I went to Greg's Auto Repair with a check engine light on my 2016 Scion. Upon arrival, I was…read moregreeted by the owner and he offered to check the codes. I had an engine and a transmission error code. A mechanic at the shop also checked fluids and found burned metal in them, not a great sign. They told me in the gentlest way possible it was time to get a new car. I asked what I owed them and they refused to charge me. Coming from NYC, I was taken aback to be treated with such kindness and good faith by strangers running a business. We talked more about cars and about some new cars to avoid that they are seeing a lot of problems with. Since this visit, I bought new car. It probably won't need work for a while, but whenever it does I know where I am going. Highly recommend this business for skill, integrity and trustworthiness. Thank you again Greg's Auto Repair.

TL:DR Greg's is the best around. Decent, trustworthy mechanics are worth their weight in gold…read more Background info: I turn my own wrenches. I work on my own cars and my motorcycles. In general, I don't use mechanics. But my wife's brakes started squealing, and she wanted us to find a good mechanic we could trust for the big jobs (Translation: she doesn't want to die if I mess up her brakes.) I called a couple of friends, and they both recommended Jeff at Greg's. I can't say enough good things about Jeff and his crew. I called and asked about replacing all 4 rotors and pads. Got quoted a very good price, and scheduled in for a Tuesday. Jeff called a few hours into Tuesday, and let me know that the front brakes were fine and didn't need replacing. I'd forgotten that we just replaced them not that long ago, and they didn't have many miles on them, just rust. The rears needed replacing, but the front just needed the rust ground off to stop the squealing. Now, a lesser mechanic would have seen the brakes were fine, and replaced them anyway; we'd have gotten what we asked for. Jeff doesn't roll that way. He fixed the actual problem, and it cost half of what we were quoted. Another note, the rotors he sold us are quality rotors. Ceramic coated so they won't rust after 5 minutes in the rain (unlike the old rotors our last mechanic installed!) All in all, Jeff and his crew are top notch. Honest, reliable, with a great reputation. 5 Solid Stars!!!

Bob serviced my daughters' car and did a wonderful job of tuning it up and not trying to upsell or…read morehave her pay for unnecessary work. Made the SUV like new, or as good as. Thanks Bob.

Smart, knowledgeable, clever diagnosticians, honest, affordable. I am so glad to have found these…read moreguys!

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

Went the extra mile, kindly sealed underbody spots for free, and knew what he was talking about…read morefrom lengthy experience w hybrid cars. Did an honest inspection and evaluation of a used car. Didn't make me feel dumb or uncomfortable in any way, he as very educational, easy going, and kind. I will definitely b back.

Hi! Excellent at being on schedule, bargain price!…read more Calling them anytime I need help with snow and driving! Thanks!

My car was illegally taken by this company and when I called to get it back I was given a price…read more$200 more than the rate quoted on a certified letter they sent me days later. I was quoted overcharged prices twice and when confronted I was hung up on by the manager. This company operates illegally and preys upon people in their time of distress. This is not the family owned family oriented business they claim to be instead they are thieves and liars overcharging hard working individuals.

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

I've been coming here for years. Always a good experience here. They never try to sell you a…read moreservice you don't need. It's easy to make an appointment. They'll often squeeze you in, if they can. Russ, at the front desk, is always nice and helpful. Even though I live over an hour away now, I still try to get my car serviced here.

From my first contact to discuss options, to completed service, staff were welcoming, professional…read moreand knowledgable. Delivered as promised. Real customer service!

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I had two Tesla emergencies and they came right on time very quickly like 10 minutes 15 minutes…read more The first time the gentleman was very careful and I appreciated his work. The second time the gentleman was quite young and a little inexperienced and left grease marks on the inside paneling of the driver seat and I had to help him out to figure out how to handle the car. Teslas aren't so easy, but I really do appreciate Ernie's and would recommend it to people in the area.

Installed exhaust system 2 1/2 years ago. The muffler is guaranteed, keep the receipt. The…read moremuffler is guaranteed, keep the receipt. I kept the receipt. Blah blah blah different parts store. Blah blah blah more than 2 years (never mentioned any expiring time). Too bad, $250.00 to slap a cheap aftermarket muffler on my car. So much for integrity. His word is garbage (and this is just for a cheap muffler). Go somewhere else.

Definitely the most honest mechanic I've ever been to. I've lived all over the country and I've had…read morethe unfortunate opportunity to have to look for a new mechanic every couple of years. Before leaving Oregon to drive out here to Mass I had a complete checkup done on my truck, got a bunch of various work done, tires, etc. They told me I needed brakes, that they were at 10%, that it would cost $500, and grudgingly admitted I could probably wait until I was out there to get the work done. Well, I get out here and go to O'Brien's on the recommendation of friends who live here. He tells me the brakes are fine, no problems, that I could probably wait until I drive to the next place in the winter to do them (I was only here short-term). He charges me nothing for the inspection. I came back today because I'm about to drive halfway across the country again, figure it must be time for the brakes now. He could easily have done the work but instead, he tells me they're STILL fine and will probably be fine for a while, definitely until after I get out to the next place. Outrageously honest. It's been almost 9 months since the mechanic in Oregon tried to get me to do the brakes then. Almost a year! I might be driving back here in the summer and if so, I'm waiting to do any repairs until I get out here.

lou has been Fixing my Acura for the last 175k miles. Still runs great! always reasonable and…read moreknowledgeable. I trust this guy completely with my car and will keep buying hondas and acuras as long as he is there to keep them going!

Best Honda mechanic around. Willing to discuss options, won't recommend work that doesn't need to…read morebe done, always open and honest about repairs and doesn't overcharge. We've taken all of our vehicles here for the past 5 years and never had a complaint (btw, I bet if you have a complaint Lou will hear you out and try to come up with a solution).

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.