Absolutely amazing audio store local to Western, MA. Aaron is the most knowledgeable person in this…read moreindustry that I have EVER known!!! Beautiful new retail store right on Fuller Rd. in Chicopee, MA! Laventure family has run this business the right way, great service and fair pricing, for as long as I can remember (42 years) and I can feel proud spending my money locally!

Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

I had a short in my aftermarket radio and I didn't want to try taking it apart myself in the dead…read moreof winter. They have limited weekend availability so I waited until I had a weekday off and was able to get a matching appointment. One hour at the shop, they had it all put back together and functioning. Electronics are fickle, but the people who helped me that day were friendly and professional.

Had a subwoofer installed for around $500 of labor and blew less than a year of having it. Amp was…read moretuned too high and they didn't take any accountability for it.

Scott and team just finished a flat panel radio and speaker upgrade to bring my 300zx up to and…read morebeyond today's A/V car experiences, what an amazing and professional job they did! Everything looks so integrated and part of the vehicle look, I could not be happier. They spent time with me after the install going over ALL the new features and capabilities. If you go somewhere else for your audio car needs you are making a big mistake. I highly recommend these guys! They have passion about what they do and it shows in the final product!

I have a very cheap car. I went in to this shop based on the positive yelp reviews and was not…read moredisappointed. I got an inexpensive JVC single DIN unit and with an adapter kit they installed it in my double DIN dashboard. They even installed a very stock looking cubby underneath it. Brilliant, this car has nowhere to put stuff. Unfortunately because of the angle of my dashboard I couldn't read the display on the radio. I called them the next day and asked them if there was some kind of sunshade I could put over the radio because I thought the display was just being washed out by the sun. They called me back quickly and told me to come back and they put a different Alpine unit in it with a different kind of display. No hassle, no extra charge, another every clean install without a single bullet connector or pice of cut wire on the floor. These guys also dba as Sound Sensations. Will totally use them again if I have need.

I got a full detail on my car, 2018 Honda crv, and they did an absolutely amazing job!! The car had…read morenever been detailed before and was in dire need. It is spotless! The outside of the car looks brand new, even the rims and wheels! Thank you for doing such a great job and I will definitely know where to send others.

It only took about 8 years, but that's when my original front door speakers stopped working. Since…read moreI was removing the driver door panel to replace my window regulator & motor, what the heck, I'll replace the speaker! They had a replacement 6 x 9 3-way speaker for a good price. It sounded so good, I took the passenger door off (about 1 week later) and now, it sounds like a concert hall in the van, until it gets on the road, where every squeak, rattle & road noise drown out the music. But hey, can't blame "Can you hear it" did me good!

I was looking for someone to handle a simple dash cam install on a new car…read more I called to discuss and was told I could come down now 5:00- pm as they are open late and could take a look and work out a price, so I drove through rush hour traffic to go there. Got there, parked went in and waited, everyone was in the back, the shop area, one of the guys saw me and told another guy, they were working on or playing with a sound system, there was a little kid on a shop chair or cart rolling around while others were cranking up some music very loud on a system. I figured, give them a few minutes someone will come out to the lobby/entrance and ask me what's up, except nobody ever came. They left me standing there without acknowledging me or saying they would be right out or anything. I waited a few minutes and left, I figured they either didn't want my business or just didn't like the look of me for some reason, so I left, found another shop to do the work. At the very least someone should have either motioned to me that they see me and will be with me in a minute or come to the front to tell me, hey we see you, give me a few minutes to finish up and we will have a look at your car or something, but to just ignore me wasn't going to work for me. People that disrespect their potential customers don't have good business skills and I really don't want to get involved with someone learning their way, I need a pro. We have several vehicles that need installs and a fleet of work vans so I can't waste my time with amateurs. Buyer beware, if you don't mind unprofessionalism and waiting while being ignored as if your time is worthless or being treated like they are doing you a favor to acknowledge you then this is your shop.

I had an old dash cam and it died. I called Diamond Audio city and spoke to donald. He said if I…read morecould come in right away. I did and he checked out my cam it was dead. He asked me several questions and let me choose the next gen in cams. He got one right away the next day and called me to make an appointment. He got it installed in about an hour taught me how to get the app on my phone and how to use it. I would highly recomond him and his partner. They also do car stereo and they do great work on that also.

Overpriced and messed my wiring up will not be going back. Shop was a mess and overall not a…read morepleasant environment. Save your money on a remote starter or alarm and shop around

I will use these guys again for any custom car work needed. They were very knowledgeable,…read more friendly and gave me options to choose from. They weren't pushy and let me have a opinion on what I should spend for my audio system. Dropped the vehicle off in the morning and picked it up towards end of day . Sounds awesome , clean install,keep up the good work.