I wrote the first review of this business on Yelp in January 2020, which was recently removed by Yelp Moderators (along with another 1-star review), because "it wasn't clear that your review described your firsthand experience as a customer of the business." I was a customer of this place at that time! And I was quoted for a $600 repair (after diagnostics) that turned out to be fixed by a different mechanic for $80. The reason I was reluctant to describe in more detail our experiences is because this is a small town and I didn't know what kind of awkwardness leaving a bad review may entail. Perhaps the other reviewer who left a 1-star, somewhat vague review felt the same way, as his/her words were very relatable to me (something like "make sure to ask around"). It was a very bad, early experience for us when we moved into the area, and I felt compelled to write this again, because we relied on online reviews to find out my way around and the owners were apparently able to get a lot of their negative reviews removed (both my review here and on Google Maps got removed). It was my fault not willing to speak more openly. The following is what I wrote before, just trying to caution people to be more careful. --- (circa. January 2020) I would be very very careful with the likely fake reviews for this business. I saw the 200+ reviews on Google Maps, all five stars. However, until a few months ago, it didn't even have a presence on Yelp. I've never seen such a large contrast between Google Maps and Yelp and such a large number of identical ratings. So I did a little digging, please see the pictures. The majority of the reviewers have only ever written one or two reviews. Guess what? Those who wrote two, one is to this business and the other apparently to a new location of the same owner, with identical text. I don't think a real person would have such a review pattern. The second location is newer but also has racked up a 30+ all five star reviews. --- read more

Exotic Automobile Repair - Auto Repair Near Me - Hadley, Massachusetts

Paul and Kevin are easy to talk to, knowledgable, and the services are fairly priced. No shortcuts. Expect things done correctly.

Horrible, horrible, horrible. I went in with a stuck caliper. They kept the car for 2 weeks, saying they couldn't get the parts (which I was able to get in stock at a local auto supply). They ended up saying I needed all 4 brakes done. When I got the car back, the brake pedal was practically to the floor. I had to take it back twice to get it at least partially fixed. I had also asked them to adjust the parking brake, which the seemingly were unable to do. Lastly, I noticed strange globules in brake fluid. I showed it to 2 other mechanics, who had no idea what it was. Stay away! read more

I brought my Alfa Romeo to Exotic Auto for its three-year scheduled maintainance and a complete brake job. I could not be happier with the quality of the work, Paul's professionalism, and the cost of the service. I had been going to the Alfa Romeo dealership where I bought the car but was charged exorbitant rates and was treated rudely. Exotic Auto is several cuts above any auto repair shop I've ever used. read more

Exotic Automobile Repair - Auto Repair Near Me - Hadley, Massachusetts

Do not bring your vehicle here . The master tech recently left there . The owner does not know such a thing about your vehicle . I brought my vehicle there simply for a tune up and got quoted $1300 . I've had buddy's bring their car and the quality was only good because of the ASE certified tech that worked there but is gone . The price was absurd . The owner only cares about making money . The wonder also will never update you on what needs to be done or what has been done to your vehicle until he is handing you over a $2000 bill . If you care about your car , do not take it here read more

Had my VW Eurovan detailed by Paulie in the North Hadley location. First rate job all around -- even removed flaws I had thought were permanent! Of four detailers I've tried in the area, by far the best! read more

I recently had one of the worst experiences getting my car serviced at this shop. The owner first of all overcharged us for replacing 2 different parts, which combined would cost $350-$400 dollars but we were charged with $1500-$1600 dollars. Moreover, the car still was giving problems, and had to be returned to him. When we were asked to provide a full breakdown of our bills and services, it was not provided to us. At the time when we went to pick our car, the personnel working their lied to us that the owner is not at shop, when he was sitting somewhere in the back and not coming to meet us to avoid any face to face confrontation. Finally, we kept calling him and eventually he came to talk to us when he was blatantly rude and unapologetic. He refused to give us an itemized bill with full breakdown of the repairs and parts and said he will write something up and send us hours later. Overall, our experience was this business is dishonest, rude and not transparent. I would strongly recommend going to a more legitimate auto-repair shop, may be spend few extra dollars but not get your car serviced here. read more

Paulie is a real professional. The quality of their work is excellent. They are real craftsman and rightly take pride in their work. I highly recommend them to anyone who loves their car and appreciates high standards of service. read more

Paul is a very nice man. He's done a lot of work on my old '99 Subaru Outback and it drives like a dream. Prices are reasonable and he's very thorough. If you go in he's often out test-driving a vehicle to make sure it's all good. read more

Able to schedule me quickly! Very good communication both over the phone and through text. Most importantly of course they did an excellent job detailing my car, which was a mess thanks to my lovely 3 and 2 year olds! read more

I brought my car to the North Hadley Exotic Auto Services for detailing with particular attention to be given to vent cleaning/steaming. I was told I was getting a "Stage 2" detailing that would be very thorough. The car was with them for 4 days. When I retrieved it I was shocked to see that only the interior had been cleaned! To me, detailing a car means interior AND exterior, especially for $250!!! Although the son of the owner offered me the option of not paying, I did pay, but "only" $100. It pains me to know that I had had another option for COMPLETE detailing for $150, but I wanted to support a business that was more local and for whom the reviews (which I now know we're manufactured) were stellar. Make sure you get a checklist of everything they are doing IN WRITING if you choose to go there. Very disappointed. read more

Exotic Auto has been a consistent blessing. It's owner, Paul, is friendly and supportive, and has kept my Toyota Sienna 2004 operating very well. His outgoing and welcoming son has detailed the car, making it look like new. Also, they are helpful in emergencies, always providing good advice, and even offer cookies, coffee and soda while waiting. Moreover, their prices are very competitive. I'm very happy to recommend Exotic Auto to anyone who want their car to last forever! read more