The girl on her cell phone didn't seem too excited to see an OWM approaching and then she didn't…read moreseem to realize that some people actually pay for stuff out of pocket sometimes. She practically shouted across the store to tell me the rack was not covered by insurance. So I had to yell back that I wanted to buy a pair of glasses, period. No government benefits involved.

So, I'm pretty much done with this "situation." I've done all I can do, outside of physically doing…read moretheir job. My review is on Yelp and another source (can't remember which.) and now I need to update it even further.) Here is the run down of what has been going on, in regards to the vision Centre in Westfield Massachusetts (NOT to be confused with the Vision Center at Walmart. Two VERY different entities.) I've gone to this establishment since I was 18. That is 17 years. SEVENTEEN YEARS. 11/07/2019 My glasses were "ordered" I originally MISTAKENLY said 11/27. My appointment was 11/07. My DAUGHTERS eye exam was 11/27. Regardless of when I went in, it's always quoted as "2-3 weeks for delivery") I spent over two hours at Vision Centre with my daughter, in westfield. It was the day before thanksgiving, I remember this vividly, because I was having a breakdown about HOW MUCH TIME I was losing for cooking. Maybe this is a run of bad luck. Told myself to be forgiving. We even joked around a bit. Clearly at that point, my glasses weren't in yet. I let it go for a couple weeks... especially since I had 3 other pairs of glasses to pick up, so I'd see them regardless. 2-3 weeks left me at dec 20. They're not in yet. But they're definitely closed until 1/3. Call then. I call January 3 and asked about them. Hmm. I'd give it another week, mail has been mixing our deliveries up. Tuesday!" Tuesday Jan 7 comes and goes. I was in Westfield on Jan 9 for another appointment so I stopped in to see about my glasses. I sit and wait for them to figure out what happened. Because they were not seeing my glasses having ever been ordered. I was there for a while. Like.... a WHILE. But still... I joked around and was trying to be kind. "Oh. Looks like (the glasses fitting guy) didn't do the prior authorization properly." I sit and wait for them to figure out what to do. (Glasses fitting guy) says "This was my Fault. I didn't realize I had to fax the prior authorization. Thought I could email it. I will order the lenses myself, and cut them myself. I'll have them to you in a couple days" (it was Friday, and he estimates Tuesday. They're closed Sunday and Monday, so his estimate was about 1-2 business days) He was VERY apologetic, seemed sincere. I again decided to be kind, and "let it go" Tuesday comes and goes. I call the FOLLOWING Tuesday (Jan 21). "No... lenses aren't here yet." (BULLSHIT. I know their shipping situation. My insurance lenses are ONLY delivered on Tuesdays. They take 2-3 weeks to ship. The lenses he was buying were "on the house" which arrive in 1-2 DAYS. It's been a week and a half.) So I began to get frustrated, and start thinking "how is this reasonable??" I call FRIDAY January 24. "Yup! Lenses are in! Can you pick them up tomorrow?" (So suddenly 1-2 days after I just called the lenses were in????i can't prove it... but I'd be willing to bet that it was -again- forgotten... and remembered when I called on Jan 21) "Yup. I'll be in." In that moment, I made the decision to call a new optometrist. Bullshit on their claim that the lenses weren't in, they ordered them immediately after my REMINDER call and were delivered on their normal lense (not my insurance) time table. They're open 9-12 on Saturday's. Very limited. I go in. "Name?" Give her my name. She looks on the desk. Looks in the cutting room. Rummages. "Did we call you?" I said "No. I called YOU." "OOOOH. Yeah. (Glasses fitting guy) isn't here. He's out with the flu. He has to cut them still. He will have them done next week." I literally felt the blood rush out of my face. Did you really just have me drive my ass here on a Saturday for nothing? You knew I was coming, and didn't want even warn me?! I turned around and walked out, stone faced. I knew I had made a good choice to get myself and my kids into a different practice. I figured in that moment "ok. I'll just get these when they're done, and never turn back" Tuesday, (Jan 28) I get a phone call. "He's out with the flu again" Today (Feb 7) I get a call. "Can you call me back? It's about your glasses." I tossed the idea of not calling them back around in my head for an hour or so. I ultimately decided to humor them. See what they wanted. "Soooo... the lenses are in. Butttttt the frames that you picked... they were discontinued. We have a brown pair, but if you don't want that, we will need you to come in and pick another frame." I don't think I need to say anything more.

Horrible place to go to they take your money and then don't give you what you paid for not…read moresatisfied with my service at all I paid for contacts that I never received and there telling me they have no record of my payment I will never return here again if I could give them zero stars I would

excellent choice of frames, super options for adding bells and whistles to your glasses- polish…read morethe edges, progressive bifocals, extra thin lenses, various coatings to reduce glare, darkening lenses- sure they may add to your cost- IF YOU WANT THESE EXTRAS- but you do have your choices of the options and the quality of even "plain" glasses is way above where you will find elsewhere. i have been getting my glasses here for almost 20 years, my mom got glasses here, and i have brought friends here who will also swear by the great quality and service.

