I went to Greg's Auto Repair with a check engine light on my 2016 Scion. Upon arrival, I was…read moregreeted by the owner and he offered to check the codes. I had an engine and a transmission error code. A mechanic at the shop also checked fluids and found burned metal in them, not a great sign. They told me in the gentlest way possible it was time to get a new car. I asked what I owed them and they refused to charge me. Coming from NYC, I was taken aback to be treated with such kindness and good faith by strangers running a business. We talked more about cars and about some new cars to avoid that they are seeing a lot of problems with. Since this visit, I bought new car. It probably won't need work for a while, but whenever it does I know where I am going. Highly recommend this business for skill, integrity and trustworthiness. Thank you again Greg's Auto Repair.

Greg's Auto Repair is fantastic. Trustworthy, skilled, responsive, and generous. You won't find…read morebetter in Northampton. If I ran my own business, I'd use Greg's Auto Repair as an example.

Bob serviced my daughters' car and did a wonderful job of tuning it up and not trying to upsell or…read morehave her pay for unnecessary work. Made the SUV like new, or as good as. Thanks Bob.

Smart, knowledgeable, clever diagnosticians, honest, affordable. I am so glad to have found these…read moreguys!

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

Went the extra mile, kindly sealed underbody spots for free, and knew what he was talking about…read morefrom lengthy experience w hybrid cars. Did an honest inspection and evaluation of a used car. Didn't make me feel dumb or uncomfortable in any way, he as very educational, easy going, and kind. I will definitely b back.

Hi! Excellent at being on schedule, bargain price!…read more Calling them anytime I need help with snow and driving! Thanks!

My car was illegally taken by this company and when I called to get it back I was given a price…read more$200 more than the rate quoted on a certified letter they sent me days later. I was quoted overcharged prices twice and when confronted I was hung up on by the manager. This company operates illegally and preys upon people in their time of distress. This is not the family owned family oriented business they claim to be instead they are thieves and liars overcharging hard working individuals.

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

I've been coming here for years. Always a good experience here. They never try to sell you a…read moreservice you don't need. It's easy to make an appointment. They'll often squeeze you in, if they can. Russ, at the front desk, is always nice and helpful. Even though I live over an hour away now, I still try to get my car serviced here.

Russ is the best, I have been here numerous times and always find the service to be good and prices…read moreresonable. Russ is always helpful in answering my questions as well- he knows what he's talking about!

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I asked for a 2009 Honda CRV he got !! Don't get me wrong The shop is nice get your work done there…read moreDon't buy anything from them ... When somebody goes through an auction gets u a car and they want 8,500 for it but I noticed immediately cracked windshield so I got it for 8,200 first issues check engine lights gas vents they fixed .. they've put more miles on driving then me told me to eat shit yesterday . If you buy a car from them bring it somewhere and have it well looked over I've spent almost $2,000 on parts now I have to replace the front brakes awesome Ernie's

Installed exhaust system 2 1/2 years ago. The muffler is guaranteed, keep the receipt. The…read moremuffler is guaranteed, keep the receipt. I kept the receipt. Blah blah blah different parts store. Blah blah blah more than 2 years (never mentioned any expiring time). Too bad, $250.00 to slap a cheap aftermarket muffler on my car. So much for integrity. His word is garbage (and this is just for a cheap muffler). Go somewhere else.

Definitely the most honest mechanic I've ever been to. I've lived all over the country and I've had…read morethe unfortunate opportunity to have to look for a new mechanic every couple of years. Before leaving Oregon to drive out here to Mass I had a complete checkup done on my truck, got a bunch of various work done, tires, etc. They told me I needed brakes, that they were at 10%, that it would cost $500, and grudgingly admitted I could probably wait until I was out there to get the work done. Well, I get out here and go to O'Brien's on the recommendation of friends who live here. He tells me the brakes are fine, no problems, that I could probably wait until I drive to the next place in the winter to do them (I was only here short-term). He charges me nothing for the inspection. I came back today because I'm about to drive halfway across the country again, figure it must be time for the brakes now. He could easily have done the work but instead, he tells me they're STILL fine and will probably be fine for a while, definitely until after I get out to the next place. Outrageously honest. It's been almost 9 months since the mechanic in Oregon tried to get me to do the brakes then. Almost a year! I might be driving back here in the summer and if so, I'm waiting to do any repairs until I get out here.

lou has been Fixing my Acura for the last 175k miles. Still runs great! always reasonable and…read moreknowledgeable. I trust this guy completely with my car and will keep buying hondas and acuras as long as he is there to keep them going!

Best Honda mechanic around. Willing to discuss options, won't recommend work that doesn't need to…read morebe done, always open and honest about repairs and doesn't overcharge. We've taken all of our vehicles here for the past 5 years and never had a complaint (btw, I bet if you have a complaint Lou will hear you out and try to come up with a solution).

I will never do business here ever again. I brought my bike into have extensive motor work done I…read moregave him a budget of what I could afford and he went over my budget by $1300. Had no choice but to find the money to get my bike back out of hock because you would not release the bike till I paid for it in full. So After having had work done with new valves new cam lifters pushrods cylinders bored out 11,000 miles later pushrod let go. Brought it back to him for him to look at told me he didn't know what was wrong but was going to cost A minimum of $2000 to repair. I asked him how could you tell me how much it's going to cost when you don't even know what is wrong. Just looking for quick cash? What was really upsetting is that he wouldn't stand by his work after 11,000 miles.

Just got my bike up and running again and needed a few supplies, new helmet, cover, gloves, etc. I…read morewas amazed that their pricing is internet competitive!! Always happy to support a local business, and the customer service was great!!