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Interstate Batteries System of Western Massachusetts

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

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3 years ago

Great service, reliable, they know batteries. If you can get there, you will save money on dealer markup.

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7 years ago

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8 years ago

This company is fantastic. They really came through for me when I needed them. Great customer service!!!

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Batteries Plus

Batteries Plus

(19 reviews)

$$$

Worst experience i have had with a company by far. Super unprofessional and not helpful by any…read moremeans. It shows that this company does not care who they employ. Incredibly disappointing and unpleasant.

Had my iPad serviced at this location and 2 days after it being serviced. I simply picked it up and…read moremy thumb cracked the newly fixed screen. Fast forward to today; I went into the same location and started off by speaking with a very nice lady, but our conversation was soon interrupted by John Rhine, the store manager and quickly starts to escalate the situation. Without even looking at the device he said it's not their fault and would not be doing anything for me for the newly damaged screen that was caused by very little pressure from my thumb when picking it up. Now I'm sure this may happen a lot where people come back in after there screen is fixed and may have dropped it and claimed it was from a faulty install. John Rhine was quickly dismissive of anything I had to say and was raising his voice as soon as he came rushing out from the back. John Rhine starts yelling at me claiming I threw my iPad onto the counter and said he had it on camera. I never ever threw my iPad and would love to see the CCTV footage of me doing this. He would not speak to me any further about the matter and demanded I leave the store. Not once did John Rhine try to speak to me in a de-escalating matter and was completely rude for the very start. After spending over $200 on this repair I would not expect it to break from a little bit of thumb pressure. Buyer beware, after they have gotten your money, they seem to have little to no respect for someone questioning the work done and in fact I felt very disrespected and am unsure how a person like this could hold a manager position when they clearly do not know how to deal with customers or de-escalate a situation. I have reached out to the corporate head quarters and had a good conversation with Lisa who said someone from higher up will contact me in the next coming days.

Interstate Batteries System of Western Massachusetts - batterystores - Updated May 2026

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