Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

Absolutely amazing audio store local to Western, MA. Aaron is the most knowledgeable person in this…read moreindustry that I have EVER known!!! Beautiful new retail store right on Fuller Rd. in Chicopee, MA! Laventure family has run this business the right way, great service and fair pricing, for as long as I can remember (42 years) and I can feel proud spending my money locally!

I brought in a Bose CD drive which seriously needed cleaning. My CD's, which played with no issues…read morein other CD drives, were unplayable on my Bose device -- they would stop and start (or stop and not restart). The proprietor of JB Electronics, in less than 24 hours, thoroughly cleaned the CD drive and tested it without any help from Bose. Now it plays perfectly the same CD's on which it had been failing. Moreover, the service was relatively inexpensive -- about $75 (which certainly beats paying $600 or more for a new Bose device). The proprietor is semi-retired and works out of his basement. Don't let that fool you -- he knows what he is doing, and is perfectly honest and straightforward. I recommend his service without qualification.

JB Electronics repaired my 22" LG tv, where the big box electronics "squad" repair told me it would…read morecost more to repair than buy new. The power supply insert fell apart. Only needed the electrical connection, so JB hardwired it to the board, for 1/5 of what the TV cost, or buying new. Well worth it, and unconventional to the big box option of ordering a whole new board + labor cost, which is what "squad" told me was required. Go to this guy. He's much more practical! Now I've got tv back in perfect working order! Both my wallet and I are happy.

First, I will say I took the offer. I had asked for recommendations where to sell my record…read morecollection. I was told how honest Raspberry Records was. I totally disagree! Recentky I spoke to someone who said he should have looked thru them to see what I was selling . Never did that. First I was told how bad the covers were (Title). He never went thru any of them with me. When I was asked how many there were, I'd say between 125-150 albums. Years 1950-1985. So after being told how honest they were, I did accept the low offer. I was then shown by this person the value of some of my albums. I was totally lied to!!! Don't believe them. He also laughed when I said if there were any treasures in the collection it'd be nice to get something. He laughed. Sorry I sold them. Beware!!!!

This place is awesome. The owner, Bob, is very knowledgeable and my husband and and I enjoyed…read moretalking with him when we went to check his shop out. The amount of records he has is endless (not to mention there are cassette, CDs, equipment/other electronics) We walked out with about 7 new vinyls and didn't spend more than $20. He has an expansive catalogue and let us know he is always adding to his collection. So happy we stumbled across this place and we will definitely be back! Can't wait to bring friends and family here when the visit us.

I only go here for spare parts when I'm repairing some electrical item. They have a pretty good…read moreselection of electronic parts, cables, switches, plugs , that kind of stuff. Most of the time I can find what I need. The guys that work there are mostly kids or young men and women and usually don't know anything about electronics so you have to be prepared when you go in. I think radio shack has become mostly about selling cell phones so it's not like it used to be. I hear that Radio Shack headquarters is going to have to close a few hundred stores so I'm hoping this won't be one of them. It has served me well for many years. I miss the old days when they had the battery club. LOL They gave you a card for free and you could pick out one free battery a month. They would punch the card each time you picked one up. I used to get a free 9 volt every month.

To see this store get 2 stars is awful. I gave it five stars because of the relationship a lot of…read moremy friends and family had with a former manager named Victoria. She was awesome!!, took care of everyone of my friends and family members when they need any electronic device or accessories. She is now a manager close to her home of New York, of which she will be greatly missed. So now I have made friends with a sales associate named Kyle. As young as he is, to me he is the male version of Victoria. Took great care of my mom when she got her iPhone 6 upgrade. According to my mom even though the store was busy he took care of her and the customers. Showing her how to work the phone. Oh boy now my mom is the texting queen, Selfies and all! Yikes!! Radio shack is still my favorite store for all me electronic accessories and phone upgrades.

Best Buy has always been a regular place to shop for cellphone and laptop accessories, and this…read morestore came to my rescue on a recent trip to western Massachusetts. I had left my cellphone wall charger back in Florida, and was scheduled to be on a three-week road trip in New England. Thankfully there was a Best Buy at Holyoke Mall near my hotel in Westfield, MA, and I made that my first stop after unpacking. The layout of this store was much the same as any other Best Buy, and I instantly knew where to go look for Samsung power adaptors. The mobile accessories area was near the front door, and it took no time to locate what I needed. There was no need to interact with any of the sales help - I just found what I wanted, and walked it up to the registers. In and out in a few minutes with my new cellphone charger in hand. Thanks Best Buy!

