya at Longwood for shingles in my left eye. I cannot say enough good…read morethings about him, and I had many visits with him throughout my illness. Longwood operates pretty efficiently. HOWEVER, DO NOT pay your copay in cash. Even though I took a receipt every time I paid cash, as that is an open invitation for "sticky fingers" if I didn't, they are still billing me for my copay for two visits, which I don't owe. This has never happened to me anywhere before. I believe the billing is handled at another location. Other than that I would highly recommend them.

it's been about a year since I got my lasik surgery procedure and it's easy to forget that I every…read moreneeded to deal with the obnoxious and endless habit of contacts and glasses everyday. I just wake up and go, I can watch tv laying down comfortabl, I don't have to worry about ordering more contact lenses in time or them breaking in my eye. I am beyond grateful-- highly recommend! this place is professional, friendly and accessible for such a task.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

Extremely poor receptionist. Very unwelcoming. She made me feel like they did not want me as a…read morepatient.

My mother who is 90 and suffered a stroke in March as she lost 100% vision in one eye and the other…read moreeye showed 65 percent shade on tests done at Balin Eye Ctr. She could not read or see much of anything and was referred to this unkind rude insensitive Doctor named Dr. Mylvaganam who over books...people were packed in like sardines in the waiting room and hallway and she waited 55 minutes before being seen. This Doctor walked into a small dark room never turning on the light to introduce himself and not acknowledging the patient's family member sitting in room with her mother. He was aggressive and in a rushed mood and it showed. Do not use this private Consultant retina office...no board of directors and no managers to over see them. It shows and makes total sense now!! This Dr. did not have any help or bedside manner...You were warned...other places...but may have to travel....

I was loosing my sight in one eye on a Friday and made the call Sat am to my regular eye Dr. He…read moremade a call to Dr. Lam of New England Retina who came in right away on a Saturday morning. He was able to perform an emergency procedure which saved my eyesight right then and there! Dr. Lam and this practice are exceedingly dedicated, talented and caring. I am very fortunate and please don't take your eyesight for granted. Any issues requiring a surgical solution will be professionally attended to with care and expediency. Thank you !

This has got to be the worst run office i have ever seen. Appointments constantly being changed and…read morewhen you do get an appointment plan on spending the day. You wont be taken on time and you will wait forever in a room. On a good note, the staff is really nice and very willing to help you

I don't usually take the time to write many reviews, but after the extremely rude and…read moreunprofessional receptionist, I felt compelled to write my experience. I would give zero stars if I could. I don't know if she was having a horrible day or what, and she just needed a person to take it out on, and I was chosen, because I had the audacity to try to get an appointment with their office. I had an eye emergency on a Friday and ended up in the ER and they simply said to "follow up with an eye doctor next week". My doctor retired, so I wanted to find somewhere close to home. This place looked and sounded great online. They did a great job at attempting to make themselves look good, but this is was proven untrue with a short phone call. I explained my situation and she abruptly put me on hold, came back and said "call the on-call doctor you saw Friday, it was Dr. YXZ". And she gave me not one, not two, but three numbers of who she said I saw Friday (the first 2 numbers were not for that doctor, she couldn't get that right), I tried to say I didn't go to their office but to the ER. The ER doctor said to follow up with an eye doctor. So this was explained to her again. Again, I was put on hold and she came back and said I need to follow-up with the on-call doctor. I asked, if this was the doctor I should see or the doctor I saw Friday. She said it was the doctor on Friday. AGAIN I said I don't go to your office, I went to the ER and they just want me to follow-up with an eye doctor, and I asked can I set up an appointment. She said No, I need to go to the ER. I asked why and she said because that is who diagnosed me. I said, the ER said to follow-up with an eye doctor. And she said it's busy and likely she won't be able to get me in this week anyways. And she hung up. She didn't look, she didn't treat me like a human, she treated me like I was asking for her first born child. I was calm and nice, till the end, when I got snippy right before she hung up and said, "I hope you have a terrific day, you have been so unhelpful". In the end, I'll travel to see a professional. I can't imagine going to such an unprofessional type place. I am in shock of how mean people are and how rude. Her job, is to help people not treat them like dog crap! She didn't want to work. My suggestion to her, don't work as a receptionist if you hate people so much! I hope she has the day she deserves. I really never want to be a "may I speak to your manager" person. I won't be that person. But I do hope someone out there does. I can't imagine I'm the first or last person she does this too. She is going to run that place in the ground!!! Maybe the doctors are great, I will never know because I'll never go there, nor will I let any of my family or friends. But they should know the business side is looking horrific!!

