I walked in, knowing that the price to repair a flat might be the cost of a tire in some cases…read more Still, I was recommended by Gil's Auto and wow, I feel this team is a Tire Hospital, doing Tire emergencies all day. Can you believe I came back with to find my flat fixed within hours, and for less than a quarter of the price I expected? On a busy day where there were plenty of cars ahead of me and maintenance work closing the street beside Amherst Tire, they told me it'd be four hours for them to get to my car if they still had the time by the day's end. My expectations must have been so low, because I was more than willing to let my car sit there and slow leak its way to a repair by the morning. They mentioned their Early Bird program, too, if you had to drop your car off before they opened. (There's a mailbox with envelopes to fill out your information in, where you put your key in the envelope and seal it, then drop the envelope into a letter drop in the garage door.) I thought I might need to drop by in the morning. Two hours later, they had managed to get to my car. Two hours later, the slow leak was repaired, just needing a bit of driving to test the patching solution pumped into the car. I had estimated $200, thinking they'd be painfully testing where the leak was, doing some odd patching, removing whatever caused the leak.. I must have had an odd idea of repair since these folk only charged me for maybe an hour's worth of labor to repair the leak. The slow leak is gone, saving me the need of replacing two tires at a time! In a circumstance where they could have easily convinced me I needed more labor and more tires, they were a cost-effective solution, administered within hours on a busy day, and surprised me with how trustworthy they were. I hope you have a similar experience if you go, I am glad I was recommended here.

Excellent Service, professional and so friendly. I stopped in last minute because I desperately…read moreneeeded an oil change. (Life got in the way of the scheduled one.) I am not their customer but from CT but they took me in right away anyway and took care of it. Would highly recommend this business.

Gil told me to arrive early for my oil change, and the crew including Dan got me in early. I've…read moregone to Gil's for oil changes, and other repair. There's an ATM right outside their waiting room and office for cash needed for repairs. Gil's Auto is a quality auto shop with heart--they really care about all kinds of cars, and their owners. I am still surprised by the affordability of their prompt service, and continue to be a returning customer. They just needed to move to Belchertown from Amherst, and have a bunch of warm letters from residents of Belchertown and other places greeting them warmly. Their new garage isn't far from their old location in Amherst and has good company in the variety of services offered in this auto plaza--Pelham Auto Repair, Pelham Auto Parts, Jimmy Burgoff (.com) Movers, and the UHaul Rental Gil's office offers. They aren't above working as a team to push your car into the shop and breaking a sweat. That's what you'd need in your auto crews. I think they are in good company here, Creation willing.

I was very happy with the service I received at Gill's auto repair. I could not get my car to…read morestart and I had a Uhaul trailer attached. Gil himself, came to help. It was a Saturday afternoon and all the other auto repair shops were closed for the weekend. He was just about to close. Also, I thought he was going to be very expensive for the service, but he was extremely reasonable.

Every time I've brought my Saturn Ion here, I get exemplary service. He focuses right on the…read moreproblem and bends over backward to save you money. The Monro in Northampton told me my right-front wheel bearing is bad. They went so far as to tell me not to drive it, for safety reasons. Then they quoted me a nearly $500 fix that I couldn't afford. So I've been driving it for almost two weeks utterly petrified that it's going to fall apart at any second. I decided on a second opinion so I brought it to Route 9 Auto. I was seen immediately and the first thing he did was quote me a much more reasonable and affordable price for fixing the wheel bearing. That was awesome. But then, after we brought the car in and put it up, he diagnosed that the wheel bearing is actually fine. I do have some suspension wear I am going to have to deal with, but my wheel isn't about to fall off my car. I did have a sightly bent rim, so he swapped it with a rear tire and the thing rides fine now. And he didn't even charge me. As a woman, I get a lot of bullshit at mechanics. I'm not particularly car-savvy but I'm not stupid, and if you tell me what is wrong with my car I will, in fact, understand you. You're talking about cars, not lapsing into archaic Latin. It's exhausting to have to second-guess every mechanic you talk to. I don't second-guess Route 9 Auto. I know I don't have to. I've always been taken seriously, I've never felt jerked around, and I appreciate having things explained to me in plain language. Most of all, I appreciate the honesty. First stop when things go wrong, from now on.

After shopping around at three other auto repair shops - I was so pleased to be welcomed and…read moretreated with respect by Route 9 Auto. They were "matter of fact" and did our front breaks with care and concern. Superior customer service skills and the best price in the Pioneer Valley. What more can I say? I'll be back! They are our family's "go to" place for auto repair service.

Zbylut Motor Works has been our go-to garage for years, and they consistently provide outstanding…read moreservice on our German cars. The technicians are highly skilled, detail-oriented, and clearly take pride in their work. The prices are very fair for the quality and reliability they deliver, and the turnaround time is always reasonable. Our cars run beautifully thanks to their care--highly recommended for anyone driving a European vehicle.

Vehicle brought in and was diagnosed within hours. Picked up same day. Similar experience as last…read moretime. Ease of mind and quality service goes a long way. Thank you again. Rob McAllister Amherst

Had to have front fenders and bumper replaced. Great price - looks better than new - wonderful…read morepeople to work with. Highly recommend.

Months ago, someone 'keyed' my car. My insurance company recommended this place and they were…read moreright.... the paint job was excellent. Very good paint matching

Nate is the best! He's honest, friendly, reliable, down to earth, and a genuinely nice guy. He…read moreknows his stuff and always does great work. Nate works hard to get the job done right and done quickly. You will never have to worry about being ripped off or shoddy work when you take your car here! A+++

Needed a new starter and oil pan for my poor, old car. From the first phone call about pricing to…read morethe moment I picked up my car, this place was awesome! They were friendly and fast! They've got my business from now on!

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

I can't speak highly enough about the team at North Amherst Motors. As a former auto insurance…read moreagent, I've heard only praise from the people I referred there. Now as a private customer, they are still my go-to for state of the art precision workmanship. My recent accident required auto body repair, and the car was returned to me in perfect condition, for a good price and with gracious customer service.

North Amherst Motors did a great job with my car-- communication, quality, and service were all top…read morenotch! Car came back looking better than ever.