Nick (I believe, younger and had glasses) was very helpful and friendly to install my new battery…read moreon my old car! Simple quick and explained everything

Fantastic place..knowledgeable, helpful, nice people who listened to me about my battery and had…read morethe right solution ( unlike two other places). Auto Zone will be my first choice in the future! EWL

Excellent help and courteous! Answered all of my questions . This is a well stocked auto parts…read morestore.

WE got are $$$ back the very next day what a bunch of crap they remembered the transaction and did…read morethe right thing but all that menagerie that works there well there's nothing nice to say SO just beware the guy limps and is bitter about it and immediately applies anything close to insinuating (leg)or otherwise he goes ballistic and thinks he can cause he's the man Well that's not the correct term it's bitter boy that fits him sorry for NAPA to have his worthless self running their store(wake up)NAPA

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

I swore this place off two years ago…read more.. That time I had a fine experience with the service team but somehow ended up on a list with the sales department both trying to buy my car (it's not for sale) and sell me something (I'm not in the market). Trying to explain nicely that I found this practice offensive, got me no where... so I just decided I wasn't going back. Then I had a problem with my car, one in which, in my experience, is best left to the dealership... just in case. I told them over the phone what the problem was. They asked if I wanted to do a diagnostic, I reiterated exactly what part it was - she said, okay. Flash forward to the day I take the car in. She asked me if I wanted to continue with the diagnostic or order and prepay for the part - which would be their next Tuesday. Confused, I said, "this is the sole reason I'm here?!" She then told me we had this discussion and I agreed to the diagnostic. I explained that I hadn't and reiterated that I had told her it was this exact part. She told me that's not what happened and she had taken notes. When someone is that wiling to lie and it roles off the tongue so easily... you just got to get out of there... I replied, "I'm out" and I bailed. I used to be able to say the service department was honest and reliable (if very expensive) but stay away from sales. Now, I can't say that either. So instead I say, stay away from Lia Toyota.

Dave is honest and they do great work at great prices. He has also been real flexible with letting…read moreme brings parts/oil that I choose.

We go out of our way for David's. Honest, patient and communicative, he'll save you money if he…read morecan. There's also a roaring brook across the street and a bike path to town, so bring your bike while you leave your car.

These guys were great about getting me a new Extang cover for my pick up. The old one I bought from…read morethe previous owner when in Manchester was still under warranty. Since they are new owners they could have "blown me off", but took care of me with professionalism.

From the owner: Specializing in hotrods, car, truck, and SUV Hi-Performance auto parts and accessories. read more

Jason knows his stuff. Went in for BMX posts and hubguards as gifts for our son, whose birthday…read morewas that day and who only gave us a clue to what he really wanted the day before. Jason's advice and customer service attitude was great! You don't get this on the internet. He absolutely wanted the best and most cost effective solution. While I was there, I overheard conversations with other customers. It was the same. Great shop, great service.

So helpful and accommodating! Fix us right up so we can go on our ride great store great people!read more