I have many complaints about the Holyoke Best Buy, Geek Squad and the company generally. I…read morepurchased an expensive HP desktop computer that malfunctioned for most of the year I had it. I purchased the Geek Squad Total plan and had to speak to scammers in India who repeatedly told me that they fixed my computer. They didn't. Each time I called for support the Indian scammers with the oddly American names would attempt to get my credit card number claiming that I needed to pay for service despite my Geek Squad Total Membership plan. I encountered these same scammers who also answered my calls to HEWLETT Packard. Best Buy and HP have no contact numbers in the USA. - all calls go to India or another foreign country. emails to executives listed in the USA cannot be reached by phone and emails go unanswered. in fact the Holyoke Best Buy sends all calls out of the country. I also brought my computer for repair at the Holyoke store. Again not fixed- twice. I was repeatedly told that I had a software problem. Before the warranty expired I sent the computer to Northampton Computer Repair and found out that the computer had a hardware problem. HP would not replace the computer unless I sent it to California for weeks. Then maybe they would replace it. I was told by the escalation agent that computers are only replaced in the 1st 30 days if there is a hardware problem. If I had been told it was a hardware problem from the start by their authorized agent Geek Squad then I would have demanded a new computer! This is their game. DON'T SHOP AT BEST BUY. DONT WASTE YOUR MONEY ON THE GEEK SQUAD AND DON'T BUY ANY HP PRODUCTS! unless you want to waste your money and spend countless hours dealing with scammers

They set up my stack of an expensive unit without measuring the proper height for the shelves and…read morethe second shelf is 2 plus inches too low to use for albums or storage. That's why I bought their unit vs Amazon or Best Buy. I'm very displeased. Yes, the amp, speakers and Rega 3 turntable are great but I have a wasted Salamander unit. Wayne

I visited their shop to look for a system, and they recommended an Astell & Kern setup that suited…read moremy needs although they don't sell this system anymore. They have a wide range of systems neatly displayed for customers to try out, so you're sure to find the right one for you! Dave, the owner, is fantastic--he'll work with you to customize not just audio setups, but also network solutions and more. They do it all! Right at the front entrance, you'll see their repair shop in action. Their expert technician, Richie, who has been with the shop for a long time, gave me a quick tour of the repair shop, and he's a super nice guy! My Astell & Kern FLAC/DAC system works great and sounds clean. If you're looking for a great place for music, repairs, and network needs, the Stereo Shop has you covered!

Fantastic audio shop: - extensive knowledge and experience…read more- wonderful customer service - great list of audio equipment offered

Our TV died at the most inopportune time-just before Thanksgiving when we had 15 people coming for…read moredinner expecting to watch parades and football games. Jon and Greg came to our house to setup a new TV the day before Thanksgiving. Their service definitely exceeded expectations! We highly recommend them.

If I had to give this store a rating I would give it 2/5 stars. Reason being for my 2/5 stars is…read morethe service here is unreachable here by phone. No one answers the phone ! I have called numerous times back to back for different departments and no one answers. Also half of the time I come to this location I can't find what I am looking for because it's either not sold at this location or "hasn't been unloaded from the truck". Which makes the selection SCARCE.

If i could give 0 stars i would. i've been on the line for over 20 mins now and NO ONE has spoken…read moreto me. customer service is AWFUL. do better.

I maxed out the space on my Dell PC hard drive (Inspiron model - all-in-one). I was not able to…read moreadd any more programs or applications to the computer, and thought I would have to buy a new computer, even though the one I owned was otherwise running fine. Chris was able to swap out my old hard drive and install a new larger hard drive in the computer. I have tons of space available now and can add any amount of new programs and apps. I have been operating the computer for more than a month and a half now, and it works perfectly. Northampton Computer Repair did quality work at a very reasonable price.

Chris saved my laptop after I spilled seltzer all over it. I'm relieved and appreciative--and a…read morecustomer for life