I don't know what happened to this place. When I first got my glasses 2 years back everyone knew…read morewhat they were doing & it was organized. The communication was there. Over my last few visits it's just a mess. Rather their system is down or the receptionist is all over the place or the doctors themselves don't seem confident in their work. They got excited when they told me one of my eyes had worsen and the good news was that at least I have the same prescription for both eyes. Like cmon. Be better, do better.

They are thieves. Bought 4 boxes of contacts was charged 307.96.My Eyemed Ins covered 130.00.I…read morereturned 2 boxes and they wanted to only give me a 64.00 $ refund total for both boxes.​

The owner Andrew was extremely helpful, and he guided me to my new favorite pair of glasses! He…read moredealt with the insurance company for me and all I had to do was stop in again and go home! I'll be back next year!

I am stuck with about $800.00 to $!,000.00 glasses that do not fit right. I have had a few other…read moreOpticians tell me that "I should have never been sold these glasses because they were way to BIG! I was told they could be made smaller, so I trusted they would be great. After stopping in 3 times and trying to get them adjusted - I was given an attitude 2 times. The last time I was in I was told they could not be fixed. I am sorry - BUT when you go to a professional - they should know what they are doing and have been honest and told me they were to big, no matter how much I liked. My oxygen house either keeps falling off or the hose gets hung up on the glasses and they fall off. I will definitely be going to get new ones from someone else! Aaron needs to slow down and not hurry you with service.

Needed a new pair of specs so this is where I went. I knew about this place because my Uncle sees a…read moreDoctor in the same building. They have a decent selection of guys' stuff, which is cool because a lot of places I went to cater more towards women. The person that helped me was a guy named Paul - he was really great in helping me find not only a pair of glasses but a cool pair of sun glasses as well. Getting glasses can be a little stressful since it's not something you really do all that often, but Paul was really knowledgeable and was able to answer all of my questions quickly. I'm very happy with both pair of specs I got and I would definitely recommend going here if you are in the area.

Just purchased a new pair of reading glasses from Campus Opticians and I'm as happy as could be…read more Nice selection, nice atmosphere, and conveniently located, right next door to Springfield Eye Associates (i.e. my new optometrist). Paul, the optician, was helpful, attentive and very professional. I would recommend this shop to anyone looking to purchase a new pair of glasses.

Worst experience ever. When we made our appointments told me I have never been there. When i was…read morethere three years earlier. Person on phone was rude and not helpful at all. This was Lens Crafters and not Orlen Eye Care. Originally had made appointments in December of 2025. Sent one copy of other place where we got our eyes check and the day of our appointment said they never received it. Again this is not Orlen but Lens Crafters. Anyway do not go to Lens Crafters. Orlen Eye Care is great and thorough. After exam go some other place for glasses.

Rude, unprofessional, BS you and pressure-sell you. When you have a problem, get ready to be…read moretreated like dirt, have to call corporate, and then wait 5 days and play pen pal with corporate to maybe ever get any resolution. Be warned. They tried to pressure me to buy every feature listed. When i went to pick them up, I saw right away that the frames were not the ones I ordered.Damar was rude as all get out when I had to return the wrong frames. Tim tried to BS me to death and said "You can return them within 30 days, no questions asked." I told him it's an hour drive each way, and that I have mobility problems. He said it would be "no problem to return them." I called to tell them again that they are the wrong frames and I don't like them any better at home. No answer - machine says will call back within 2 days. 2 weeks went by, calling every few days, never got a call back. My spouse got a message, and when I called back, Damar was cutting me off and throwing attitude at word one. Turns out returning them IS a problem. They claim they can't cancel the payment, can't accept return by mail, and all this has to be done in person 2 hours drive on a person in pain. That's not what you said in the store when you wanted me to walk out with them. Should've read the reviews before I went. Don't buy frames there, order them online and just get your script filled.

Set up appointments but unfortunately the Dr there had to cxl my appointment for health problems…read moremade him retire I heard on his voicemail! No calls though to tell me not to come in or explanation that he would not be there. If I hadn't called to confirm my appointment, I would not have had a clue.

From the owner: We pride ourselves on treating each customer like family. And speaking of family, we have eye…read moreglasses for all of yours and for every situation. Eyeglasses, sunglasses, sports goggles and contact lenses even one piece eyewear without screws or hinges for small children.

I have bought my glasses and done my eye exam here for years. Always a positive experience with the…read morestaff. I'm tough on my glasses and Everytime I need an adjustment or help their team is always willing.

Made an appointment about 1.5 months out. Arrived early on appointment day to find my appointment…read morewas never scheduled properly, and they had no record of who I was. This is despite me giving all of my insurance information at the time of scheduling and double checking the appointment information at the end of the call. I'm new to this area and had the correct doctor's name and location saved in my phone. Bottom line: They only book appointments over the phone with no email confirmation, so I guess get the full name of whoever you speak to and maybe call the next day to make sure it's actually booked. Otherwise, you risk wasting a lot of time.

Highly recommend this doctor! The office staff is so fantastic. Excellent customer service! The…read moredoctor figured out my eye issue immediately and resolved it quickly.

Doctor was going through the motions. Definitely out of his depth with a case of adult strabismus…read more Get a referral to Mass Eye and Ear and save yourself a waste of time.