Clean and pleasant place to visit. I felt funny visiting their office upstairs, but the optical…read morestore is very nice and service is great, out of my expectation. The lady, Mariya who served me is such a wonderful sales lady. She is very helpful on all aspects. Wishing her successful on any career. .

Waste of time trying to call them to be seen about a 4mm abrasion on my left cornea because I don't…read morehave a referral from my "eye doctor". I did have a referral from the doctor who assessed the initial findings, but it was a referral to an ophthalmologist who only sees adolescents- unfortunately I am about 30 years too old for that particular doctor. As an eye specialist, you would think that they would care about people who are experiencing trouble with either or both of their eyes- not today. So, it's off to continue to search for an ophthalmologist that honestly cares about our eyes.

Dr Foster is an amazing eye surgeon. Trained at the MA Eye and Ear in Boston…read more As was explained to me by the chief of ophthalmology at the hospital "one of the best surgeons to have come through the hospital in the last 15 years". Leaving out the details - let me just say he saved my sight. We are lucky to have him in our local area.

I had a referral to Dr. Rosenthal from an optometrist. When calling the office I was highly…read moredisappointed with the receptionist. She wouldn't give an appointment earlier than 2 months away. I explained that the optometrist said my eye pressure was severe and needed to be seen right away. Made no difference. She didn't care and the attitude was not helpful. I called another well known place and got right in, especially with my story. Come to find out, I have a severe problem. The doctor said I shouldn't have waited another minute. Needless to say, I canceled my appointment with Dr. Rosenthal. Horrible front office. George

Dr Agahigian is a perfectionist and with that he has a encyclopedia informative but dry demeanor…read more Both wife and my mother happened to come across Dr A by pure consequence (one on SS and the other PCP). I am here to say that both are very happy with his work and recommendations. My wife is JUST out of surgery so will revisit Yelp along the way. BTW: the other person who writes saying anything about the office is not 100% accurate, they are very accommodating although it is a busy office so wait times (as with most after 10:00 appointments go) are a bit long. Any of the staff preforming tests on either of them are very accommodating (one of the machines looking/picturing into the eye explained a ton what we were looking at) and the flow thru the office goes smooth once you get out of the gate. I don't know but is the wait time the Dr's or the Clinic they work for/with scheduling issue? I'd say Clinic as they are pushing for the bucks and numbers.

First the office visits are overbooked. You can wait hours just to see doctor for five minutes…read more Doctor does not like his patients to ask questions. Staff not good at follow up phone calls. After my spouses surgery the doctor upon the next day visit was in my opinion rude and called him a baby for asking questions about his surgery. The doctor did not keep tabs on his eye pressure and when seeing another eye doctor was told pressure was high enough to cause eye loss. Had second surgery to correct what the surgeon did not do right. Doctors office to this day never followed up with call to see how their patient was. Would not recommend.

Dear Lord. If you like abuse, this is the place for you. My Primary "care" provider really seems…read moreto enjoy my suffering. Her name is Rhianna Lejoie and I can't say one nice thing about her. After dealing with her God complex and severe abuse, I contacted the office manager "Erin Cardinale". Erin is possibly the devil or maybe the vice devil. She made the situation 1000 times worse. I believe her to be a bad human being. I contacted Baystate customer services. They have a very nice young lady who writes down your complaints and submits them to Mount Olympus where the gods decide what to do about it. Then I got a form letter telling me that they're sorry I had a bad experience. Excuse me!!! You cannot speak to the decision makers. They do not call or contact you to hear what you have to say. It's a scam. I would rate the two individuals that I dealt with as well as the dominant culture of this office as: EVIL.

This office is full of people who contradict each other and will gaslight you. They do not care…read moreabout your well being or pain. They say they will call you back and they will not. Every problem you have they will urge you to go to urgent care. They don't want to do their job, they wont call you back. Save your time and go somewhere else. Literally anywhere else. Every rep. I talked to today gave me attitude, and didn't help me.